3 of 3 Service Analyst Jobs in Central London

IT Service Desk Analyst - London - 12 Month Fixed Term Contract - £35,000 per annum **Hybrid Working** - 3 days in the office 2 from home A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based global law firm on a 12 month fixed term contract basis. Key Responsibilities Act as the … initial contact for all incoming IT queries via phone, email, and ticketing system Prioritise and log tickets accurately, including actions and resolutions Troubleshoot incidents and fulfill service requests following defined processes Escalate complex issues when needed, collaborating with 2nd/3rd line teams Communicate effectively with stakeholders across the business Share knowledge within the team and champion tech engagement … internally Act as a tech ambassador, promoting high standards of support What You’ll Need Strong customer service mindset with the ability to explain tech to non-technical users Proficiency in Microsoft Windows 10 and Office 365 Experience with key technologies such as: Active Directory, Azure, Exchange Online Networking (DNS, DHCP), Intune, SCCM DMS (iManage Cloud), PMS (Aderant), CRM More ❯

VIEW FULL JOB DESCRIPTION: Infrastructure Services Analyst | London | Hybrid | up to £60k | International Law Firm We're working with a prestigious, high-performing international law firm to find an experienced Infrastructure Services Analyst (SFIA Level 3/4) to join their well-established IT Operations team in London. This is a fantastic opportunity for someone with a passion … including Azure, VMWare, Windows Server, NetApp, Cato, Mist, and more. Proactively managing patching, backups, and vulnerability remediation using tools like Rapid7, Rubrik, and Commvault. Collaborating with IT Security and Service Delivery teams to ensure a secure and robust environment. Troubleshooting issues, documenting configurations, and supporting change management processes. Providing emergency support and occasional out-of-hours cover as needed. More ❯