3 of 3 Service Analyst Jobs in York

IT Service Desk Engineer Location: Fully RemoteSalary: £25-£28k – 18:00-02:00am shiftType: Permanent/Fulltime Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. • Providing colleagues with the tools they … need to do their job• Prompt identification, understanding and resolution of issues• Pro-actively working towards issue prevention• Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction.You will be part of a proud, innovative community where ideas are … via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders• Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets• Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for More ❯

their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global … environment and client specific documentation while providing to more senior levels for review. Performs routine release management (typically limited in complexity due to Schemes supported and concurrent projects) between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn't negatively impact client operations. Executes … simple to medium complex project/development work plans and revises them as appropriate to meet changing needs and requirements. Acts as 24x7 first line Service Desk support, performs severity assessment and assigns severity level, and monitors adherence to Service Desk SLAs (Service Level Agreements). What Are We Looking For in This Role? Minimum Qualifications Bachelor More ❯

Service Desk Analyst - 1st Line page is loaded Service Desk Analyst - 1st Line Apply locations UK, York time type Full time posted on Posted 3 Days Ago job requisition id R0017637 Job Type: Permanent Build a brilliant future with Hiscox Position: IT Service Desk Analyst – 1 st Line Reporting to: IT Service Desk … Shift Lead Location: York Type: Permanent Hours: 35 hours, - 6pm - 2am These are Service Desk Analyst vacancies to support our UK, USA and Hiscox Europe business areas. This shift is to cover 6pm - 2am. What does our IT Service Desk do? You will be part of the front line IT Service Desk team providing support to … across the UK, Europe, Bermuda and North America. You will work in a proactive and co-operative manner to ensure that the responsiveness, effectiveness and quality of the IT Service Desk is as good as it can be . This role is located at our York or Colchester office, however travel to other office locations (UK or international) may More ❯