2 of 2 Senior Support Analyst Jobs in the North of England

Are you a highly skilled and customer-focused IT professional ready for a dynamic contract opportunity? We are seeking an LTS Senior Support Analyst to join a high-performing Local Technology Support (LTS) team. This critical role acts as the primary point-of-delivery for 1st and 2nd line IT support, ensuring the continuous, smooth … operation of key entities within the organization. Key Role Details Job Title: LTS Senior Support Analyst - IT Customer Service Representative Location: Newcastle, Cobalt Business Park ( Fully Onsite ) Contract Duration: 1 Year Core Responsibilities The successful candidate will be responsible for end-to-end user support and device management: 1st and 2nd Line Support: Provide focused … efficient, and professional first and second line technical support to end-users. Multi-Platform Troubleshooting: Possess strong technical acumen to support and troubleshoot issues across PC (Windows) and Mac operating systems and hardware. Audio-Visual (AV) Assistance: Manage and support user needs related to audio-visual equipment . IT Asset Management: Take responsibility for managing, tracking, and More ❯

to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role We’re on … the lookout for a talented and motivated Senior IS Analyst to join our Branch Systems Field Support team at Booker. If you’re great with technology, love solving problems, and take pride in delivering top-notch customer service, this could be the role for you. In this job, you’ll take the lead on projects and provide … support across our Business Centres, Distribution Centres, and Support Centres. Your work will directly help us improve customer satisfaction and boost cash profit. You’ll also be a key escalation point for the Field Service team and wider IT department, so being calm under pressure is a must. We’re after someone proactive who’s always thinking about More ❯