2 of 2 Service Delivery Coordinator Jobs in England

us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions. As a Service Delivery Coordinator, you're integral in ensuring an outstanding service delivery for our Clients. Working closely with operational teams you … You achieve this by being the communication link between your operational team and the Client. You work with urgency and clarity, using your customer service expertise to support moving the screening forward and encourage efficient workflow. Accountabilities Always deliver outstanding customer service to Clients. Working collaboratively and communicating … effectively with Operational teams and Clients to ensure service delivery expectations are met. Processing all tickets/queries in line with agreed Service Level Agreements. Ensuring compliance with the company's Data Protection, Information Security, Health & Safety, Dignity at Work and IT Acceptable Use policies and associated More ❯

a requiremement to attend our York office once per month. UK basd applicants only please. AIM OF THE ROLE Under the guidance of the Service Delivery and Improvement manager the Service Co-ordinator (SDC) will oversee the relationship and service provision of a portfolio of customers … who don't have a Service Delivery Manager allocated to them. Key to the role will be proactive engagement with customers to ensure that their service is meeting expectations, evidencing SLA achievement, and addressing any service shortfalls that may arise. In addition, as part of the … wider team the role will play a key part in recording, tracking, and coordinating continuous service improvement initiatives across the wider Redcentric business. KEY RESPONSIBILITIES Responsibilities in this role may include but are not restricted to the following: Ensuring contracted levels of service provision to a portfolio of More ❯