2 of 2 Service Analyst Jobs in North Yorkshire

As an IT Service Desk Analyst Apprentice, you'll be the first point of contact for service users and customers seeking support, information, or access to IT services. You’ll provide first-line technical support across multiple channels - including phone, email, digital platforms, and self-service tools. Role Act as the first point of contact for … all incoming IT support requests via phone and email Log, track, and manage tickets using our service management platform Ensure timely resolution of issues in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) Monitor business-critical systems and automated processes, taking proactive action when needed Set up, image, and support laptops, desktops, mobile devices, and … Directory Liaise with third-party suppliers to escalate and monitor support calls Collaborate with IT Projects, Development, and Business Change teams Deliver first-time fixes for common incidents and service requests Process hardware/software orders and raise Purchase Orders Attend weekly online seminars, working towards a Level 3 ICT Apprenticeship Training Information Communications Technician Level 3. Attend weekly More ❯

prioritise tasks effectively. Personality counts, the team values people who bring energy, character, and a positive attitude to the workplace. This role could suit: ** Someone with IT helpdesk or service desk experience looking to broaden their skills. ** An IT or Computing graduate who is motivated to launch a career in technical support and wants hands on experience with both … is £24,000-£27,000, and you'll benefit from structured training and development opportunities to grow your career. Additional benefits include: ** 25 days holiday, rising to 30 with service, plus bank holidays. ** Health, life assurance, and pension. ** Regular salary reviews and clear progression opportunities. ** A sociable culture with quarterly events, table tennis, pool in the office, and team More ❯