2 of 2 Service Analyst Jobs in Hampshire

five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As an Integration Analyst you'll join a team providing production support of existing solutions and their ongoing development with Product Owners.There is a strong pipeline of additional work from the ITS Projects … Ability to quickly comprehend the functions and capabilities of new technologies. Experience working on SAP HANA(native) development. Experience to the Release Management and CI/CD process. Understands Service Management (ITIL) principles or experience of using tool such as ServiceNow. Experience of working with colleagues and 3rd party-development teams based offshore. Connect to your business -Enabling Functions More ❯

As part of the 24/7 European IT Service Desk team you will be working across a broad range of technologies and liaising with multiple areas of the business to support our European environment. Customer service will be your passion with hunger for learning and personal development. This role will be part of the newly created IT … Infrastructure and Operations team, within the Pilgrims Shared Services Centre. As a Service Desk Analyst you will be supporting your colleagues in the delivery of exemplary customer service and management of incidents and service requests. You will be responsible for customer support and incident response. You will follow approved processes including incident management and request fulfilment … HOURS TO COVER THIS PATTERN: Monday to Wednesday: 08:00am - 12:00pm Friday: 23:59pm - 08:00am Key Responsibilities • A technologist at heart with a passion for excellent customer service • Ensure all incidents and requests (telephone, email, self-service and walk-ups) are handled and progressed within Service Level Agreements • Actively manage the Service Desk Queue More ❯