8 of 8 Service Analyst Jobs in the West Midlands

Job summary The IT Service Centre provides single point of contact and liaison for all internal and external IM&T Incidents, Requests and enquiries. As a member of the team IT Service Centre team, reporting to the IT Service Desk Team Leader, the post holder will provide a responsive, customer focussed service, providing extensive 1st and … focus of the role will be maintaining customer satisfaction and experience both personally and across the wider team via affective first line Incident management and request fulfilment, within agreed service level agreements and targets. The post holder will provide second line support to all users of NCRS systems and all other nominated core patient or other non-clinical applications. … provide initial assessment, support and triage of routine Telephony/Portal Raised incidents and requests, with a view to facilitating timely resolution and/or escalation assignment within agreed service levels and targets. Main duties of the job Analytical and Judgemental Skills *Accurately Logging customer IT enquiries and keeping them informed on Ticket status and progress throughout lifecycle, including More ❯

Oliver James are partnered with an innovative healthcare organisation committed to delivering exceptional patient care supported by robust and reliable IT services. We are currently seeking an experienced Service Delivery Analyst to join their growing IT department and play a key role in ensuring the seamless delivery of IT services across the organisation. About the Role: This is … an excellent opportunity for an experienced Service Delivery Analyst who has a strong background in healthcare IT environments , such as the NHS or private health services. The successful candidate will report directly to the Head of IT and will be instrumental in managing and improving IT service performance, ensuring alignment with Service Level Agreements (SLAs), and … a user base that depends on consistent, high-quality digital services. Working within a highly regulated and fast-paced healthcare environment, this role will require someone with strong technical service management expertise but also a clear understanding of the unique demands and pressures of delivering IT services in a clinical or patient-focused setting. Key Responsibilities: Monitor IT services More ❯

Oliver James are partnered with an innovative healthcare organisation committed to delivering exceptional patient care supported by robust and reliable IT services. We are currently seeking an experienced Service Delivery Analyst to join their growing IT department on a permanent basis and play a key role in ensuring the seamless delivery of IT services across the organisation. About … the Role: This is an excellent opportunity for an experienced Service Delivery Analyst who has a strong background in healthcare IT environments , such as the NHS or private health services. The successful candidate will report directly to the Head of IT and will be instrumental in managing and improving IT service performance, ensuring alignment with Service … a user base that depends on consistent, high-quality digital services. Working within a highly regulated and fast-paced healthcare environment, this role will require someone with strong technical service management expertise but also a clear understanding of the unique demands and pressures of delivering IT services in a clinical or patient-focused setting. Key Responsibilities: Monitor IT services More ❯

Senior Service Desk Analyst (2nd Line) DDaT Staffordshire Police is continually striving to deliver the best possible service for the countys residents, businesses and visitors. It is a fast-paced organisation, adaptive to modern policing needs and open to continual improvement. Everyone who works for the force has an important role to play in shaping the future … all of the force's digital technology needs. If youve got an IT background that involves strong interpersonal skills and a keen attention to detail while delivering excellent customer service, were looking for a Senior Service Desk Analyst to join our restructured in-house IT team within Staffordshire Police. Digital, Data and Technology (DDaT) are the forefront … of technological change across our IT estate, so we need motivated and enthusiastic analyst who can work well as part of a team or as an individual and is keen to join a team focused on the future and be part of our journey in delivering critical IT systems to front line policing and staff members. Further details of More ❯

The West Midlands Combined Authority are now seeking a Service Desk Analyst to join their dynamic Digital and Data team, for 12 months. In this post, you will contribute to the delivery of a Digital and Data support service to WMCA and/or Midland Metro Limited to enable the delivery of objectives to make best use … a "one stop shop" for Digital and Data IT services. Please note, this is a 12 month fixed term contract. What you will be doing. Resolve incidents, problems or service requests that can be dealt with by 1st and 2nd line support. Assist 3rd line support teams/contractors/suppliers. Develop and maintain a strong customer service ethos. Work with other members of the MML IT team to ensure the Service Desk is resourced during operational hours (where required). Support the other members of the Service Desk team in resolving Digital and Data calls. Effectively communicate with colleagues in the wider business, of all levels of seniority and IT proficiency. Log Incidents using More ❯

MSX International are currently recruiting for a TSD Analyst for our prestigious client, Jaguar Land Rover. This is an exciting opportunity for a motivated candidate to join us in our partnership with this successful organisation. We are seeking a technically confident individual who will engage and support the Connected Car workforce that drives a Best in Class global service. … to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPIs. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team and be able to work from home … Ensure all correct processes and procedures are followed Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a best in classs service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal training and support where More ❯

One of Adecco Public Sector's key clients is looking for a number of Service Desk Analysts to join their team for an initial 3 month contract with very likely extensions. To be considered for the role, you will have previous demonstrable IT Service Desk experience. The successful applicant will be required to:- * Provide 1st line telephone support … Account administration and password resets * Supporting Windows Operating systems * Supporting MS Exchange/Outlook * Active Directory * Supporting bespoke and specialist systems * Log calls on Service Manager call logging system * Receive & log fault call information ensuring all details are accurate and meaningful and correspond to agreed Service Desk procedures These roles will fall in scope for IR35 so will More ❯

Role Summary Aubay is seeking a skilled Business Analyst (Data) with a background in financial services to support our client’s ongoing projects by managing change requests from the business, including system enhancements, bug fixes, API changes, etc. You will collaborate closely with stakeholders to elicit and document requirements, analyse business processes, and propose effective solutions to enhance operational … efficiency. As a Business Analyst, you will serve as a crucial link between the business stakeholders and the technical team, ensuring smooth communication and alignment of objectives. Skills & Experience • Minimum of 4+ years of experience in a Business Analyst role within financial services, with demonstrated ability to translate theory into practice. • Strong analytical skills and ability to understand More ❯