2 of 2 Service Analyst Jobs in North Yorkshire

Job Title: IT Service Analyst - Second Line Support Location: Hybrid - Harrogate (main office), with regular travel to Leeds and Burnley Salary: Up to £30,000 + training & development Why Apply? Looking for a fast-paced, hands-on IT support role where no two days are the same? This permanent opportunity with a market leading organisation, who are highly … opportunities, and the chance to play a key role across the Yorkshire/Lancashire area. Ideal for someone proactive, reliable, and ready to take ownership of their work. IT Service Analyst Responsibilities Provide second-line IT support across multiple UK sites (Harrogate, Leeds, Burnley) Build, configure, and troubleshoot laptops and desktops Deliver desk-side support and respond to … technical incidents and service requests Support users with Microsoft 365, Windows 10/11, and standard software packages Collaborate with wider IT team to escalate and resolve complex issues Maintain documentation and support logs in line with ITIL standards Travel between sites as needed to support onsite users IT Service Analyst Requirements Proven second-line support experience More ❯

IT Service Desk Analyst Location: Harrogate Start Date: end of July IR35 Status: Inside IR35 - via Umbrella Pay Rate : £140p/d JOB SUMMARY Provide support to users of IT systems and services in the organisation, including receiving and resolving requests for support and providing where appropriate, some technical fault diagnosis, advice and guidance. Support the use of … users across the full life cycle of incidents and problems; close working with all teams within the IT function and throughout the wider organisation; ensuring a quality client-focused service is delivered to users; provide first line support to users of IT systems and services within the organisation DUTIES AND RESPONSIBILITIES OF THE POST Answer Service Desk telephone … calls promptly, recording all new incidents using the minimum data set, and updating existing incident records with any new information received. Categorise and prioritise incidents and service requests according to procedures and guidelines Provide first line support where able, resolving incidents at first point of contact, using remote support tools where applicable to achieve this. Assign unresolved Incidents to More ❯