Senior Service Desk Engineer
Central London, London, England, United Kingdom
1TECH STAFFING LIMITED
technical issues, working directly with clients, and staying hands-on across a broad tech stack. Key Responsibility: Supporting and managing escalated issues across 2nd and 3rd Line levels Windows Server OS, Active Directory, Group Policy Microsoft 365 Suite including SharePoint, Intune, Exchange Online Some Azure exposure (hybrid preferred), familiarity with AWS a bonus Virtualisation: Hyper-V, VMware Networking: TCP …/IP, DNS, DHCP, LAN/WAN, VPNs, VLANs. Hands on experience with routing, switching, and firewall management (WatchGuard experience is a big plus!) Server builds, maintenance, and troubleshooting Deployments and on-site installations Working on-site with a client once a week, representing the MSP and delivering top-tier support Key Requirements: A well rounded engineer with experience … in a fast-paced MSP environment. Solid knowledge of M365, networking, and Windows server environments Comfortable with firewalls, particularly WatchGuard Strong client-facing skills and a problem-solving mindset Excellent communication and organisational abilities Confident being an escalation point in the team Desirable: Available to interview W/C 28th July & Immediate start Microsoft certifications Experience using Autotask ticketing More ❯
Employment Type: Full-Time
Salary: £40,000 - £45,000 per annum
Posted: