2 of 2 Service Analyst Jobs in Warwickshire

Service Desk Analyst (Fixed-term Contract) Location: Stratford-upon-Avon, United Kingdom Salary: 24000GBP DoE This role is a 12 month fixed-term contract. Purpose of the Role: The Service Desk Analyst role is integral to the support team, ensuring all incidents and service requests … escalated for onward resolution and where possible, apply first-time fixes. Supporting the whole customer base and working across Application and Technical Support, the Service Desk team provides engagement of the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements … within the support function. The Service Desk Analyst will be in direct contact with customers on a regular basis and will be responsible for ensuring customers’ issues are triaged, progressed, investigated, updated and managed within SLA. They will form part of the Service Desk team which is More ❯

related to core business applications, infrastructure, and data services. You will act as the key contact for escalations related to incidents logged via the service desk, suppliers, and system alerts. You won't resolve tickets technically yourself but will liaise with third-party service providers to ensure timely More ❯