Senior Support Analyst
- Hiring Organisation
- ROCK
- Location
- Oxford, Oxfordshire, UK
- Employment Type
- Full-time
seasoned IT professional who thrives on solving complex technical issues, leading knowledge initiatives, and influencing support excellence across the service desk? ROCK is seeking a Senior Advanced Support Analyst to take ownership of our most challenging support escalations and play a pivotal role … resolution but also on driving operational maturity through knowledge sharing and incident leadership. You'll serve as a key escalation point within the Advanced Support Team (AST), managing high-impact incidents while also acting as a technical liaison for key clients when required. What you will be doing ...