1 of 1 Senior Support Technician Jobs in the North of England

Due to our continued growth and investment, we are looking to add to our IT team with an experienced Senior IT Support Technician. Main Purpose of the Role Working as part of our IT team on a range continuous improvement projects across site that require IT advice and … support. The job holder will be responsible for the IT support of personnel using remote access and face to face, as well as setting up and maintaining IT access for all users. Main duties include Troubleshoot Hardware and Software: Diagnose and resolve technical issues related to desktops, laptops, printers … user account creation, password resets, and access permissions in Active Directory and other systems. Incident Logging and Tracking: Accurately record, track, and update all support tickets in the IT service management system, following ITIL best practices. Network Troubleshooting: Diagnose and resolve network connectivity issues, including Wi-Fi and VPN More ❯