1 Service Delivery Management Jobs in Scotland

days off Shift Pattern. Full time. £35k + Overtime + 15% Bonus, The NOC Shift Teams are fully ITIL aligned working alongside the Service Desk 1st, 2nd & 3rd Line Network Support Teams, Senior Engineers and the Service Delivery Management Team. The ideal candidate will need to … be able to provide the highest levels of support to the team delivering mission-critical services as well as excellent customer service to a variety of Local Government and Public Sector clients. The shift team have responsibility for being the first point of contact for our customers when they … resolutions within a 95% SLA. Key Responsibilities: Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and call handling, problem management etc Process leadership to support 24/7 shift team Support escalations of major incidents requiring senior management support Manage relationship and processes more »