13 of 13 Service Analyst Jobs in London

Foster + Partners Lead Service Desk Analyst London, Battersea Permanent The Lead Service Desk Analyst is responsible for the smooth running of the Service Desk under the strategic direction of the End User Support Manager. This role drives consistent service quality, efficient resolution of tickets and a culture of continuous improvement, working closely with … the problem and change managers. The role ensures effective day-to-day service delivery by coordinating staff, resources, and processes to meet service level agreements (SLAs) and user satisfaction targets. Key skills: 3+ years of experience in a similar role. · ITIL Expertise Comprehensive understanding of ITIL/ITSM frameworks (ITIL 4 Foundation minimum; ITIL Managing Professional or specific … Management, and Request fulfilment within a live environment. Proven experience in driving ITIL process maturity improvement in an operational environment. · Operational Leadership Proven experience of supervising day-to-day service desk or IT support operations. Ability to manage multiple priorities and work under pressure. · Process & Performance Management Ability to create, interpret, and present ITSM metrics, identifying root causes for More ❯

economic crime across the NHS. Further information about our work and annual plan for delivering this is available on our website. The post holder will work with the NHSCFA Service Desk team in managing and resolving incidents and requests to the IT Service Desk, providing an effective service to all users of NHSCFA's IT systems. To … support this function, the post holder will have knowledge of IT Service Management principles and practices, such as ITIL. They will often liaise and work with the outsourced IT provider's support teams in providing this service. The post-holder will work within the NHSCFA Technology User Services team to monitor and proactively manage systems as well as resolving … of applications. This role is currently under review and may require Security Clearance level vetting. Interviews will be held online via Teams Main duties of the job Support the Service Desk Manager to deliver modern and innovative ICT services, and to develop the service desk function and surrounding IT support services. Deliver excellent customer service and incident More ❯

Join us as our Service Enablement Analyst at Peregrine Resourcing. Location London or Manchester Hybrid Working The role You will play a key role within the Service Enablement function, ensuring that all new services, changes, entering live operations are tested, accepted, and supported in a controlled manner. You will validate that new capabilities meet business and customer … Business Acceptance Testing and provide Hypercare support post-go-live to ensure stability, compliance, and continuous improvement. Responsibilities: Transition and Business Acceptance Testing Participate in the end-to-end service transition lifecycle ensuring a smooth handover to operations. Plan, coordinate and execute Business Acceptance Testing (BAT) to validate that new or changed services meet business and customer needs. Collaborate … with test and design teams to ensure test scenarios are aligned to operational requirements and real-life service conditions. Identify and document gaps in readiness, raise risks and issues, and ensure they are resolved before go-live. Engage with business stakeholders to define acceptance criteria and obtain formal sign-off on successful completion of BAT. Support readiness reviews and More ❯

Infrastructure Services Analyst - 12-Month Fixed-Term Contract A global professional services firm is seeking an experienced Infrastructure Services Analyst to support and maintain its core IT infrastructure. This role is ideal for someone with a deep technical background in networking, servers, storage, cloud platforms, and unified communications, and who thrives in a collaborative, service-driven environment. … in line with change and incident management protocols. Maintain accurate documentation of infrastructure components, maintenance activities, and configurations. Provide guidance and training to other IT colleagues to ensure cohesive service delivery. Engage with vendors and third parties for escalations and managed services. Participate in out-of-hours support and emergency response, as needed. What We're Looking For: 8+ More ❯

is an opportunity for someone with excellent communication and stakeholder management skills . You'll work cross functionally with internal teams including IT, Site Operations, Online Trading, Marketing Customer Service and Logistics teams as well as our external partners in Warehouse Logistics, Ecommerce Carriers and third-party providers. Ownership of the technical administration and maintenance of the back end … or external partners and act as a problem owner until the problem would be resolved and the solution is delivered. Skills, Experience and Attributes: 5+ years working within a service delivery and/or technical role with a focus on logistics, warehouses and/or EC delivery carriers Significant experience working in a Retail digital/ecommerce team servicing … an EU or Global scale.Experience analysing business requirements and creating epics/user stories.- Experience working with technical development Teams.Experience working with Product Owner/Managers, Business/Technical Analyst and Agile.- Experience working with external partners and/or third-party vendors.- Experience with payment platform/gateway to the EC system would be a plusExcellent knowledge of More ❯

Infrastructure Services Analyst, Azure IaaS, DNS, DHCP, Microsoft 365, 12 month FTC, Part Remote Infrastructure Services Analyst required to work for a Professional Services company based in the City of London. However, this will be half remote/half officed based. This is initially a 12 month fixed term contract but has every opportunity to go permanent. Also … office and 2 days from home. On a positive note the office, the offices are amazing and hopefully somewhere you would want to go to work! The Infrastructure Services Analyst will be responsible for the day-to-day management of infrastructure topologies within the firm including servers, storage devices, firewalls, WAN, LAN, WIFI, Internet and unified communications. The individual More ❯

Infrastructure Services Analyst, Azure IaaS, DNS, DHCP, Microsoft 365, 12 month FTC, Part Remote Infrastructure Services Analyst required to work for a Professional Services company based in the City of London. However, this will be half remote/half officed based. This is initially a 12 month fixed term contract but has every opportunity to go permanent. Also More ❯

MUFG UK Analyst Programme: Business Critical Services page is loaded 2026 MUFG UK Analyst Programme: Business Critical Serviceslocations: Londontime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: November 2, 2025 (30+ days left to apply)job requisition id: -WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading … and associated governance requirements Providing operational support for VM activities and projects Ensuring data accuracy and supporting timely reporting Contributing to continuous improvement within the VM functionOur 18 month Analyst Programme starts with a comprehensive training programme designed to develop a sound understanding of our product lines, our clients & our business strategies. Equipped with newfound knowledge, you'll start More ❯

Business Analyst - Custody and Execution Services - 12 month FTC London (GB) LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth … office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham and Bristol. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted … and their Clients. It is made up of several functions - Dealing, Settlements,Transfers and ISA Aministration, Treasury, Corporate Actions and Tax and Operations Control. Brief Role Objective: The Business Analyst will work with the Custody Services Support Manager and the Custody and Execution Services business teams to drive technological, regulatory and business improvements across the department. The focus will More ❯

Pricing Services Analyst/Developer FX Options Our prestigious Global Investment Bank client is seeking a permanent highly skilled Pricing Services Analyst/Developer to join its GIT - CMI – Risk FX IT team. This senior role requires an individual with exceptional skills in C# , and integrating quant libraries. A strong background in pricing models and risk analytics for More ❯

C# Pricing Services Analyst/Developer FX Options Our prestigious Global Investment Bank client is seeking a permanent highly skilled Pricing Services Analyst/Developer to join its GIT - CMI - Risk FX IT team. This senior role requires an individual with exceptional skills in C#, and integrating quant libraries. A strong background in pricing models and risk analytics More ❯

Your new company Working for a globally rewowned bank. Your new role Looking for a Client Services Data Analyst (Market Data) to join a Commercial Market Data Team within a leading bank. This role is ideal for someone with strong market data experience, some data visualisation expertise, excellent vendor/stakeholder management skills, and a strong eye for cost More ❯

Your new company Working for a globally rewowned bank. Your new role Looking for a Client Services Data Analyst (Market Data) to join a Commercial Market Data Team within a leading bank. This role is ideal for someone with strong market data experience, some data visualisation expertise, excellent vendor/stakeholder management skills, and a strong eye for cost More ❯