1 of 1 Service Analyst Jobs in Chippenham

Service Desk Analyst (DV Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to … This position will be a hybrid position, working out of our site in Chippenham. Your future duties and responsibilities We are seeking a proactive Service Desk Analyst to join our dynamic IT team. In this role, you will be the first point of contact for all technical incidents … with end-users to resolve issues efficiently. Key Responsibilities • Incident & Request Management: Provide 1st line IT technical support, taking ownership of customer incidents and service requests from initiation to resolution. • Ticket Monitoring: Monitor support ticket queues to ensure incidents are actioned in line with established SLAs. • Communication: Maintain accurate More ❯