Senior Service Desk Engineer
- Location
- Leeds, England, United Kingdom
Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers … skills. Ability to demonstrate strong team working and team leadership skill Project work at mid-level Job responsibilities Tasks: The primary tasks of a Senior Service Desk Engineer in addition to those of Service Desk Engineer include: Action technically demanding, time sensitive, and VIP tickets. Ensure that tickets are dealt ...