1 of 1 Service Delivery Manager Jobs in Birkenhead

Social network you want to login/join with: Information Technology Service Delivery Manager, Birkenhead Client: KnoWho Location: Birkenhead Job Category: Other EU work permit required: Yes Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 Job Description: Service Delivery Manager Location: Liverpool (hybrid) Salary: Up to £60k Our award-winning client is seeking an … experienced Service Delivery Manager to join their forward-thinking business. This role is ideal for an ambitious and enthusiastic individual who can help advance the company. The position carries significant responsibility and a broad remit. Key responsibilities include: Leading and mentoring Support and Project/Pre-Sales staff, ensuring accountability for service delivery standards and … adherence to processes Improving service delivery systems to increase efficiency and reduce costs, while maintaining or enhancing client satisfaction Managing Incident, Request, Change, and Escalation processes with high performance and accurate reporting Communicating with clients, managing expectations, and resolving escalated issues to ensure client satisfaction Maintaining team motivation and engagement to support low staff turnover Experience in an More ❯