2 of 2 Service Analyst Jobs in Gateshead

Customer Service Analyst Full time 37.5 hours per week Salary: £24,000 - £25,000pa Location: Gateshead with hybrid working (expectation to be in the office 2 days a week) Ready to maximise your potential? C&C Group supplies software solutions and services to almost every energy and water … our goals. Technology is the essence of what we do, but our people make us who we are. About the role As a Customer Service Analyst, you will join a supportive team providing daily assistance to our customers regarding our products and services through our helpdesk. Your primary … responsibility will be to deliver exceptional customer service, addressing enquiries and resolving issues efficiently and professionally. You will also conduct daily system checks, proactively identifying and escalating any problems that require further attention, as necessary. Operating within our helpdesk hours of 8am to 6pm, Monday to Friday, you will More ❯

Customer Service Agent, Gateshead area £25,000 per annum, hybrid working Talent84 is pleased to support our long-term client, a leading software solutions provider, in their search for a Customer Service Agent. As a Customer Service Agent, you'll be part of a supportive team, assisting … customers with product and service inquiries via the helpdesk. Your main focus will be delivering excellent customer service by responding to queries and resolving issues efficiently and professionally. Youll work within helpdesk hours (Monday to Friday, 8am6pm, on a rotating 8-4 or 10-6 shift pattern). … systems and escalate issues as needed. Stay informed about products and services to provide effective support. Key Criteria Experience in a fast-paced customer service or helpdesk role. Strong communication skills, both verbal and written. Ability to work independently and as part of a team. Problem-solving skills and More ❯