3 of 3 Service Analyst Jobs in Chester

As part of the 24/7 European IT Service Desk team you will be working across a broad range of technologies and liaising with multiple areas of the business to support our European environment. Customer service will be your passion with hunger for learning and personal development. … This role will be part of the newly created IT Infrastructure and Operations team, within the Pilgrims Shared Services Centre. As a Service Desk Analyst you will be supporting your colleagues in the delivery of exemplary customer service and management of incidents and service requests. You … Monday to Wednesday: 08:00am - 12:00pm Friday: 23:59pm - 08:00am Key Responsibilities A technologist at heart with a passion for excellent customer service Ensure all incidents and requests (telephone, email, self-service and walk-ups) are handled and progressed within Service Level Agreements Actively manage More ❯

Our client, a leader in innovative technology services, is seeking a highly capable IT Service Desk Analyst to strengthen their support team during overnight operations. This individual will play a key role as the first point of contact for users, providing exceptional service and ensuring technical issues … part of a supportive culture that prioritises professional growth and continuous learning. Benefit from a competitive salary and an attractive range of benefits. Responsibilities: Service Management: Take ownership of service requests, including user onboarding/offboarding, device setup, and access control processes, ensuring requests are handled accurately and … Phone & Remote Support: Deliver direct remote support and phone assistance where necessary, ensuring fast and effective incident resolution. What We're Looking For: Customer Service Mindset: A strong passion for supporting users and enhancing their IT experience. Technical Expertise: 2+ years' experience in an IT support or service More ❯

Fixed Term Contract Contract Length: 12 months (Potential to be extended) Working Pattern: Full Time Are you passionate about technology and providing exceptional customer service? Our client is seeking a dedicated Service Desk Analyst to join their Internal Employee Technology Support team. This role will play a … Windows 10/11 and iOS devices (iPad/iPhone). Utilise ticketing systems to log, track, and resolve issues efficiently. Deliver outstanding customer service, addressing user inquiries and concerns with professionalism and empathy. Participate in in-house training to enhance your skills and knowledge of the tools and …/11 operating systems and iOS devices. Excellent communication skills, both verbal and written, to ensure clear and effective interaction with users. Strong customer service orientation with the ability to handle various user requests and problems effectively. Experience in a technology call centre or customer service environment is More ❯