Telford, Shropshire, West Midlands, United Kingdom
SourceCo
SeniorEngineer Customer TechnicalSupport (Inkjet Systems) Location: Telford, Shropshire Salary: £48,562 £55,847 (depending on experience) Job Type: Full-time, permanent Hours: 37 hours per week (MonThu 08:1517:00, Fri 08:1512:15) About the Business Our client is a market leader in industrial inkjet technology, developing and supporting advanced printing solutions used … and textile sectors. Their European operation is experiencing strong growth, driven by innovation and collaboration with global partners. This is an excellent opportunity to join a business that values technical excellence, customer focus, and continuous learning. The Role An exciting opportunity has arisen for a SeniorEngineer Customer TechnicalSupport to join the technical services team at the companys Telford site. This multi-disciplinary position is focused on providing technicalsupport to customers using industrial inkjet printhead products across the EMEA region. The successful candidate will take ownership of customer issues from diagnosis to resolution, ensuring technical challenges are managed promptly and professionally, while supporting long-term customer relationships. Key More ❯
the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately … leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide dedicated TechnicalSupport … ensuring service excellence in line with the statement of work and industry best practices Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction Triage and resolve technical issues via ticketing systems, phone, and remote sessions Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams More ❯
the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately … leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide dedicated TechnicalSupport … ensuring service excellence in line with the statement of work and industry best practices Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction Triage and resolve technical issues via ticketing systems, phone, and remote sessions Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams More ❯
