Subject - SeniorTechnicalSupportEngineer - Hands on Lab Equipment - Devon Job Title: SeniorTechnicalSupportEngineer Benefits: Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location: The role will be primarily working onsite at the Paignton office with occasional requirement to visit customer facilities … there are occasional problems experienced by the users - component failures, software bugs, documentation issues or the customer may simply need guidance and/or advice. The Candidate: As a SupportEngineer, you will leverage your technical expertise as an integral part of the company's mission, to deliver exceptional technicalsupport to their international household … name and industry leading clientele. Working closely with a friendly and close-knit team, you will report to the Support Services Manager for Technology products. The Role: Your responsibilities will include diagnosing and resolving issues related to advanced, test and simulation systems, troubleshooting component failures, addressing software bugs, resolving documentation issues, and providing guidance to customers. Effective communication of More ❯
Ventures, Bessemer Venture Partners, Primary Venture Partners, Eniac Ventures, and others and well positioned to bring on incredibly talented individuals to help take us to the next level! The SeniorTechnicalSupportEngineer I (TSE) is crucial to ensuring Alloy's clients have an exceptional experience by resolving technical issues efficiently, providing solutions, and contributing … the improvement of the Alloy product and Support processes. This role focuses on troubleshooting issues that range in complexity, crafting client-facing resources like Knowledge Base articles and Root Cause Analysis reports, and mentoring peers, all while demonstrating professionalism. By deepening product expertise and contributing the team during your tenure, the SeniorTechnicalSupportEngineer I plays an important role in meeting client needs and driving client satisfaction. What you'll be doing As a SeniorTechnicalSupportEngineer I, you will be responsible for managing and resolving support cases using our ticketing system, Zendesk, contributing to knowledge sharing, and collaborating with teams across Professional Services, Product, and Engineering. More ❯
Gloucester, Gloucestershire, South West, United Kingdom Hybrid / WFH Options
Forward Role
SeniorTechnicalSupportEngineer Salary: £55000 - £65000 + Excellent Benefits Location: Cheltenham, Gloucester – Hybrid Clearance Required: You are required to hold an eDV level security clearance Are you an experienced SupportEngineer ready to step into a senior role within a high-impact, mission-critical environment? We're working with a global leader … in Cyber & Intelligence who are actively seeking a SeniorSupportEngineer to join their dynamic and fast-paced operations team. This is a unique opportunity to work on secure platforms used by high-profile government and defence clients, where your technical expertise will truly make a difference. Role Overview As a SeniorSupportEngineer … scale infrastructure. From proactive system monitoring to incident resolution and collaboration with engineering teams, you'll ensure the seamless performance and security of essential systems. Key Responsibilities Provide advanced technicalsupport for complex, live systems Monitor critical infrastructure to ensure optimal uptime and reliability Troubleshoot issues across Linux servers, applications, and cloud environments Work closely with development teams More ❯
by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career As a highly motivated and customer-focused TechnicalSupportEngineer for our global Cortex XSIAM Focused Services team at Palo Alto Networks, you'll be at the forefront of delivering world-class support. We're … recognized as an industry leader for our "first-class support" methodology, and you'll be instrumental in upholding this standard. You’ll provide dedicated technicalsupport, handling incoming inquiries, escalations, phone calls, and emails efficiently and effectively, all while adhering to our defined Service Level Agreements. You won't just react to issues; you'll proactively seek … out complex problems and find their resolutions before they escalate from our clients. Your Impact Deliver a tailored customer experience by working closely with Technical Account Managers to understand clients' business goals and technical environments, with a focus on risk mitigation and network resilience Proactively identify and resolve risks, partnering with engineering teams to reproduce complex issues and More ❯
by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career As a highly motivated and customer-focused TechnicalSupportEngineer for our global Cortex XSIAM Focused Services team at Palo Alto Networks, you'll be at the forefront of delivering world-class support. We're … recognized as an industry leader for our "first-class support" methodology, and you'll be instrumental in upholding this standard. You’ll provide dedicated technicalsupport, handling incoming inquiries, escalations, phone calls, and emails efficiently and effectively, all while adhering to our defined Service Level Agreements. You won't just react to issues; you'll proactively seek … out complex problems and find their resolutions before they escalate from our clients. Your Impact Deliver a tailored customer experience by working closely with Technical Account Managers to understand clients' business goals and technical environments, with a focus on risk mitigation and network resilience Proactively identify and resolve risks, partnering with engineering teams to reproduce complex issues and More ❯
london (tottenham), south east england, united kingdom
Palo Alto Networks
by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career As a highly motivated and customer-focused TechnicalSupportEngineer for our global Cortex XSIAM Focused Services team at Palo Alto Networks, you'll be at the forefront of delivering world-class support. We're … recognized as an industry leader for our "first-class support" methodology, and you'll be instrumental in upholding this standard. You’ll provide dedicated technicalsupport, handling incoming inquiries, escalations, phone calls, and emails efficiently and effectively, all while adhering to our defined Service Level Agreements. You won't just react to issues; you'll proactively seek … out complex problems and find their resolutions before they escalate from our clients. Your Impact Deliver a tailored customer experience by working closely with Technical Account Managers to understand clients' business goals and technical environments, with a focus on risk mitigation and network resilience Proactively identify and resolve risks, partnering with engineering teams to reproduce complex issues and More ❯
the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately … leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide dedicated TechnicalSupport … ensuring service excellence in line with the statement of work and industry best practices. Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction. Triage and resolve technical issues via ticketing systems, phone, and remote sessions. Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams. More ❯
the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately … leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide dedicated TechnicalSupport … ensuring service excellence in line with the statement of work and industry best practices. Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction. Triage and resolve technical issues via ticketing systems, phone, and remote sessions. Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams. More ❯
the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately … leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide dedicated TechnicalSupport … ensuring service excellence in line with the statement of work and industry best practices. Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction. Triage and resolve technical issues via ticketing systems, phone, and remote sessions. Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams. More ❯
re looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity: Flywire is looking for a highly motivated, passionate and talented TechnicalSupportEngineer II . This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will … based role. Please be aware of this before applying. Manage and complete tickets received from customers and other departments involving Flywire's various platforms Work closely with customers on support tasks and provide accurate answers and expectations for various deliverables Understand various components of ours products including how they function together and the workflow impact to customers Work hands … on with various web-based products and command-line tools in order to research and provide answers for various research and support issues Logically assess the issue, propose solutions to customers and work with development on enhancements for the product Serve as a highly effective mediator between customers and development when the situation arises Research requests and issues thoroughly More ❯
