18 of 18 Senior Technical Support Engineer Jobs in England

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you'll work with and learn from some of the best and brightest in business. Before you know it, you'll be in … the world's leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: Perforce Software is seeking a Senior Technical Support Engineer (TSE) to join the Technical Support team. This engineer will work with a globally distributed, fully remote team, using their … knowledge and skills from previous experience and from on-the-job training to handle technical support issues related to web applications running our customer's environments running the LAMP stack. The TSE will join a team that is responsible for triaging, troubleshooting, and resolving customer issues in accordance with our SLA. This team works closely with our engineering More ❯

than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. As a Senior Technical Support Engineer, you will play a critical role in ensuring seamless customer experiences by providing high-quality technical assistance. You will be part of … the global support team, working on a shifted schedule that includes weekends to ensure continuous support coverage. In this role, you will assist with product-specific cases, manage case escalations, provide phone support and respond to alerts, helping Ping Identity deliver superior customer support. Main Responsibilities: Interacting with customers, responding in a professional and efficient manner, helping … them identify and resolve technical issues. Meeting or exceeding customer expectations on response quality, timeliness and overall customer experience Acting as Queue Manager (QM) during weekend shifts, ensuring efficient case handling and triaging support requests Providing technical support across multiple products, ensuring efficient troubleshooting, identification of root cause and issue resolution Where assigned products are not More ❯

by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over … our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Global Technical Support team is a diverse, creative, fast-growing team! We provide technical support around the clock. Support Centers are located in Australia, India, Ireland, Japan … the Netherlands, the UK, and the US. We are looking for engineers who have a passion for technology, problem-solving and are eager to help customers. As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will be responsible for managing and resolving the most challenging issues More ❯

Transparency in Cybersecurity: OPSWAT's Approach to File Security & Threat Detection Senior Joint Professional Services - Technical Support Engineer Protecting the World's Critical Infrastructure OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to … organizations, governments, and institutions worldwide, solidifying our role in protecting the world's critical infrastructure and securing our way of life. The Position OPSWAT is seeking a Senior Joint Professional Services and Technical Support Engineer to join our Global Customer Experience team, supporting customers in the UK. This role involves coordinating with the global Support team to respond to technical queries, resolving issues efficiently, escalating bugs to R&D, and managing patches or upgrades. The engineer will also implement OPSWAT products, advise on best practices, transfer knowledge on administration, and promote other OPSWAT solutions. Additionally, the role includes mentoring team members, improving support processes, maintaining customer satisfaction, influencing the product roadmap More ❯

html This is a fantastic opportunity for a senior level customer-facing Technical Support Engineer to join our team in Cambridge. You’ll be helping make our customers successful by providing high-quality, efficient support for our virtualization-based security solutions and cloud customers. The Senior Technical Support Engineer interacts with … our customers and takes ownership of technical issues through to resolution, using a variety of tools, resources, and expertise. Our ideal candidate will have a passion for customer satisfaction and excellent technical and time management skills. You’ll work well within a team but will be able to work through hard problems independently and have a self-motivated … enthusiasm for continuous learning. What you’ll be doing as a Senior Technical Support Engineer: Fulfil incoming incidents, requests, and escalations, assisting customers and stakeholders in a courteous and professional manner Perform technical problem diagnosis and resolution Schedule, manage and deploy configuration changes/endpoint updates to our customer cloud environments Schedule, manage and health More ❯

3rd line Support The company as well as the starting salary will offer great work life balance! Starting salary £35,000 -£50,000 per annum OTE company car Pension scheme (with additional employer contributions after 2 years) Healthcare and Wellbeing Scheme (after successful completion of probation) Life insurance 25 days holiday + your birthday off Additional Perks Include: Funded … with breakout areas and great coffee Company laptop Company Car Employee recognition and referral programs Regular team-building activities and social events Opportunities for progression into leadership or specialist technical roles Are you looking to be part of a company where your growth drives our success.? My clieny are in an exciting period of rapid growth, and are looking … emphasis on delivering high-quality work, consistently keeping the customer's interests at the core of your actions. Proven expertise in successfully overseeing the complete lifecycle of projects and technical solutions. Exceptional communication skills, enabling you to effectively interact with a diverse customer base. Eager to embrace new experiences and cultivate your skill sets, with a passion for all More ❯

3rd line Support The company as well as the starting salary will offer great work life balance! Starting salary £35,000 -£50,000 per annum OTE company car Pension scheme (with additional employer contributions after 2 years) Healthcare and Wellbeing Scheme (after successful completion of probation) Life insurance 25 days holiday + your birthday off Additional Perks Include: Funded … with breakout areas and great coffee Company laptop Company Car Employee recognition and referral programs Regular team-building activities and social events Opportunities for progression into leadership or specialist technical roles Are you looking to be part of a company where your growth drives our success.? My clieny are in an exciting period of rapid growth, and are looking … emphasis on delivering high-quality work, consistently keeping the customer's interests at the core of your actions. Proven expertise in successfully overseeing the complete lifecycle of projects and technical solutions. Exceptional communication skills, enabling you to effectively interact with a diverse customer base. Eager to embrace new experiences and cultivate your skill sets, with a passion for all More ❯

Senior Technical Support Engineer - Generator About the Role Location : United Kingdom, Newcastle upon Tyne (Office/Site only) Company : Siemens Energy Limited Organization : Gas Services Business Unit : Service Europe & Africa Employment Type : Full-time Experience Level : Experienced A Snapshot of Your Day As a Senior Technical Support Engineer, you'll play a … key role in ensuring the performance and reliability of Siemens generators and auxiliary systems. Your day may involve collaborating with internal teams and the global engineering network, providing expert technical advice, authoring work scopes and reports, and preparing for outages. You'll also visit customer sites to support fault-finding, maintenance, and upgrades, contributing to a sustainable energy … future while advancing your own technical expertise. How You'll Make an Impact Provide expert technical support for Siemens generators and auxiliary products. Develop and author technical reports, work scopes, and test procedures to support product development and operations. Collaborate with internal teams and Siemens' global engineering network to share knowledge and ensure effective solutions. More ❯

Senior Technical Support Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We are seeking an experienced IT Support professional, ideally with a strong background in a 2nd Line Support role … or similarwho is ready to take the next step in their career and join us as a Senior Technical Support Engineer at Bloor Homes Head Office in Measham, Swadlincote. What Benefits You Can Expect: We strongly believe in rewarding and recognising the hard work our employees put in every day which is why in return you … on our Homes and & some building materials Employee discount at Triumph Motorcycles Ltd. What Will Your Day Look Like? This is an exciting role where you will be a senior escalation point for members of the Service Desk team and support end users who require assistance with services offered by the IT department. This could involve fixing technical More ❯

celebrate diversity and strive to create a team that encompasses a wide range of backgrounds, skill sets, and perspectives. Help us ignite the future of data synchronization as a Senior Technical Support Engineer at Ditto! We are seeking an experienced engineer who is excited to work directly with customers to ensure their success when using … Ditto. The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission-critical solutions. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Working directly with our most strategic customers, you will be crucial to the success of the … most innovative, disruptive, and high-scale peer-to-peer solutions being built with the Ditto platform. The nature of this role will be low volume, high difficulty. As a Senior Technical Support Engineer you will: Advocate for customers’ needs, working with the engineering and product teams to debug and reproduce problem reports from developers and escalate More ❯

Senior Technical Support Engineer, Executive Support Reigate, England, United Kingdom, RH2 Senior Technical Support Engineer, Executive Support Reigate, England, United Kingdom Full time Description We are seeking a highly skilled and dedicated Senior Technical Support Engineer to join our Executive Support Team. This role is … pivotal in ensuring seamless technology experiences for our executives, from onboarding to daily interactions with technology. The ideal candidate will take full accountability for the end-to-end technology support process, including proactive monitoring of endpoint analytics to prevent any potential impact. At WTW, we trust you to know your work and the people, tools and environment you need … process for executives, ensuring a smooth and efficient integration with all necessary technology. This includes setting up devices, configuring software, and providing training on the use of technology tools. Technical Support: Provide comprehensive technical support for executives, addressing any issues that arise in their daily use of technology. This involves troubleshooting hardware and software problems, resolving More ❯

globally, we are growing and looking for new team members to join us on this journey. Job Description The Opportunity: We seek a highly motivated, passionate, and talented Sr. Technical Support Engineer I . This role involves working directly with customers and internal teams on support and operational tasks, supporting two portal products and a newly … development. This position is based in London. Please consider this before applying. Manage and resolve tickets from customers and internal departments involving Flywire’s platforms. Collaborate with customers on support issues, providing clear communication on deliverables. Understand product components, their functions, and workflow impacts on customers. Work hands-on with web-based products and command-line tools to research … analysis of variables. Align with our business needs and company strategy to achieve short and long-term goals. Qualifications What We’re Looking For: 4+ years of experience in technical support engineering. Proficiency with Linux and Bash command line. Experience using tools and scripts for troubleshooting and solutions. Ability to explain complex issues at various technical levels. More ❯

planet. We tackle problems head-on and focus on solutions that create lasting impact. Because when our customers win, we all win. The Role We're looking for a Senior Technical Support Engineer to help us make CockroachDB easy for our customers. You'll be joining a team and organization where you will be challenged, but … role, you must be based in the London, UK area to be eligible for this role. You Will Provide extraordinary service for both our Self-Service and Enterprise customers. Support customers on our various deployment models (Self Hosted, CockroachDB Dedicated and Serverless). Develop deep technical expertise in CockroachDB and accompanying technologies. Recognize patterns among customer issues and … suggest ways to improve our product and offerings. Partner with our Documentation, Product, Sales, and Engineering teams to guide those improvements. Help develop and iterate on our support processes, tooling and systems. Develop Runbooks & Playbooks for issues you've encountered that could reduce time to resolution in the future. Participate in our Follow-The-Sun model to ensure work More ❯

looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity: Flywire is looking for a highly motivated, passionate and talented Sr. Technical Support Engineer I . This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will … based role. Please be aware of this before applying. Manage and complete tickets received from customers and other departments involving Flywire's various platforms Work closely with customers on support tasks and provide accurate answers and expectations for various deliverables Understand various components of ours products including how they function together and the workflow impact to customers Work hands … on with various web-based products and command-line tools in order to research and provide answers for various research and support issues Logically assess the issue, propose solutions to customers and work with development on enhancements for the product Serve as a highly effective mediator between customers and development when the situation arises Research requests and issues thoroughly More ❯

looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity: Flywire is looking for a highly motivated, passionate and talented Sr. Technical Support Engineer I . This individual will be responsible for working directly with customers and various teams on daily support and operations tasks. This role will … based role. Please be aware of this before applying. Manage and complete tickets received from customers and other departments involving Flywire's various platforms. Work closely with customers on support tasks and provide accurate answers and expectations for various deliverables. Understand various components of our products including how they function together and the workflow impact to customers. Work hands … on with various web-based products and command-line tools in order to research and provide answers for various research and support issues. Logically assess the issue, propose solutions to customers and work with development on enhancements for the product. Serve as a highly effective mediator between customers and development when the situation arises. Research requests and issues thoroughly More ❯

has been at the forefront of the digital transformation in assistive technology with a reputation for safety and resilience within its innovation. Job Description Are you an experienced telecare engineer with an in-depth understanding of telecare equipment, standards, and protocols? Chiptech is looking for a driven and highly skilled Senior Technical Support Engineer to … the investigation, replication, and escalation of identified fault cases and will play a pivotal part in understanding the root cause of these and suggesting changes to the Product and Technical Departments. You will dive deep into investigating issues, identifying root causes, and suggesting improvements. Key Responsibilities Act as a senior point of contact for escalated technical queries … offering expert-level support to both customers and internal teams. Perform in-depth fault analysis on complex technical issues, identifying root causes and proposing effective solutions. Accurately document and report faults, ensuring detailed fault logs, issue classification, and prioritization. Provide detailed reports on recurring technical problems, contributing to trend identification and long-term resolution strategies. Recreate complex More ❯

Join to apply for the Senior Technical Support Engineer role at hackajob 1 day ago Be among the first 25 applicants Join to apply for the Senior Technical Support Engineer role at hackajob hackajob is collaborating with OneAdvanced to connect them with exceptional tech professionals for this role. Senior Technical Support Engineer Job Locations UK-London Role Introduction We are looking for a customer obsessed Technical Services Engineer ready to take the next step to drive this culture in our teams and to ensure our customers receive excellent service through the management of on-site Technical Services Engineers at client site based operations across … manage multiple work streams Strong Customer and Communication Skills at all levels Demonstrate strong leadership skills to mentor and develop your teams Dedicated to the Advanced core values Strong technical skills for supporting customer needs across multiple sites The ability to travel UK wide to visit client sites to attend customer and colleague meetings What We Do For You More ❯

Join to apply for the Senior Technical Support Engineer role at OneAdvanced 1 day ago Be among the first 25 applicants Join to apply for the Senior Technical Support Engineer role at OneAdvanced Role Introduction We are looking for a customer obsessed Technical Services Engineer ready to take the next … step to drive this culture in our teams and to ensure our customers receive excellent service through the management of on-site Technical Services Engineers at client site based operations across one or more customer contracts. The successful candidate will maintain a focus on Continual Service Improvement by ensuring development of people within their team in both skillset and … manage multiple work streams Strong Customer and Communication Skills at all levels Demonstrate strong leadership skills to mentor and develop your teams Dedicated to the Advanced core values Strong technical skills for supporting customer needs across multiple sites The ability to travel UK wide to visit client sites to attend customer and colleague meetings What We Do For You More ❯

Senior Technical Support EngineerWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We are seeking an experienced IT Support professional, ideally with a strong background in a 2nd Line Support role or similarwho More ❯