17 of 17 Service Delivery Manager Jobs in Berkshire

Role overview The IT Service Delivery Manager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key … ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting as a point of escalation, ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop service excellent by regularly attending internal and external service review meetings. Document meeting minutes and oversee or assign More ❯

HIRING UPDATE 📢❗ Greetings from Mastek!!! We are actively hiring for Oracle Service Delivery Manager About the job 👇 Job Type: Permanent Start Date: ASAP Hybrid working model Role: Oracle Service Delivery Manager The Service Delivery Manager will be responsible for managing multiple Enterprise Cloud SaaS applications, complex integrations, and reporting solutions. Understanding … of Enterprise Cloud SaaS solutions like Oracle Cloud ERP, HCM, Supply Chain, CRM will be required to manage cloud service SLAs. Candidate should have prior experience working with Enterprise Application Vendors like Oracle and Salesforce. Good understanding of vendor eco-system for support, enhancement and cloud upgrades is required to be successful. The Service Delivery Manager … Candidate should have demonstrated experience in guiding teams towards continuous improvement of Enterprise Applications like Oracle ERP/HCM/SCM, reporting, planning, and budgeting. Key Responsibilities: Assure the delivery of high quality application support and maintenance services to Mastek’s customers by: Taking personal accountability for service management and demonstrating clear leadership and strategic direction to the More ❯

HIRING UPDATE 📢❗ Greetings from Mastek!!! We are actively hiring for Oracle Service Delivery Manager About the job 👇 Job Type: Permanent Start Date: ASAP Hybrid working model Role: Oracle Service Delivery Manager The Service Delivery Manager will be responsible for managing multiple Enterprise Cloud SaaS applications, complex integrations, and reporting solutions. Understanding … of Enterprise Cloud SaaS solutions like Oracle Cloud ERP, HCM, Supply Chain, CRM will be required to manage cloud service SLAs. Candidate should have prior experience working with Enterprise Application Vendors like Oracle and Salesforce. Good understanding of vendor eco-system for support, enhancement and cloud upgrades is required to be successful. The Service Delivery Manager … Candidate should have demonstrated experience in guiding teams towards continuous improvement of Enterprise Applications like Oracle ERP/HCM/SCM, reporting, planning, and budgeting. Key Responsibilities: Assure the delivery of high quality application support and maintenance services to Mastek’s customers by: Taking personal accountability for service management and demonstrating clear leadership and strategic direction to the More ❯

projects across the UK. Join our dynamic team and be part of a greener future! Job Summary : This role will be responsible for all IT operational aspects, overseeing the delivery of high-quality services to clients or internal departments. This role ensures that service level agreements (SLAs) are met, customer satisfaction is maintained, and continuous improvement is pursued … across service operations. The Service Delivery Manager will report directly to the Head of IT. This role will require you to be onsite at our London office 2-3 days per week, so being London-based or commutable is key. Key Responsibilities: Lead Service Excellence : Oversee the end-to-end delivery of IT services … ensuring alignment with SLAs and OLAs while consistently exceeding client expectations. Performance & Demand Management : Own service delivery performance, proactively manage customer expectations, and anticipate future service needs. Incident Leadership : Take charge of critical incidents, coordinate resolution efforts, and facilitate transparent communication across stakeholders, including post-incident reviews. Continuous Improvement : Analyse internal and third-party processes to identify More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless IT service delivery and user satisfaction at the highest level. You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with the wider UK IT Operations Team … and support meeting rooms, ensuring AV equipment, conferencing tools, and connectivity are fully operational. Provide hands-on support for critical business applications and ensure rapid resolution of incidents and service requests. Act as the liaison between VIP users and the wider IT Operations Team, escalating and coordinating support as needed. Maintain detailed documentation of user setups, preferences, and support More ❯

Social network you want to login/join with: We are recruiting for a Service Delivery Project Manager for Paragon DCX. At DCX, we craft digital experiences that drive results. We are an award-winning digital consultancy helping ambitious brands harness the power of data, technology, and compelling design to connect better with their customers and create … real business impact. As we continue to expand our service-led partnerships, we’re looking for a Service Delivery Manager to join our Growth team. You’ll play a central role in ensuring the consistent delivery of high-impact support and optimisation programmes across a dynamic portfolio of client accounts. What you’ll be doing … As a Service Delivery Manager, you'll oversee the day-to-day operations of multi-streamed delivery across ongoing support, BAU maintenance, and continuous optimisation initiatives. From incident triage to sprint planning, release management to roadmap evolution, you’ll be the heartbeat of delivery—ensuring every touchpoint exceeds expectations. Working across globally distributed hybrid teams More ❯

Social network you want to login/join with: Technical Service Delivery Manager - AWS, slough col-narrow-left Client: Amber Labs Location: slough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 5 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Technical Service Delivery Manager - AWS The … learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. Role Summary: We are seeking an experienced Technical Service Delivery Manager with … strong knowledge of AWS Cloud to manage the successful delivery of IT services, ensuring customer satisfaction, operational excellence, and continuous improvement. You will work closely with cross-functional teams including infrastructure, cloud operations, DevOps, and third-party vendors. Key Responsibilities: Own and manage end-to-end service delivery for AWS-based and hybrid cloud solutions. Ensure SLAs More ❯

Radius is seeking an experienced Service Delivery Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP. This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of … of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre. To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to … deliver against agreed KPI and RFS objectives. Project Management: Identifies and manages resources needed for the planning, development and delivery of specified services, primarily rack and cage installations, secondarily providing support to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels More ❯

Join to apply for the Service Delivery Manager role at The Royal Berkshire Join to apply for the Service Delivery Manager role at The Royal Berkshire Get AI-powered advice on this job and more exclusive features. The Service Delivery Manager is a key member of the Digital Data & Technology (DDaT … team, adding value for our patients through improving and developing digital services across the Trust and wider health and care system. Ensure the service delivery team are an effective component of the Trust’s Digital Data & Technology (DDaT) target operating model, working alongside others, delivering continuous overall improvement. Take a leading role in how key aspects of DDaT … operates, supporting the organisation (and the ICS), and enabling innovation and supporting delivery of local, regional and national strategy. Use expert skills in communications work with external agencies including BOB/ICS/NHSE to align the Trust with ICS and National initiatives and maximise opportunities. The postholder will gain the support of the DCDIO/CDIO and others More ❯

both restaurant operations and our expanding digital and customer experience capabilities. We are passionate about our restaurants and our guest experience. Technology plays a key role in delivering great service to our guests and empowering our teams. Role Overview You will have a passion for technology and the role it plays in delivering world-class experiences for both our … people and our guests. We're looking for an experienced Service Delivery Manager to take ownership of the consistent, high-quality delivery of IT services across our estate, with a particular focus on the operational performance of both our key Managed Service Provider (MSP) and non-MSP suppliers — including our front of house and back … of house technology vendors. Working closely with our Product Owners, Technical Managers, Commercial Manager, and external partners, you will ensure that services are reliable, secure, and aligned with business needs and contractual obligations. You’ll proactively engage with stakeholders across our restaurants, and head office to understand pain points and opportunities — using that insight to shape service improvements More ❯

Service Delivery Manager - 8 month contract/Day rate negotiable/Remote working We have an exciting opportunity for a Service Delivery Manager Lead to join us on an 8 month contract with remote working and occasional visits to our Dublin and Reading offices. Key Responsibilities: Responsible for the management of the infrastructure environment … including server OS, hypervisors, cloud environments and enterprise applications. Responsible for service delivery, including management and oversight of key data centre initiatives and management activities, development and monitoring of Key Performance Indicators (KPI) to measure performance data, SLA attainment and promised and expected service delivery. Partner with 3rd party data centre providers to deliver stable operations. Manage … all data centre related activity. Support strategic DR programs through BCP planning and testing. Support on-prem and cloud based virtual desktop environments. Provides strategic and technical direction to service and project teams. Ensures all infrastructure solutions are aligned to overall Infrastructure strategy. Evangelise best practice, be a passionate technologist, and represent Infrastructure Operations within our future Enterprise Architecture More ❯

Service Delivery Manager - Leading Cyber & Network Security Consultancy 📍 Berkshire Hybrid | £50,000 + Benefits 🛡️ Leading Cyber & Network Security Consultancy We’re hiring a Service Delivery Manager to join a high-growth, specialist consultancy delivering world-class cyber and network security solutions to enterprise clients across the UK. This is a customer-facing role where … you’ll own the end-to-end service experience , ensuring SLAs are hit, service reviews are delivered, and customers receive exceptional value. You'll collaborate closely with internal technical teams and play a key part in Service Transition , Incident/Change/Problem Management , and ongoing service improvement . If you thrive in fast-paced environments … love building relationships, and are passionate about delivering top-tier service in a technically complex space—this could be your next move. ✅ Minimum 3 years SDM experience ✅ Knowledge of ITIL processes and cyber/networking concepts (SIEM, EDR, XDR) ✅ Strong communication & stakeholder management skills ✅ Full UK driving licence – some client site travel required 💡 Why join? Be part of a More ❯

Service Delivery Manager - Leading Cyber & Network Security Consultancy 📍 Berkshire Hybrid | £50,000 + Benefits 🛡️ Leading Cyber & Network Security Consultancy We’re hiring a Service Delivery Manager to join a high-growth, specialist consultancy delivering world-class cyber and network security solutions to enterprise clients across the UK. This is a customer-facing role where … you’ll own the end-to-end service experience , ensuring SLAs are hit, service reviews are delivered, and customers receive exceptional value. You'll collaborate closely with internal technical teams and play a key part in Service Transition , Incident/Change/Problem Management , and ongoing service improvement . If you thrive in fast-paced environments … love building relationships, and are passionate about delivering top-tier service in a technically complex space—this could be your next move. ✅ Minimum 3 years SDM experience ✅ Knowledge of ITIL processes and cyber/networking concepts (SIEM, EDR, XDR) ✅ Strong communication & stakeholder management skills ✅ Full UK driving licence – some client site travel required 💡 Why join? Be part of a More ❯

The Service Delivery Manager is a key member of the Digital Data & Technology (DDaT) team, adding value for our patients through improving and developing digital services across the Trust and wider health and care system. Ensure the service delivery team is an effective component of the Trust’s Digital Data & Technology (DDaT) target operating model … working alongside others to deliver continuous improvement. Take a leading role in key aspects of DDaT operations, supporting the organisation (and the ICS), enabling innovation, and supporting the delivery of local, regional, and national strategies. Utilise expert communication skills to work with external agencies including BOB/ICS/NHSE, aligning the Trust with ICS and National initiatives and … Trust’s overall vision. Provide leadership for direct reports and other team members across DDaT services. Ensure services are supported with consistent, professional, and value-adding expertise from the Service Delivery and Transitions Manager, Service Manager, and their teams. Foster a culture of ‘customer service’ within the service delivery team, responding effectively More ❯

Contract, 6 months, Immediate start. £100 per hour. Inside IR35. Project Manager Programmer Manager, Service Delivery Manager, Big Data. 📍 Location: London We are recruiting for a PM to join on a contract basis. What You’ll Be Doing: Own and manage operational relationships with key clients Lead service delivery across complex, technical projects … Drive service reviews, reporting, and continuous improvement Track infrastructure performance and identify upsell opportunities Create and execute relationship roadmaps Be the voice of the customer internally and externally ✅ What We’re Looking For: 5+ years in a Service Delivery or similar client-facing role Experience in Data Warehousing, BI, or Cloud technologies Strong communication and stakeholder management … multiple priorities Bonus: Background in technical advisory roles (e.g., TAM, Solutions Architect) Working as part of Professional Services, you’ll be the trusted advisor to clients—owning relationships, leading service reviews, and ensuring seamless delivery across the implementation lifecycle. You’ll collaborate with senior stakeholders and cross-functional teams to help customers scale their data solutions and unlock More ❯

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Title: ICT Service Delivery Manager Business Sector: Data Centre Solutions, Critical Environment Location: Slough COMPANY PROFILE CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet … the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries. Purpose of the Job The DCS Service Delivery Manager is responsible for controlling and implementing a Cabling Service on … a minor project scale. The IT Services Delivery Manager is responsible for liaising with the MS business unit coordinator to ensure delivery of the project within the timescales and budgets are closely monitored. It is the DCS Services Delivery Manager's responsibility to liaise closely with their customer and promote a positive image of the More ❯

Social network you want to login/join with: Service Delivery Project Manager, Slough Client: Coforge Location: Slough, United Kingdom Job Category: Other - EU work permit required: Yes Job Views: 5 Posted: 31.05.2025 Expiry Date: 15.07.2025 Job Description: Role - Service Delivery Project Manager Work location - London, UK Job Type - Full Time Job Spec: Work More ❯