2nd Line Service Desk IT Analyst Up to 35,000 per annum Glasgow (hybrid) Permanent Do you have a passion for green energy? Do you want to work for a global organisation transforming the way the world consumes and produces energy? Due to huge growth my client is … looking for an enthusiastic 2nd Line Service Desk IT Analyst to join their team in Glasgow. The Role As the successful 2nd Line Service Desk IT Analyst, you can expect your role to include: Providing excellent customer support and resolution of issues Deploying and configuring the … person, telephone and remote means Assisting and mentoring 1st Line Analysts Liaising with the 3rd line SME's as required Monitoring and reporting the service provided user ticketing system metrics in continuously improve Being proactive in enhancing own knowledge of new service technologies and products that could be more »
About the Role Join Our Dynamic Team as a Service Desk Analyst! Are you ready to elevate your career? Due to an internal promotion, we're seeking a highly motivated Service Desk Analyst to join our exceptional team based in Faslane, Helensburgh. Key Responsibilities: As a … Service Desk Analyst, you'll play a pivotal role in delivering outstanding customer service. Your duties will include logging incidents and requests using our advanced Service Desk tool, ensuring their prompt resolution within Service Level Agreements. Opportunities for Growth: Explore a diverse range of tasks, including … with our 9/75 schedule Take the next step in your career journey! Apply now and become an integral part of our innovative Service Desk team. Let's shape the future of IT together! Required skills, qualifications and experience Previous experience in a Service Desk/Helpdesk more »
IT Service Desk Analyst Edinburgh (Office) £27,500-£30,000 + Training + Pension + Life Assurance An excellent opportunity to join an established firm and play a pivotal role at the forefront of their growing IT Department, who are looking for an IT Service Desk Analyst … Department. You will oversee a varied range of tasks, such as support and maintenance of the existing infrastructure, troubleshooting and consistently provide great customer service in alignment with business requirements. Due to the nature of this position, the role is office-based 5 days a week in Edinburgh. The … ideal candidate will have previous experience in an IT Support/Service desk role across 1st and 2nd line, working on Windows 11 OS, and mobile hardware setup. This position will suit a proactive and motivated individual with great communication and stakeholder skills, seeking a role to grow and more »
Aberdeen, Aberdeen City, City of Aberdeen, United Kingdom
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2nd Line Senior Service Delivery Analyst Aberdeen, Scotland Salary to £32,000 Are you a seasoned IT professional with a penchant for troubleshooting and problem-solving? Do you possess a keen ability to communicate effectively across diverse user groups? If so, we have an exciting opportunity for you … to join our client's team as a 2nd Line Senior Service Delivery Analyst at their regional law firm. Essential Skills: Proficiency in high-level troubleshooting and root cause analysis. Ability to think logically and systematically. Effective communication skills and adeptness in handling a broad spectrum of users. … at all times. Empathy and understanding towards less technical individuals, with an openness to comprehend their roles within the business. Key Responsibilities: Handle escalated Service Requests from Helpdesk Tickets, Phone, Email, or User Engagement. Serve as an escalation point for helpdesk engineers, maintaining a calm and logical approach in more »
Job Summary: Client Servicing Analysts are responsible for delivering top-notch operational support and fostering strong relationships with Clearwater's global clients. They excel in addressing inquiries related to investment and accounting matters, serving as a vital link between clients more »
Excellent opportunity with a leading global organisation for an IT Service Desk Analyst. You will be the single point of contact for all company IT needs and be accountable for resolving incidents and requests through remote support. You will be required to take ownership of a variety of service … ensure that they are recorded and progressed in a timely manner. This role will require you to organise, prioritise and resolve day to day Service Desk tickets. To do this you will be required to have excellent telephone and technical skills, ensuring that service targets. Responsibilities · Provide day … available and up to date to ensure agents have necessary knowledge at their fingertips. · Provide excellent technical support skills · Maintain a detailed understanding of Service Desk working practices and procedures essential. · Maintain customer focus · Maintain personal KPI's in line with objectives by maintaining required work. Experience required · Minimum more »
Excellent opportunity with a leading global organisation for an IT Service Desk Analyst. You will be the single point of contact for all company IT needs and be accountable for resolving incidents and requests through remote support. You will be required to take ownership of a variety of service … ensure that they are recorded and progressed in a timely manner. This role will require you to organise, prioritise and resolve day to day Service Desk tickets. To do this you will be required to have excellent telephone and technical skills, ensuring that service targets. Responsibilities · Provide day … available and up to date to ensure agents have necessary knowledge at their fingertips. · Provide excellent technical support skills · Maintain a detailed understanding of Service Desk working practices and procedures essential. · Maintain customer focus · Maintain personal KPI's in line with objectives by maintaining required work. Experience required · Minimum more »