London, South East, England, United Kingdom Hybrid / WFH Options
NFP People LTD
SeniorTechnicalEngineer We seek to recruit three individuals who display a flexible approach, excellent communication skills and are effective team players. Position: SIT57 SeniorTechnicalEngineer - Infrastructure and Cloud Services (three positions) Location: Home-based, UK, Nationwide Salary: £40,686 per annum (inner London weighting £3,950 per annum or outer London weighting … you email your application. The Role Reporting to the Infrastructure and Service Desk Manager within the Technology Team, you will work primarily on projects surrounding Azure, Intune & Microsoft 365 technical stack and integrations as the charity continues to adopt more of these technologies. The role will require: Excellent understanding of Microsoft technologies. Excellent understanding of technology security. Excellent understanding … throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs. You may also have experience in areas such as TechnicalEngineer, SeniorTechnicalEngineer, Infrastructure Engineer, Senior Infrastructure Engineer, Infrastructure and Cloud Services Engineer, Infrastructure and Cloud Services Technical Engineer. More ❯
the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately … quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work … and industry best practices. Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction. Triage and resolve technical issues via ticketing systems, phone, and remote sessions. Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams. Identify root causes (code, configuration, or environment), and work with More ❯
the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately … quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work … and industry best practices. Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction. Triage and resolve technical issues via ticketing systems, phone, and remote sessions. Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams. Identify root causes (code, configuration, or environment), and work with More ❯
london (tottenham), south east england, united kingdom
Palo Alto Networks
by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career As a highly motivated and customer-focused Technical Support Engineer for our global Cortex XSIAM Focused Services team at Palo Alto Networks, you'll be at the forefront of delivering world-class support. We're recognized … as an industry leader for our "first-class support" methodology, and you'll be instrumental in upholding this standard. You’ll provide dedicated technical support, handling incoming inquiries, escalations, phone calls, and emails efficiently and effectively, all while adhering to our defined Service Level Agreements. You won't just react to issues; you'll proactively seek out complex problems … and find their resolutions before they escalate from our clients. Your Impact Deliver a tailored customer experience by working closely with Technical Account Managers to understand clients' business goals and technical environments, with a focus on risk mitigation and network resilience Proactively identify and resolve risks, partnering with engineering teams to reproduce complex issues and drive permanent solutions More ❯
