4 Service Continuity Management Jobs

This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool … as part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and … support the Software Licence Manager to ensure that all of Thames Waters software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset more »

This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset management service for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool … as part of creating our own in-house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and … support the Software Licence Manager to ensure that all of Thames Water’s software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software more »

managers and be an escalation point for less experienced team members Provide mentoring, training and guidance about troubleshooting and diagnosis to all other field service technicians Extensive Networking knowledge, Server, Switches, LAN/WAN etc. Participation/taking lead during outages P1/P2 for the respective locations supporting … test) Providing general IT 2nd/3th line support to the location If needed Installation and configuration of system components and server software Configuration management tasks & procedures Advise supporting towers in areas such as capacity management, contingency planning, IT service continuity management, automation of repetitive … for use of upstream support teams Participation in coordination and project meetings Analyzes moderately complex to complex problems and takes corrective action at the service area level Participate in all compatibility testing prior to rollout of any new software/technology This Professional should have a well-rounded knowledge more »

Job summary The IM&T Service Desk acts as the first point of contact between IM&T technical teams and the Trust user base. The primary purpose of this post is to receive, record and triage reported incidents and requests via telephone, email or other means. The Service Desk is also an interface for other IT activities such as Change, Problem, Service Level and IT Service Continuity Management. Main duties of the job The IM&T Support Analyst provides the initial assessment of all incidents or requests, making or coordinating the first attempts at … resolution. Whilst being technically competent the Support Analyst must equally have a strong customer service focus, with the ability to work professionally in a call centre environment, remaining calm and professional with difficult and/or technically inexperienced customers. About us London Ambulance Service NHS Trust is the more »