Senior Customer Success Engineer - AMER
- Location
- Greater London, England, United Kingdom
this sounds like an environment that you believe could work for you then read on to find out more. About the role As a Senior Customer Success Engineer at Tyk, you'll be a strategic and technical leader within the Customer Success organization. The team owns traditional support, but this … critical escalations. Act as an escalation point for systemic issues, leading incident resolution. Escalations come to you before going to Product. Work with Senior and Principal engineers across regions to resolve recurring support workflow challenges. Guide triage practices so issues are isolated quickly and accurately across the team. Mentorship ...