1 to 25 of 35 Service Analyst Jobs in the South East

Service Management Analyst (Legal Sector) | Permanent | Central London | Up to £70,000 | 2 days on-site per week This is an exciting opportunity for an experienced Service Management Analyst to join a small but ambitious Service Management team within a global law firm, currently led by a dedicated Manager who has established a strong foundation. … As a member of this team, you’ll play a pivotal role in driving continuous improvement and operational excellence. This role is perfect for someone with expertise in Service Management and ITIL processes who wants to make a tangible difference and grow alongside a maturing team. With a global presence across the Americas, Europe, the Middle East, and Asia … days on-site per week) Office Location: Central London Responsibilities: Problem Management: Support and facilitate Problem Management activities, driving root cause analysis and producing insightful reports to enhance service performance. Service Transition/Service Introduction: Collaborate with Transformation and Technical Teams to ensure robust service transition practices and support business readiness activities. Change Management: Act as More ❯

1st Line Service Desk Analyst Location: Central London Salary: Up to £30,000 (DoE)Are you someone who enjoys solving problems, helping people and working with the latest technology? We are looking for a 1st Line Service Desk Analyst to join one of the highest ranked Managed Service Providers in the UK and Europe, where … every day is different and offers the chance to build your skills.As a 1st Line Service Desk Analyst , you will be on the front line of IT support, ensuring customers get the help they need quickly and effectively. You will work in a fast-paced environment, dealing with a variety of technologies, and developing your expertise through collaboration … with a skilled and experienced team.What you will be doing as a 1st Line Service Desk Analyst : Acting as the first point of contact for IT support, responding to calls, emails and tickets through Autotask Diagnosing and resolving first line issues within agreed SLAs Taking ownership of tickets from start to finish while keeping customers updated Liaising with More ❯

IT Service Analyst Milton Keynes – hybrid working is offered where operationally feasible Competitive salary , negotiable depending on your experience and expertise benefits Core Support hours are between 8am and 6pm on weekdays. Some additional on call rota support will be required. Are you ready to bring your IT and customer service expertise to a role where your … equivalent desirable Essential skills: Experience in a customer facing IT role Skilled in the creation and delivery of customer focused presentations and communications Experience working within an IT Managed Service environment A good general knowledge of end user technologies, e.g. PC’s, Audio Visual, Mobile Phones, Telephone systems Experience working with ITIL service and support processes Strong analytical … Microsoft products Any experience supporting business applications would be an advantage Purpose of the Role The coordination and assurance of all IT Services, ensuring high quality, consistent, professional and service level driven support is delivered to the MHA staff and partners (customers). The role of the IT Support Analyst is to provide outstanding service to our More ❯

Service Desk Analyst £188/day Outside of IR-35 Milton Keynes - 3 days per week on site 12 month contract SC Cleared role - can sponsor Overview: Provide first-line technical support, incident resolution, and request fulfilment within a structured service desk environment. Ensure high-quality customer service and effective issue management. Key Responsibilities: Act as … resolve incidents or escalate as necessary. Maintain accurate incident records and documentation. Support users with Windows 10/11, M365, Active Directory, Exchange, and remote access tools. Contribute to service improvement and documentation. Essential Skills & Experience: Strong customer service and communication skills. Experience in incident and request management. Proactive ownership of issues with a problem-solving mindset. Familiarity … with ITSM tools and service desk operations. Working knowledge of Microsoft technologies and general networking. Desirable: Experience with ServiceNow or similar tools. ITIL Foundation or SDI Service Desk Analyst certification. Understanding of SLAs and priority classifications. Additional Info: Shift-based role (between 07:00-19:00, Monday to Friday). May include occasional on-call and additional More ❯

Role: - First Line Service Desk Analyst Our client stands out with a confident, accessible, and enterprising approach, prioritising performance, service, and value. Our aim is to excel in the ordinary, simplify complexity, and empower our clients to build better, stronger businesses. They are looking for a Service Desk Analyst to join their team and help … deliver on their promise to their clients. If you are enthusiastic about technology, customer service, and professional growth, we invite you to become a key member of their Service Desk team. Role Overview As a Service Desk Analyst, you will be an integral part of our dynamic Service Delivery Team, acting as the first point … Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes Liaise More ❯

Service Desk Analyst - Onsite Role Based in Rushmere ?? Location: Rushmere ?? Working Pattern: Onsite, 24/7 shift-based support We are looking for a passionate and customer-focused Service Desk Analyst to join our newly formed IT Infrastructure and Operations team within the Pilgrims Shared Services Centre . This is an exciting opportunity to be part … of a 24/7 European IT Service Desk, supporting a wide range of technologies and collaborating with teams across the business. You'll be at the frontline of IT support, ensuring incidents and service requests are handled efficiently and professionally, delivering a high standard of customer service at all times. ?? Key Responsibilities Provide first-line technical … support across the European business Manage incidents and service requests using approved ITIL-aligned processes Communicate effectively with users and escalate issues where necessary Contribute to a culture of continuous improvement and knowledge sharing ?? Skills & Knowledge Aligned with the company's core values and competencies Experience in a customer support role within a medium to large organisation Strong communication More ❯

Join us as a Service Desk Analyst. At Peregrine, were always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now. How … our portfolio of clients as a specialist consultant, working on a wide array of complex projects across multiple industries. The Role: We are seeking a proactive and customer-focused Service Desk Analyst to join our Service Management team. In this role, you will deliver prompt and professional solutions for customer requests and be the first point of … contact for our internal and external users, providing essential technical support. You will receive, triage, and resolve a wide range of IT-related incidents and service requests, ensuring a smooth and efficient user experience. Your ability to communicate effectively, diagnose issues, and escalate appropriately will be crucial to your success. Responsibilities: Incident Management: Receive and log all incoming incidents More ❯

Join us as a Service Desk Analyst. At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now. … our portfolio of clients as a specialist consultant, working on a wide array of complex projects across multiple industries. The Role: We are seeking a proactive and customer-focused Service Desk Analyst to join our Service Management team. In this role, you will deliver prompt and professional solutions for customer requests and be the first point of … contact for our internal and external users, providing essential technical support. You will receive, triage, and resolve a wide range of IT-related incidents and service requests, ensuring a smooth and efficient user experience. Your ability to communicate effectively, diagnose issues, and escalate appropriately will be crucial to your success. Responsibilities: Incident Management: Receive and log all incoming incidents More ❯

We are seeking a proactive and customer-focused Service Desk Analyst to join our Service Management team. In this role, you will deliver prompt and professional solutions for customer requests and be the first point of contact for our internal and external users, providing essential technical support. You will receive, triage, and resolve a wide range of … IT-related incidents and service requests, ensuring a smooth and efficient user experience. Your ability to communicate effectively, diagnose issues, and escalate appropriately will be crucial to your success. Responsibilities: Incident Management: Receive and log all incoming incidents and service requests through various channels (phone, email, ticketing system). Provide first-line support to users, attempting to resolve … and 3 support teams, providing detailed information. Track and monitor incidents, ensuring timely resolution and communication with users. Maintain accurate records of all support activities in the ticketing system. Service Request Management: Process and fulfil service requests, such as password resets, software installations, and account creations. Ensure adherence to service level agreements (SLAs) for response and resolution More ❯

Service Desk Analyst - Hursley Location: Hursley - 5 days on site Clearance Required: Active SC Clearance preferred, or eligibility to undergo SC Clearance Join Experis - A Global Leader in IT Consultancy Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has … industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Role: As a Service Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding customer service. Key Responsibilities … engagement Handle password resets and hardware part orders Escalate issues to 2nd & 3rd Line Support when necessary Collaborate with internal teams including Technical Delivery, Development, and Projects Assist in service management reporting and drive process improvements Help ensure SLAs are met across key metrics What You'll Bring: Strong communication and customer service skills Ability to manage and More ❯

Service Desk Analyst - Hursley Location: Hursley - 5 days on site Clearance Required: Active SC Clearance preferred, or eligibility to undergo SC Clearance Join Experis - A Global Leader in IT Consultancy Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has … industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Role: As a Service Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding customer service. Key Responsibilities … engagement Handle password resets and hardware part orders Escalate issues to 2nd & 3rd Line Support when necessary Collaborate with internal teams including Technical Delivery, Development, and Projects Assist in service management reporting and drive process improvements Help ensure SLAs are met across key metrics What You'll Bring: Strong communication and customer service skills Ability to manage and More ❯

Service Desk Analyst We are looking for a Support Analyst with knowledge of Active Directory as well as general Windows support to work as part of a team supporting clients across the UK. The role will be to preform daily tasks, maintain systems and networks for clients as well as small low-level projects. This is an More ❯

Service Desk Analyst We are looking for a Support Analyst with knowledge of Active Directory as well as general Windows support to work as part of a team supporting clients across the UK. The role will be to preform daily tasks, maintain systems and networks for clients as well as small low-level projects. This is an More ❯

We have a great opportunity for a Service Desk Analyst, to work on a temporary basis, to start asap, for 3 months. Based in Eastleigh. To start asap, for 3 months Service Desk Analyst Pay Rate £14.88 to £15.62 dependent on experience Mon to Fri - 8am to 5pm - flexibility needed, with some additional cover required Working … fully on site Based in Eastleigh Free parking Purpose: To provide an effective and efficient Service Desk support service to all users to resolve problems as speedily as possible to ensure the Service receives maximum utility from ICT resources. Proactively and reactively gather information from customers and provide them with an appropriate solution to problems encountered with … timescales, resources are effectively utilised, and information can be collated to identify trends and facilitate management decision making. Assist with the preparation of asset reports or data spreadsheets for Service Desk Team Lead and external bodies to facilitate decision making and enable the Service to make full use of all resources and obtain the best possible value. Actively More ❯

IT Service Management Analyst Law Firm – London Hybrid working – 2 days office/3 days working from home per week In this exciting newly created role at a leading global law firm in the city, you will be driving service improvements within the firm. If you’re passionate about continuous improvement and want to drive meaningful change … this could be the perfect next step in your career. Your focus will be across core ITIL processes - Incident, Change, Service Request and Problem Management - with opportunities to expand into other areas as the function evolves. What’s in It for You? Join a firm with a growing presence – this is a newly created role to work alongside the … experienced IT Service Manager Take ownership of process maturity across ITIL practices Contribute to a culture of continuous improvement within a professional, inclusive team Gain exposure to major incident management and governance Work for a stable, respected firm in the legal sector Core Responsibilities Problem Management Service Transition/Service Introduction Change Management Incident Management Knowledge Management More ❯

Job Title: IT Service Desk Analyst Location: Onsite at Worthing, Sussex Salary: £26-29K, depending on experience + Benefits Start date: ASAP Standard hours: Mon-Fri 40 hours per week, between 8am-6pm, 8 hours per day. Company: We are assisting a successful IT services company who are searching for an IT Service Desk Analyst/1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework. Main Duties: Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices Hardware and software support for … assist and teach users where appropriate Perform troubleshooting and fault diagnostics Perform basic IT system administration tasks and ensure end user documentation is up to date Provide excellent customer service at all times and offering empathy and patience to the users Take accountability and ownership for all assigned tickets Answer telephone calls in a professional, confident and timely manner More ❯

We have an opportunity for an IT Service Central Delivery Analyst to join our team in Wembley . This is a full time permanent role which will be office based. The starting salary is £29,000 - £35,000 a year depending on experience. The Role: As an IT Service Central Delivery Analyst you will be the … proactively maintained including asset movement, asset verification and asset incident management as well as onboarding, tagging and the disposal of assets. What we need from you: As an IT Service Central Delivery Analyst you will need experience of working on an IT Service Desk or a Customer Service Desk and be able to communicate with customers … looking for: A good understanding of hardware knowledge, especially with PCs, printers and other standard desktop/peripheral equipment Experience of troubleshooting and demonstrable problem-solving techniques Great customer service with the ability to communicate with our colleagues, suppliers and end user community Excellent team working, with a focus on delivering resolutions as part of a team What we More ❯

Job Title: Application Service Desk Analyst Location: Dartford/Hybris Salary: GBP27,500 - GBP29,000 (depending on experience) About the Role Were looking for a motivated Application Service Desk Analyst to join our IT team. You'll support users, troubleshoot application issues, and help improve our services. This is a hybrid role, with initial training in … and fixes Work closely with IT and development teams Shift work and some on call What Youll Need Experience in 1st line application support (essential) Strong communication and customer service skills Basic scripting knowledge (Python, PowerShell, JavaScript) Familiarity with IT support tools and processes Calm under pressure and good at problem-solving ITIL Foundation (preferred) Qualifications & Experience Degree in … IT/Computer Science or equivalent (preferred) 2 years in application support or customer service (preferred) Junior developer experience a bonus Benefits Company pension On-site parking Death in Service cover Sick pay More ❯

Job Title: Application Service Desk Analyst Location: Dartford/Hybris Salary: GBP27,500 - GBP29,000 (depending on experience) About the Role Were looking for a motivated Application Service Desk Analyst to join our IT team. You'll support users, troubleshoot application issues, and help improve our services. This is a hybrid role, with initial training in … and fixes · Work closely with IT and development teams · Shift work and some on call What Youll Need · Experience in 1st line application support (essential) · Strong communication and customer service skills · Basic scripting knowledge (Python, PowerShell, JavaScript) · Familiarity with IT support tools and processes · Calm under pressure and good at problem-solving · ITIL Foundation (preferred) Qualifications & Experience · Degree in … IT/Computer Science or equivalent (preferred) · 2 years in application support or customer service (preferred) · Junior developer experience a bonus Benefits · Company pension · On-site parking · Death in Service cover · Sick pay More ❯

Network IT is currently recruiting for a Service Desk Analyst, to join our client on a 12 month initial contract, outside IR35. Our client are pivotal in supporting a range of internal and external customers, so youll be contributing to a busy service desk environment, with a collaborative team, who provide an excellent level of customer service. … supporting Microsoft technologies, in an ITIL environment, then this will be ideal for you. You must be already SC Cleared, or eligible for SC clearance to be considered. Role: Service Desk Analyst (SC Cleared) Duration: 12 Months Rate: £170 per day Status: Outside IR35 Location: Milton Keynes 3 days per week On call allowance in place if required … Key skills: Strong background in IT Support/Service Desk Analysis Excellent attitude and customer facing skills, team player and flexible work approach Strong background in supporting Microsoft Technologies: Windows/Office 365/M365/Active Director/Exchange/Entra Working in an ITIL environment, a nice to have if ITIL Qualified Use of ServiceNow as an More ❯

2nd Line Service Desk Analyst £28,000 - £34,000 | Fareham | IT Managed Service Provider You’re the one people go to when 1st line hits a wall. You’ve got the experience, the confidence, and the tech know-how to take ownership of tougher support tickets, solving problems properly, not just patching over them. And you’re … Location : Fareham: full-time, office-based Tech Variety : Work across multiple environments and industries, supporting M365, Windows Server, VMware, networking, and more Team Culture : Tight-knit service desk where you’ll be supported, challenged, and valued Career Growth : Exposure to 3rd line engineers and project work, great if you’re looking to step up What you’ll be doing … platforms Troubleshooting light networking issues, switches, firewalls, DNS, DHCP Logging, managing, and owning tickets from start to resolution Helping to keep documentation up to date and contributing to continuous service improvement What you’ll bring to the table: Proven experience in a 2nd line IT support role, ideally in an MSP or multi-customer environment Strong knowledge of Microsoft More ❯

Kirtana consulting is looking for Oracle CX Service Product analyst role for 6months rolling contract in Reading. Role Title: CX Service Product Analyst Required Core Skills: Oracle Minimum years of experience: 12-15 years Detailed Job Description: Candidate with good knowledge of Oracle CX Service implementations Should lead the architectural design and blueprinting of Oracle … Service Cloud solutions, aligning with client business objectives, best practices, and future scalability. Translate complex business requirements into technical specifications and user stories. Good understanding of Oracle Service Cloud product functionality. Extensive hands-on experience in working in Agile environment. Good Client Management and Vendor Management skills. More ❯

I'm working on a fantastic opportunity for an IT Service Desk Analyst to join a well-established law firm known for its collaborative environment and strong technology function. This is a permanent, office-based role supporting users across legal and business departments, with a focus on excellent customer service and technical support. The Role: You’ll … users Maintain documentation and contribute to process improvements Support project rollouts and system upgrades when required What You'll Need: 2+ years’ experience in a similar IT support or service desk role Excellent communication and customer service skills Solid technical knowledge of Microsoft 365, Windows OS, Active Directory, and remote support tools Previous exposure to IT within a More ❯

SC Cleared Service Desk Support Analyst Main responsibilities: This is a Technical Role within a Service Desk team working on-site in Aldermaston. The successful candidate will provide 1st Line telephone/e-mail/chat, ICT support to approximately 8000 end users. Providing Helpdesk/Web support through remote tools, telephone assistance and email support. This … degree of ambiguity Proven track record of performing under pressure Great attention to detail and able to adopt new process and procedures An attitude towards delivering top quality customer service in a challenging environment Essential Skills required: Experience of having worked in a previous helpdesk environment within the IT sector Desirable skills: Good knowledge of remote control technology/… applications TCP/IP knowledge Knowledge or awareness of network infrastructures and terminologys HP Service Manager 7 ITIL Foundation MCP/MCSE Working knowledge of Microsoft Windows 2000, XP, W7, Office 2003/2010 The candidate should have experience of Active Directory including Admin Functions Exchange Admin More ❯

UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high quality, long-lasting, innovative clothing at an affordable price. We are looking for a Service Delivery Analyst to sit within our E-Commerce IT Team based in London. You will be reporting into the Ecommerce Product Manager and will work closely with stakeholders … brand new e-Commerce platform and resolve the problems with platform product managers. This is a great opportunity for a natural problem solver and experienced IT and Ecommerce Business Analyst to combine your skills to ensure our customers have the best e-Commerce and omni-channel shopping experience in the world. What you will be responsible for: Completing technical … a problem owner to deliver resolution. Skills and Experience: 4+ years working within a Retail digital/ecommerce team servicing on a Global scale. 4+ years working within a service delivery and/or technical role. Experience analyzing business requirements and creating epics/user stories. Experience working with technical development Teams. Experience working with Product Owner/Managers More ❯