12 of 12 Service Analyst Jobs in Scotland

have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. The Senior Service Desk Analyst provides senior technical and operational capability within the Service Desk Operations function, supporting customers across a range of Managed Services … full ownership of assigned Incidents and Requests, including more complex or sensitive issues, ensuring they are investigated, progressed, resolved or escalated appropriately. The Senior Service Desk Analyst is expected to bring strong technical knowledge, sound judgement and a consistent focus on service quality and customer outcomes. ...

title: L1 Service Desk Analyst Location: Livingston Salary: £25,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. Passionate about technology and helping … people? As an L1 Service Desk Analyst in Livingston, where you'll be the first point of contact for customers, resolving technical issues and ensuring a seamless support experience from start to finish/At XMA, our people are at the heart of everything we do. Together ...

Bring your energy to Aggreko as an IT Service Performance Analyst based in Glasgow. You’ll play a critical role in strengthening our global IT operations by evaluating processes, identifying opportunities for increased productivity, driving automation, and implementing continuous improvement initiatives. Power without pause. Heating, cooling … events that last a few weeks to mining operations and remote communities who rely on us for decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous ...

Bring your energy to Aggreko as an IT Service Performance Analyst based in Glasgow. You'll play a critical role in strengthening our global IT operations by evaluating processes, identifying opportunities for increased productivity, driving automation, and implementing continuous improvement initiatives. Power without pause. Heating, cooling … events that last a few weeks to mining operations and remote communities who rely on us for decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous ...

Service Desk Analyst x4 - Inverness Inverness (onsite 5 days per week) Up to £32,000 + shift allowance Shift Pattern: 4 nights on, 4 nights off, 4 days on, 4 days off. We are seeking an experienced Service Desk Analyst to join a fast-paced … oversight and incident coordination across critical services. You will be responsible for monitoring operational alerts, coordinating technical teams and suppliers, managing escalations, and ensuring service disruptions are effectively prioritised and resolved. You will play a key role in maintaining service availability while providing clear communication to stakeholders throughout ...

services, energy and health. We use powerful analytics fused with human expertise to shape a more positive future. We're recruiting for a Senior Service Desk Analyst. This is a front-line role, perfectly poised at the intersection of traditional service desk operations and the future's promise … automation. As LCP's Service Desk embarks on this transformative journey, the Senior Service Desk analyst will be pivotal in ensuring a blend of technological innovation with a deeply human touch. Beyond just problem-solving, this role offers the chosen candidates an opportunity for personal and professional ...

using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are looking for a Service Delivery Analyst this role is responsible for ensuring that services provided to customers or internal users are delivered effectively, meet agreed service levels … continuously improve. The team are currently going through a Service Now upgrade and a change of IT provider, therefore effectively managing escalations will be key within this role. What this role looks like : Monitoring and reporting on SLAs, KPIs and service performance Managing customer and stakeholder relationships Coordinating ...

Aggreko is seeking an IT Service Performance Analyst in Glasgow to strengthen our global IT operations. You will evaluate processes, identify productivity gains, drive automation, and lead continuous improvement initiatives across IT service delivery. The role requires experience in service delivery/support with focus … asset, configuration, and service level management, plus knowledge of ITSM practices and ITIL principles. #J-18808-Ljbffr ...

Service Desk Analyst - Telephony, Avaya £market rate (Inside IR35) Glasgow (5days onsite) 3/6 months initially This role will provide technical support for telephony services, covering hardware and software faults, installations, moves and changes, system maintenance, call recording and contact centre applications. Key Responsibilities Resolve telecoms-related … service desk incidents and technical issues. Support telephony installations, moves, changes and site audits. Maintain telecoms documentation, configuration records and databases. Configure and support Avaya Communication Manager, NICE Call Recording and Avaya Contact Centre. Assist with upgrades, rebuilds and system changes. Manage user access and provide technical support ...

Service Desk Analyst - Telephony, Avaya £market rate (Inside IR35) Glasgow (5days onsite) 3/6 months initially This role will provide technical support for telephony services, covering hardware and software faults, installations, moves and changes, system maintenance, call recording and contact centre applications click apply for full ...

Lane Clark & Peacock LLP is seeking a Senior Service Desk Analyst in Edinburgh with hybrid working options. The role sits at the crossroads of traditional service desk operations and the future's promise of AI and automation, driving improvements while maintaining a human touch. You will influence … content, support processes, and champion automation to reduce repetitive tasks. You will engage with users, escalate when needed, and coach colleagues to ensure excellent service delivery. #J-18808-Ljbffr ...

Aggreko plc is seeking an IT Service Performance Analyst in Glasgow to help strengthen global IT operations through process evaluation, productivity improvements, automation, and continuous improvement initiatives. You will lead ITIL processes for Asset and Configuration Management, collaborate with IT Security, and use SLAs to drive operational gains ...