1 to 25 of 50 Service Analyst Jobs in the West Midlands

Service Desk Analyst (Fixed-term Contract) Location: Stratford-upon-Avon, United Kingdom Salary: 24000GBP DoE This role is a 12 month fixed-term contract. Purpose of the Role: The Service Desk Analyst role is integral to the support team, ensuring all incidents and service requests … escalated for onward resolution and where possible, apply first-time fixes. Supporting the whole customer base and working across Application and Technical Support, the Service Desk team provides engagement of the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements … within the support function. The Service Desk Analyst will be in direct contact with customers on a regular basis and will be responsible for ensuring customers’ issues are triaged, progressed, investigated, updated and managed within SLA. They will form part of the Service Desk team which is More ❯

Position: Service Desk Analyst Contract Type: Fixed Term until end December 2025 Location: Ryton-on-Dunsmore – Hybrid working (3 days office based) Grade: 2 Why choose DHL eCommerce UK? Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce … the highest levels of customer service. Working in a fast paced environment you will be responsible for driving performance improvements and efficiencies against agreed Service Level Agreements (SLA’s) and in line with Company processes and procedures. To capture and log incidents raised with the Service Desk via … phone, Service Management Tool, Email or face to face. To ensure that all calls are logged and updated on the call logging system in line with the Service Desk processes and procedures. To assess, triage, research, assist and where possible resolve reported incidents. Provide end to end ownership More ❯

care and community services. With around13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded. T echnology Service Desk Analyst Worcester based with a balance of home and office working £29,866 - £31,438 per year (pro rata) 35 hours per … week Monday – Friday 9-5 Temporary position for up to 6 months We have an opportunity for a Technology Service Desk Analyst to join our Technology Service Desk based at our Head Office in Worcester. Joining a busy team you will provide a first line service … range of hardware and applications including Intune, Azure, Windows (7/10) and MS Office (all versions including 365). The role of Technology Service Desk Analyst will include: Answering technical queries from our internal end users via a variety of methods including telephone, chat function and portal More ❯

Join to apply for the IT Service Support Analyst role at TieTalent . We have an exciting opportunity for an IT Service Support Analyst to join a growing IT team. This role is ideal for someone early in their IT career, such as a graduate or … junior support analyst, who is keen to build hands-on experience across IT service operations and support. As part of the Service Delivery team, you'll play a key role in supporting internal users, maintaining high service standards, and ensuring the smooth operation of IT services. … software, and IT services. Collaborate with IT colleagues, business users, and third-party suppliers to support daily operations. Monitor supplier performance and assist in service reviews. Support reporting, documentation, and ongoing improvements to IT service delivery. Manage user expectations and communicate clearly during incidents or service changes. More ❯

Social network you want to login/join with: IT Service Desk Analyst (1st & 2nd Line), Birmingham col-narrow-left Location: Birmingham, United Kingdom Job Category: Information Technology EU work permit required: Yes col-narrow-right Job Reference: BBBH76153_1748433195 Job Views: 14 Posted: 28.05.2025 Expiry Date: 12.07.2025 … col-wide Job Description: IT Service Desk Analyst (1st/2nd Line) Location: Birmingham (Includes travel to London) Job Type: Full-Time, Permanent Our client is looking for a proactive IT Service Desk Analyst to join their tech team, providing 1st and 2nd line support across … Windows 10/11, Microsoft 365, and Azure/Entra services. Responsibilities: * Deliver technical support for hardware, software, and cloud services * Resolve incidents and service requests following ITIL best practices * Support Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive) * Manage devices using Microsoft Intune * Maintain clear documentation and contribute to More ❯

cross domain problems within government organisations TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home. Details Location: Hybrid working, with occasional visits to … cross domain problems within government organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home. About the role TwinStream is seeking a highly … motivated and skilled Service Change Analyst to join our Service Delivery Team. The successful candidate will play a crucial role in onboarding new use cases into our existing Agile Software project, while also ensuring alignment with the customer’s Service Architecture. Responsibilities Work closely with our More ❯

IT Service Desk Analyst (1st/2nd Line) Location: Birmingham (Includes travel to London) Job Type: Full-Time, Permanent Our client is looking for a proactive IT Service Desk Analyst to join their tech team, providing 1st and 2nd line support across Windows 10/… Microsoft 365, and Azure/Entra services. Responsibilities: Deliver technical support for hardware, software, and cloud services Resolve incidents and service requests following ITIL best practices Support Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive) Manage devices using Microsoft Intune Maintain clear documentation and contribute to process improvements Provide training … and top-tier customer support to end users Required Experience: 2+ years in an IT support or service desk role Strong troubleshooting skills (Windows 10/11, Microsoft 365, Intune, Azure/Entra) Experience with AD, device setup, and ticketing systems (e.g. ServiceNow) Excellent communication and problem-solving abilities More ❯

1st- 2nd Line Support/Service Desk Analyst/IT Support – Based in Leeds. Mon – Fri. Responsible for providing end user support. As a 1st- 2nd Line Support/Service Desk Analyst/IT Support, you should have some of the following skills: Microsoft Windows More ❯

with similar roles. Flexible Day Rate! Birmingham ETH-EB/SDA Posted on May 19, 2023 Expired on July 3, 2023 About the role Service Desk Analyst Birmingham – Onsite! Initial contract – 12 months We are working with a client, looking to find an SC or DV-cleared Service Desk Analyst to work on-site in Birmingham! Experience in 1st line support, and dealing with IT tickets is key! Cisco VoIP, Microsoft office suite, and Microsoft active directory are all good to have and while ITIL qualifications are not needed, they are beneficial! Your Role: • Provide primary … interface with customers via telephone, email, face-to-face and video conferencing • Logging of all Incidents, Service Requests, Problems, Changes and Knowledge in the ITSM tool to ensure that issues are appropriately identified and tracked through to resolution • Analyse issues using 1st line knowledge, processes and procedures • Priorities issues More ❯

by 106 Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Service Desk Analyst (2nd line) Location: Birmingham (Office-based) Tired of being stuck in a role with no real progression? Here’s your chance … to break out of the box. We’re looking for a strong second-line Service Desk Analyst who wants to get hands-on with infrastructure while still having the support of a close-knit, in-office team. You’ll be working as part of a five-person UK … second-line support, troubleshooting technical issues, and working closely with the infrastructure team. Getting hands-on with servers, networking, Active Directory, and Azure. Handling service desk tickets, configuring devices, and maintaining systems. Working with a company that actually invests in your development – if you want certifications, training, or to More ❯

Social network you want to login/join with: IT Service Operations Technical Analyst, shrewsbury col-narrow-left Client: Bodycote Location: shrewsbury, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Bodycote … people. We strive to offer a working environment where these attributes are rewarded and valued. Bodycote Group IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based … processes and to agreed Business service levels. Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment. Day to day monitoring and management of Bodycote infrastructure in the field. Identifying areas of improvement and implementing corrective action to better Group IT Service More ❯

Social network you want to login/join with: IT Service Operations Technical Analyst, telford col-narrow-left Client: Bodycote Location: telford, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Bodycote … people. We strive to offer a working environment where these attributes are rewarded and valued. Bodycote Group IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based … processes and to agreed Business service levels. Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment. Day to day monitoring and management of Bodycote infrastructure in the field. Identifying areas of improvement and implementing corrective action to better Group IT Service More ❯

Social network you want to login/join with: IT Service Operations Technical Analyst, worcester col-narrow-left Client: Bodycote Location: worcester, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Bodycote … people. We strive to offer a working environment where these attributes are rewarded and valued. Bodycote Group IT are looking to recruit an IT Service Operations Technical Analyst to join our busy team based in Macclesfield. Main Responsibilities: Resolving incidents & requests in line with the defined ITIL based … processes and to agreed Business service levels. Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment. Day to day monitoring and management of Bodycote infrastructure in the field. Identifying areas of improvement and implementing corrective action to better Group IT Service More ❯

2nd Line Service Desk Analyst Location: Wolverhampton Salary: £32,000 My client is a well-established MSP based in Wolverhampton, delivering comprehensive IT support and solutions to a wide range of clients across various industries. Their commitment to excellent customer service and cutting-edge technology has earned More ❯

Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 We’re looking for a 1st line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great role, either for someone looking for their first entry-level role in IT, or an … already established Support Analyst! The Support Engineer Role The Support Engineer will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues. … Excellent bonus scheme – uncapped for high achievers What’s required of the Support Engineer? We’re looking for a bright, inquisitive, technically minded Support Analyst – you don’t need to know everything, but you need to be willing to use your initiative to solve the problem when you don More ❯

In this role you will be joining the Application Operations team which sits within Application Services. The post-holder will work with the existing service owners, most notably across Library IT systems. This post is ideally suited to an application analyst with excellent communication and interpersonal skills, proactive … include: Knowledge of the standard IT governance processes such as data governance (DPIA’s), integrations board, design review and change advisory boards. Experience of service design, service management and release processes. Project management experience. Main Duties Service Level Management: Work towards the existing SLA’s whilst looking … at ways to improve service levels to the customer. The post-holder will make suggestions on how to improve service levels and will contribute to changes in departmental policy. Application Support: Maintains application support processes, and checks that all requests for support are dealt with according to agreed More ❯

nGeneration is seeking an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers. Your friendly and helpful demeanor is crucial as you diagnose and resolve their IT issues or … escalate them to our field service engineers, keeping the customer updated throughout. Working on a 3 days on, 3 days off shift pattern with 12-hour shifts, you will be responsible for completing detailed and accurate records after each call and logging incidents or service requests received via … customer portals. nGeneration is one of the UK’s leading independent IT suppliers to the Hospitality, Retail, and Leisure industries, specializing in bespoke IT service solutions. Our services range from consultancy to outlet support and maintenance for IT solutions both at the outlet and centrally. Where will you be More ❯

We are looking for a Service Delivery & Support Analyst to provide technical support to the business based in our Birmingham Office. There will be a big focus on AV support; however, the role will require you to provide other technical assistance where needed. This is a multifaceted role … of IT incidents and requests from initial logging through to resolution, in line with all internal processes and targets. Provide a meet and greet service, as required, to assist all VIP meetings and for clients who require a technician to help connect audio and video conferencing calls - both virtually … resolution. Equipment/meeting room set ups as needed and provide event support/equipment coordination where required. Providing an excellent level of customer service whilst acting as a single point of contact for end users with technical faults and IT queries. Escalation of issues to an appropriate level More ❯

nGeneration are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues … or escalate them to our field service engineers, keeping the customer updated every step of the way. Working on a 8:00am to 5:30pm, Monday to Friday shift pattern, you’ll be responsible for completing detailed and accurate records after every call and logging any incidents or service … customer portals. nGeneration are one of the UK’s leading independent IT suppliers to the Hospitality, Retail and Leisure industries, specialising in bespoke IT service solutions. Our services range from Consultancy through to Outlet Support and Maintenance for IT Solutions both at the outlet and centrally. Where you will More ❯

looking at ways to constantly improve the way in which we manage our queues and the tickets to ensure that we deliver a quality service, meaning undertaking the role of queue management on scheduled days. Whilst supporting users is the key requirement, we at Voyage Care want to ensure … the key factors of their jobs and daily tasks. Our goal is to provide the best support experience possible, so excellent communication and customer service skills are crucial. Key Responsibilities Answer IT support phone calls, messages, and tickets, responding to requesters in a timely manner, providing technical support in … SLA’s and KPI’s. Escalate and redirect incidents in a timely manner, in line with SLA’s and KPI’s. Provide excellent customer service to all support requesters, communicating clearly, tailoring technical explanations into information which the requester can understand and follow. Ensure that every incident you work More ❯

Company Overview Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne’s national … in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. Role Overview As a competent Service Desk Analyst you will be able to provide IT consultancy services to the full range of FluidOne Chorley clients. You will effectively support … to SLA’s Prioritising and managing multiple open tickets Establishing good working relationships with clients You Will Also Take details of any problem or service requirement from clients even if they fall outside of your remit – then escalate these appropriately to the relevant team Take ownership of tickets as More ❯

first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra.Log, track, and resolve incidents/service requests per ITIL best practices.Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).Manage devices using Microsoft Intune.Maintain documentation of incidents and solutions.Deliver … high-quality customer service and training. Preferred Skills and Experience: Minimum 2 years in IT support/service desk role.Technical 1st/2nd line support experience, virtual and deskside.Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune.Strong problem-solving, communication, and customer service More ❯

Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: Senior ServiceDesk Analyst – London Reporting to: Head of IT Operations Hours: 33.75 Direct Reports: None Location: London About the company A P&I Insurance company, with … based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose: The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation … services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of More ❯

Join to apply for the Business Technical Services Analyst role at ChaMan 3 days ago Be among the first 25 applicants Join to apply for the Business Technical Services Analyst role at ChaMan Get AI-powered advice on this job and more exclusive features. Summary Of This Role …/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and …/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and More ❯

based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose: The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation … services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of … a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests, resolutions, and system configurations. Person Specification: Deep understanding of IT support processes More ❯