2 of 2 Service Analyst Jobs in Glasgow

platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. The Service Delivery Analyst is responsible for providing analysis and reporting of IT services and managing IT escalations. This role supports the delivery of continuous service improvements from internal … Group, and 3rd party IT providers. Customer Service: Support innovative changes to anticipate and satisfy customer needs. Service Transition: Clarify service requirements and ensure successful transition to live service. Relationship Management: Work with business and IT stakeholders throughout delivery. Operational Security: Ensure continued safety, security, and integrity of IT services. Supplier Management: Maintain accurate compliance and continuity … management data. Service Improvement: Support continual service improvement activities and service review meetings. Compliance: Ensure compliance with audit and regulatory requirements. Incident Management: Support major incident resolution and manage escalations. Service Level Agreements: Prepare service reports and communications tailored to different audiences. Cybersecurity: Help protect against cyberattacks and data loss by following standards and instructions More ❯

a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer at a time. We have an exciting opportunity for a Service Desk Analyst to join our team in Glasgow! What we can give you: 37.5-hour working week, Monday to Friday Full time Glasgow office based, 8 weeks. Once … app via Aviva Private medical cover after 12 months Global Recognition Program – 40+ awards were made last year in the UK under our RecogniseMe scheme Team Purpose: The CSO Service Desk Team provides help desk activities such as dispatch or repair of components or systems during the time of a contract and/or a vendor’s warranty period … relevant Liase internally with colleagues, vendors and management to enable client enquiries to be answered and problems resolved What we expect from you: Relevant experience working in a customer service environment Experience in a technical helpdesk environment Technical qualification would be beneficial Strong communication skills with clients, colleagues and management You will take on full responsibility, with customers at More ❯