8 of 8 Senior Support Analyst Jobs in London

Senior Technology Support Analyst Top-tier US law firm is seeking to hire a hands-on Technical Support Analyst with a strong technical background to oversee and coordinate first and second-line IT support to the firm’s London office, housed in stunning state of the art offices near Liverpool Street. Salary to … + office based (Monday-Friday) £400 annual gym membership contribution Neurodiversity support packages Confidential wellbeing, legal guidance, and financial support benefits Key Responsibilities of the Senior Technology Support Analyst: Serve as the senior technical support resource for the London office, providing on-site first and second-line support. Act as escalation point for … when they are away from the office. Maintain and update the hardware inventory for the London office. Build, configure, and deploy firm-standard laptops in accordance with established procedures. Support mobile devices (iPhones, Androids, iPads) under the firm’s Intune management system. Provide support for audio-visual systems, including laptop/projector setups, videoconferencing, teleconferencing, and display screens. More ❯

Senior Technical Support Analyst London | Full-time | Permanent (Office-based) The Role The Senior Technical Support Analyst is a hands-on position that combines technical expertise with strong communication skills, ensuring the delivery of high-quality IT service in a professional environment. Acting as the senior escalation point for technical issues, you will … oversee first and second-line support, coordinate workloads, and deputise for the Regional IT Manager when required. Key Responsibilities Provide on-site first and second-line support, acting as the senior technical resource for the London office Escalate and resolve complex or high-profile technical issues promptly Assist with managing team workload, ticket queues, and IT coverage … deputise for the Regional IT Manager when needed Support regional offices, including occasional travel for projects or coverage Deliver weekly reports and maintain accurate documentation within the firm's ticketing system Configure, build, and deploy firm-standard laptops; manage loaner and hot-swap equipment Maintain and update hardware inventory and oversee workstation setups for new hires and visitors Support More ❯

Senior Infrastructure Support Analyst | London | Hybrid 4 days | Permanent A leading financial services client in London is seeking a Senior Infrastructure Support Analyst talented to join their team. Please see below for key details. Role Overview: Provide expert-level infrastructure and technical support with a strong focus on VIP client services, whilst managing … cloud operations, Microsoft 365 administration, and ensuring exceptional service delivery for executive and high-priority users. Key Characteristics: VIP & Executive Support Excellence - Proven experience providing white-glove support to C-suite executives, board members, and high-priority clients with exceptional customer service skills. Ability to handle sensitive situations with discretion, manage expectations under pressure, respond rapidly to urgent … requests, and maintain composure during high-stakes technical issues whilst ensuring minimal disruption to business-critical activities. Advanced Desktop & End-User Support - Extensive experience in Level 2/3 support across Windows 10/11, iOS, and enterprise applications with emphasis on productivity tools. Expert troubleshooting of VIP workstations, laptops, mobile devices, home office setups, and audio-visual More ❯

Senior Infrastructure Support Analyst Location: London | Hybrid: 3 days | Permanent Salary: Competitive with excellent bonus and benefits McCabe & Barton are partnering with a leading financial services client in London who is seeking a Senior Infrastructure Support Analyst to join their talented team. Role Overview Provide expert-level infrastructure and technical support with a … strong focus on VIP client services, whilst managing cloud operations, Microsoft 365 administration, and ensuring exceptional service delivery for executive and high-priority users. Key Characteristics VIP & Executive Support Excellence: Proven experience providing white-glove support to C-suite executives, board members, and high-priority clients with exceptional customer service skills. Ability to handle sensitive situations with discretion … manage expectations under pressure, respond rapidly to urgent requests, and maintain composure during high-stakes technical issues whilst ensuring minimal disruption to business-critical activities. Advanced Desktop & End-User Support: Extensive experience in Level 2/3 support across Windows 10/11, iOS, and enterprise applications with emphasis on productivity tools. Expert troubleshooting of VIP workstations, laptops More ❯

Senior Infrastructure Support Analyst Location: London | Hybrid: 3 days | Permanent Salary: Competitive with excellent bonus and benefits McCabe & Barton are partnering with a leading financial services client in London who is seeking a Senior Infrastructure Support Analyst to join their talented team. Role Overview Provide expert-level infrastructure and technical support with a … strong focus on VIP client services, whilst managing cloud operations, Microsoft 365 administration, and ensuring exceptional service delivery for executive and high-priority users. Key Characteristics VIP & Executive Support Excellence: Proven experience providing white-glove support to C-suite executives, board members, and high-priority clients with exceptional customer service skills. Ability to handle sensitive situations with discretion … manage expectations under pressure, respond rapidly to urgent requests, and maintain composure during high-stakes technical issues whilst ensuring minimal disruption to business-critical activities. Advanced Desktop & End-User Support: Extensive experience in Level 2/3 support across Windows 10/11, iOS, and enterprise applications with emphasis on productivity tools. Expert troubleshooting of VIP workstations, laptops More ❯

that continues to expand its trading activities, as we are determined to develop the next generation of world class Elite traders. Job Summary: We are looking for an enthusiastic Senior IT Support Analyst to join our headquarters in London. You will primarily be working on desktop support and providing assistance to both in-house and remote … preferable, we are open to candidates with a solid understanding of technology and a willingness to develop their skills. Key Responsibilities: Provide immediate 1st/2nd & 3rd line IT support to traders and staff, resolving technical issues quickly and efficiently Install, configure, and maintain hardware, operating systems, and applications Monitor and maintain desktops, laptops, and network systems Troubleshoot application … system, and network issues and resolve hardware/software faults Produce clear procedural documentation and incident reports Support the rollout of new applications or hardware Manage user accounts, profiles, and access permissions Test and evaluate new technologies to enhance trading performance and reliability Provide leading support for the IT team Requirements for the role: Minimum 4 years of More ❯

that continues to expand its trading activities, as we are determined to develop the next generation of world class Elite traders. Job Summary: We are looking for an enthusiastic Senior IT Support Analyst to join our headquarters in London. You will primarily be working on desktop support and providing assistance to both in-house and remote … preferable, we are open to candidates with a solid understanding of technology and a willingness to develop their skills. Key Responsibilities: Provide immediate 1st/2nd & 3rd line IT support to traders and staff, resolving technical issues quickly and efficiently Install, configure, and maintain hardware, operating systems, and applications Monitor and maintain desktops, laptops, and network systems Troubleshoot application … system, and network issues and resolve hardware/software faults Produce clear procedural documentation and incident reports Support the rollout of new applications or hardware Manage user accounts, profiles, and access permissions Test and evaluate new technologies to enhance trading performance and reliability Provide leading support for the IT team Requirements for the role: Minimum 4 years of More ❯

We are currently recruiting on behalf of a highly regarded US law firm, to assist them in their search for a new Senior Technology Support Analyst. This is a new role in their London office, to work as part of their highly collaborative team, whereby the successful applicant will be responsible for covering both first and second-line … IT support for the whole office, resolving IT issues, and documenting all activities. Responsibilities will include: Providing first- and second- line technical support to the London office. Acting as an escalation point for technical issues. Assisting the IT Manager with workload, ticketing, and the resolution of hardware and software issues. Supporting regional offices and providing off-hours support … Delivering end-of-shift reports. Managing and ensuring loaner equipment is timely available. Ensuring firm-standard laptops and mobile devices are in line with procedures. Providing user training and support for audio-visual systems and queries. Ensuring remote access and multi-factor authentication is supported. Installing and maintaining hardware and software. Mentoring the existing Technology Support Analyst. The More ❯