2 of 2 Senior Strategy Manager Jobs in the North West

As a Customer Journey Strategy Senior Manager you will lead a team to drive the development of the strategy and delivery of exceptional customer experiences across key end-to-end customer journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to lead the co-creation of integrated solutions that align … of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. … Great leadership and coaching skills, with experience leading in a matrixed environment and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future More ❯

new customers, our engineering teams launch in three new countries simultaneously, or our technology infrastructure empowers entire communities to access their first digital financial services. The Opportunity Mission-driven strategy : Every process you build helps expand financial inclusion for under-banked populations Immediate impact : See your strategic decisions improve lives in real-time, not just quarterly reports Global recognition … African markets Environmental impact : We're carbon-negative, having displaced over 2 million tonnes of emissions What You'll Do Partner with our CTO to develop and execute technology strategy that scales across African markets Lead OKR setting, strategic planning, and cross-functional collaboration across distributed engineering teams Oversee technology operations including resource planning, budgeting, vendor management, and compliance … coordination Drive project management for strategic initiatives including country launches and platform scaling Build frameworks for team development, recruitment strategy, and organisational growth across our technology teams Establish data-driven decision-making processes and optimise resource allocation for maximum impact Coordinate cross-functional strategy reviews and product strategy execution while driving documentation and knowledge management practices, working More ❯