2 of 2 Senior Support Technician Jobs in South Wales

Description We are recruiting on behalf of our client for a Senior IT Support Technician , a pivotal role responsible for maintaining and optimising the IT infrastructure of a forward-thinking organisation. This is a hands-on position requiring technical expertise, a proactive approach, and excellent communication skills … to deliver a seamless IT experience across the business. The Role: As the Senior IT Support Technician, you will: Install, configure, and monitor IT hardware and servers. Manage storage appliances and cloud solutions for optimal performance and security. Maintain a secure and efficient network infrastructure, resolving connectivity More ❯

ensuring the seamless operation of hardware, servers, storage, and network systems, both on-premise and in the cloud. This includes proactive monitoring, troubleshooting, and support across various IT functions such as hardware, security, and application management. The role also oversees IT service desk operations, providing support to end … and enhance user satisfaction. Duties and responsibilities Responsible for installing, configuring and monitoring IT Hardware Responsible for supporting and monitoring IT Servers Monitor and support storage appliances and IaaS solutions for performance, availability and security Ensure a secure, optimized network on-premise and in the cloud, while diagnosing and … issues Collaborate on IT projects, manage system upgrades, and monitor infrastructure to address issues proactively Manage the IT Service Desk, ensuring SLA compliance, resolving support tickets, handling emergencies, and providing advanced troubleshooting and remote support Support in delivering secure IT services Manage user accounts and permissions while More ❯