24 Service Analyst Jobs in London

We are seeking a dedicated Service Desk Analyst with a keen interest in technology and problem-solving abilities. The ideal candidate will play a crucial role in providing first-line support to users, ensuring that their technological needs are met and issues are resolved promptly. Client Details Service Desk Analyst - London Our client is a leading entity in the not-for-profit and charities sector, with a workforce of over 2000 employees. Based in London, they are dedicated to providing high-quality services and making a significant difference in the community. Description Service Desk Analyst … Second line support to internal and external users. Diagnosing and resolving software and hardware incidents. Experience of using ITSM tools such as Zendesk, ServiceNow, Service Desk plus, Halo etc. Knowledge of Azure AD, including Azure Active Directory roles, Privileged Identity Management. Participating in service improvement initiatives. Ensuring accurate more »

Service Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week £149.50 per day inside ir35 Role The role of the Service Desk Analyst is to provide first line support for all clients staff. … This role handles calls that have been sent through to the Service Desk, which is the central point of contact for all IT/FM related incidents and service requests. The Service Desk Analyst is responsible for reviewing the incidents and requests. Incidents and requests can … be resolved by the Service Desk Analyst, however in most circumstances, these will need to be passed onto the ICT Desktop Support Team. The Service Desk Team work in a dynamic, fast-paced environment which provides services to staff over the phone, through e-mail, with remote more »

Service Desk Analyst Permanent £20,000 - £26,000 London (Office based with one day a week working from home) Closing date for completed applications: 19th April 2024 An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's largest housing … organizations! Working as part of a dynamic team, the Service Desk Analyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple channels, troubleshoot IT … problems, analyse system performance, and maintain detailed Service Desk records. This role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Your commitment to delivering top-notch customer service, whether virtually or in person, will be key to the team more »

Service Desk Analyst Circa £30k - £35k Fully Remote We are representing a managed service provider specialising in Microsoft technologies. They are looking for a Service Desk Analyst to help provide 2nd line technical support to their customers. The role will join the 24/… working both Day Shifts and Night Shifts. This will operate on 4 days on 4 days off pattern. As an 24/7 Support Analyst you will perform remote support to customers through a ticketing system, resolving incidents and service requests quickly and efficiently. You shall gain exposure more »

you have IT support experience, and are you seeking a new job in London? Deerfoot IT Recruitment is helping a collaborative company recruit a Service Desk Analyst, and the hybrid role comes with a salary of £35k and excellent benefits. As a Service Desk Analyst, you … the set-up and issue of IT equipment to employees Assist with the patching of data network connections for servers To apply for this Service Desk Analyst role, you will need to be educated to degree level or equivalent qualification or experience. You will also require the following … support experience Experience in support of printers, laptops, desktops and arranging the repair of hardware equipment with 3rd-party vendors. Experience of quality customer service As a vital member of the team and in return for your expertise, inclusive approach and commitment, you'll receive a salary of £35k more »

Job Title: Service Delivery Analyst Location: Holborn, London Salary: Up to £35,000 per annum We are currently seeking a talented Service Delivery Analyst to join our dynamic team in Holborn, London. In this role, you will play a crucial part in ensuring the smooth delivery … of our services to our esteemed clients. Your primary focus will be on maintaining high-quality service standards, resolving issues efficiently, and enhancing overall client satisfaction. Key Responsibilities: Act as a key point of contact for our clients, ensuring exceptional service delivery and promptly addressing any queries or … concerns. Collaborate closely with internal teams to coordinate service delivery processes and streamline operations. Monitor service performance metrics and identify areas for improvement to enhance overall efficiency and effectiveness. Utilize your expertise in the ITIL framework to implement best practices for service delivery and incident management. Manage more »

Service Desk Analyst – City of London –- £50,000 base + Overtime & Bonus We are delighted to be partnered with a Leading Brokerage firm in London, who due to continuous expansion are looking to bring on board a Service Desk Analyst to join their already established support more »

big, customer-centered ambitions. Job Description Closing date for applications - 05/04/2024. We have a fantastic opportunity for an IT Ops Service Support Analyst to join our Retail Support Services (RSS) team in either Hove, Cardiff or London! This is the ideal role for someone … in service support looking for their next challenge. What you’ll be doing Providing expertise, consultancy and resolution for incidents, requests & problems received and working with multiple level three support teams (internal and external), so that they can be resolved to the customer's satisfaction, within the agreed service … Product Owners for remedial action. Ensuring all support and maintenance provided by 3rd party suppliers, under the individual's control, is delivered within agreed service levels Escalating issues likely to cause an extended service outage, and service levels not being met, according to procedures in place Contributing more »

Our client is seeking a Third Line Service Desk Analyst, to be based in their Putney, London office. There will be paid for travel with frequent visits to their services on average 2-3 days per week. As Third Line Service Desk Analyst, you will play … helpdesk, and the maintenance and support of hardware and software for: · 150 PCs and laptops many not office based. · Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man. · Support other service users across a range of mobile devices including Chromebooks … and phones Key aspects of the Role: · Provide primarily second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging. · Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of more »

IT Service Desk Analyst 1st Line Support Role Up to £200 per day - Inside IR35 3 Month contract - Full time on site in Surbiton, Surrey We are currently looking for Service Support Analysts to join a market leading client of ours on a contract basis. In this … position as the first point of contact you will act as the ambassador for IT service desk to the rest of the business and its clients. While working with your team you will take ownership and management of the day-to-day 1st line support and provide excellent customer … service. Service Desk Duties: Provide 1st & 2nd line support Administration of Active Directory and Group Policy within MS Windows Creation, amendment & deletion of accounts on all business applications & hardware End user support for in house and 3rd party applications Resolve Laptop and Desktop issues Mobile, Hardware & Software asset management more »

IT Service Desk Analyst - VIP £45 - 55k p/a + Bonus Full time onsite in Belgravia, London A fantastic opportunity has arisen to join a thriving financial and professional services organisation, working within their busy global IT Support function. We are specifically looking for candidates that have … involve troubleshooting incidents within a busy 'live' environment, finding resolutions that fall within best practice and all the time offering exceptional levels of customer service to the wider user base. Technical Skills/Experience Required:- Financial services experience e.g. Investment, Wealth, Private Equity or Asset Management Must have VIP more »

Purpose of Position Pantheon’s Global Marketing team produces and oversees a wide range of content that supports the external profile and fundraising efforts of the firm, including marketing collateral such as factsheets and pitchbooks that relate to funds and more »

Develop your career within a great team Wavex Technology is one of the most established IT providers in London, a multi-award winning Managed Service Provider, offering services to prestigious businesses around Microsoft cloud (Azure), support (mainly Microsoft environments), IT security and IT transformation. At Wavex you will continue … sponsored by Wavex) Wide range of company benefits 23 days holiday when you start, plus bank holidays, then earn additional days with years of service plus day off on your birthday And more more »

Hybrid working – 3 days office/2 days from home Location – Central London Salary: up to £60k + benefits Infrastructure Services Analyst required by a Global Leading Law Firm based near Bank. This is a 12-month FTC paying up to £60k plus benefits. As Infrastructure Services Analyst more »

We are currently working with a leading International Law firm who are looking to hire an Infrastructure Services Analyst who will be responsible for the day-to-day management of the firms infrastructure including but not limited to WAN, LAN, MPLS, WIFI, Internet, Servers, Storage and unified communications. The more »

Business Analyst - Financial Services A Financial Services organisation in the City of London is seeking a Business Analyst to join their Reference Data team, and across the wider Business and Data Service functions. The ideal candidate is a team player who will have had some exposure to … a Financial Services environment. This person will be working in a cross-functional environment with both business and IT stakeholders as part of a Service Team delivering change. You responsibilities will include: Working with key stakeholders of the Service Team to perform BA duties, including capturing use stories more »

client are a global consultancy, working on an exciting project in the financial services space. They are on the lookout for a Tech Support Analyst to come in on a contract basis. Key Skills/Requirements: Must have experience supporting across multiple operating systems Microsoft Azure, Autosys, BigPanda, and more »

Our client, a leading organization in finance, technology and financial news sector, is looking for diligent, highly motivated and talented KYC Client Onboarding Analyst to join their dynamic KYC department. This a 12-month temporary contract with an immediate start date based in the City of London. This is more »

Job title: Information & Cyber Security Analyst Client: Financial Services Salary: £50,000-£70,000 + Bonus Location: London/Hybrid Skills: Information Security, Monitoring, Compliance, Best Practices The role: My client are seeking a knowledgeable Information & Cyber Security Analyst to join their team. This role is focused on more »

Financial Services Research and Insights – Lead Analyst Location: London or Manchester We began our journey in 2016 by combining a diverse range of specialist information services companies, many with decades of trusted customer relationships and deep sector specialisms. Today, we believe in the power of connectivity and operate as … Dubai, India and Australia, GlobalData serves a worldwide customer base with progressive solutions of the highest quality. Description We are looking for a Lead Analyst to join our Financial Services Research and Insights team. As a Lead Analyst, you will manage publication schedule of consumer insight and market … and mentor a team of junior analysts responsible for data manipulation and drawing insights from data, as well as authoring of content. A Lead Analyst will also have an opportunity to drive product development initiatives, working closely with our commercial teams and regularly engaging with customers and prospects. Our more »

PMO Analyst - Payments (Financial Services) - London Outside IR35 My client, a Payments firm, is looking for an experienced PMO to join them for an initial 6 month contract. The successful candidate will work on their Change Programme. Role responsibilities and requirements: Established experience of working as a PMO Analyst more »

A Financial Services Company based in the City of London is currently seeking a Business Analyst Team Lead to join its Technology Division. This person will be responsible for helping shape and deliver the work of the business analysis Team who are specifically aligned to the Regulatory Reporting business … of the company. The role will involve ensuring a high level of service and line management for several resources, although initially this would just be managing a team of 2-3 Business Analysts. Key responsibilities would include acting as the main point of contact between the business and IT … well as ensuring these are understood by all business and IT stakeholders. Required Experience: This person will have significant experience working at a Business Analyst, within the Financial Services Industry The team would be interested in Business Analysts with previous line management experience as well as Lead Business Analysts more »

Infrastructure Services Analyst, ITIL, ISO 27001, WAN, LAN, MPLS, WIFI, Global IT Environment, Part Remote, 12 month FTC Infrastructure Services Analyst required to work for a Professional Services business based in the City of London. However, this will be a role where you will be in the office … and at home the other 2. This is a 12 month Fixed Term Contract but has every chance of going permanent. The Infrastructure Services Analyst will be responsible for the day-to-day management of all infrastructure topologies including but not limited to WAN, LAN, MPLS, WIFI, Internet, Servers more »

is working with one of the world’s biggest computer software companies, who are seeking a German and English speaking Freelance Professional Services – Technical Analyst to work with global customers within the digital media consulting team for the EMEA region. The team are responsible for implementing API’s to more »