ServiceDeliveryManager Location: Belfast Alchemy Recruitment is proud to be partnering with a leading provider of cutting-edge software and consultancy services, in their search for an experienced ServiceDeliveryManager to join their dynamic and growing team. About the Client Thet are a forward-thinking technology and consultancy company, specialising in delivering … for their client-focused approach and technical excellence, Pentagon Solutions empowers organisations to digitally transform their processes through a mix of software, consultancy, and training. The Role As a ServiceDeliveryManager , you’ll play a pivotal role in ensuring the smooth and efficient delivery of IT and software services to Pentagon Solutions' clients. You will … lead a team of 6 service professionals and oversee the daily operations of the servicedelivery function. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-centric environment and wants to be part of a company driving digital innovation. Key Responsibilities: Manage and mentor a team of 6 servicedeliveryMore ❯
Summary Job Reference: VR250725 Job Title: ServiceDeliveryManager Salary/Benefits: 62,637 pa plus NILGOSC pension (19% employer contribution) plus 28 days annual leave and 12 public holidays plus private health insurance plus learning/development and much more. Location: Belfast City Centre, hybrid (3 days WFH pw) Client : Co-Ownership Contract : Permanent, full-time … hours pw, typically Mon-Fri/9-5) VANRATH Overview Co-Ownership are looking for a ServiceDeliveryManager to join their team! We met with them, so if you apply, do reach out for a chat to discuss in more detail. We must highlight that this is a fantastic opportunity, lots of good benefits, they're … city centre, so we'll be delighted for whoever lands the role. Job summary We are currently undertaking a strategic review of our IT services and are seeking a ServiceDeliveryManager to join our growing team. This newly created role will play a key part in shaping and overseeing the delivery of IT services across More ❯
Summary Job Reference: VR250725 Job Title: ICT ServiceDeliveryManager Salary/Benefits: 62,637 pa plus NILGOSC pension (19% employer contribution) plus 28 days annual leave and 12 public holidays plus private health insurance plus learning/development and much more. Location: Belfast City Centre, hybrid (3 days WFH pw) Client : Co-Ownership Contract : Permanent, full … time (37 hours pw, typically Mon-Fri/9-5) VANRATH Overview Co-Ownership are looking for an ICT ServiceDeliveryManager to join their team! We met with them, so if you apply, do reach out for a chat to discuss in more detail. We must highlight that this is a fantastic opportunity, lots of good … city centre, so we'll be delighted for whoever lands the role. Job summary We are currently undertaking a strategic review of our IT services and are seeking a ServiceDeliveryManager to join our growing team. This newly created role will play a key part in shaping and overseeing the delivery of IT services across More ❯
These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a ServiceDeliveryManager (SDM), you will be a trusted advisor to our clients, responsible for the successful delivery of Operate engagements. You will act as the bridge … between the client and our operational delivery teams, ensuring seamless service and exceeding client expectations. Connect to your skills and professional experience Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as a strategic partner and advisor. Service Design: Lead the design and development of new services, ensuring alignment with business needs … and client requirements. Service Transition: Oversee the smooth and efficient transition of services from design to live operation, minimising disruption and ensuring adherence to agreed service levels. ServiceDelivery Excellence: Oversee the end-to-end delivery of Operate engagements, ensuring adherence to service level agreements (SLAs) and contractual obligations. Incident, Problem, and Change Management More ❯
Belfast, County Antrim, Northern Ireland, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
Location: Greater Belfast | Hybrid Working Salary: Competitive | Benefits | Career Progression We're hiring a ServiceDeliveryManager for a leading NI organisation that's investing in digital transformation. This is a newly created, strategic position offering leadership, technical input, and a genuine opportunity to shape the future of IT operations. Why Apply? Lead IT Service Desk … and supplier delivery operations Stay hands-on with tech: Office 365, Active Directory, patching Manage the shift to Infrastructure as a Service (IaaS) Drive ICT security culture aligned to ISO 27001 Mentor a small, high-performing internal support team Contribute to strategy, compliance, and governance Report to the Head of ICT and deputise as needed You'll Bring … Experience as an IT Manager, ServiceDelivery Lead, or Infrastructure Manager A track record of supplier/vendor management and SLA/KPI oversight Broad infrastructure knowledge (Office 365, AD, patching, hybrid environments) Security awareness and ISO-aligned best practice implementation IT Manager Belfast | ServiceDeliveryManager NI | Infrastructure Manager Jobs More ❯
Now Hiring: ServiceDeliveryManager Location: Belfast, Hybrid Full-Time Permanent Our Public Sector client is undergoing an exciting period of IT transformation and is seeking a talented ServiceDeliveryManager to join their growing team. This is a newly created and strategically important role that will be central to shaping how IT services … with the Head of ICT and lead a small in-house technical support team, while also managing key third-party suppliers. You'll play a vital role in maintaining service excellence, driving performance through SLAs and KPIs, strengthening IT governance, and helping to deliver secure, future-ready technology solutions. Key Responsibilities Include: Overseeing day-to-day IT service operations and the service desk Managing supplier performance, contracts, and relationships Leading internal ICT support staff with a focus on mentoring and development Supporting infrastructure improvement projects and service transitions Championing IT security, compliance, and continuous improvement Essential Criteria: Experience in a similar IT servicedelivery role with management experience ITIL Foundation certification (or above More ❯
Now Hiring: ServiceDeliveryManager Location: Belfast, Hybrid Full-Time Permanent Our Public Sector client is undergoing an exciting period of IT transformation and is seeking a talented ServiceDeliveryManager to join their growing team. This is a newly created and strategically important role that will be central to shaping how IT services … with the Head of ICT and lead a small in-house technical support team, while also managing key third-party suppliers. You'll play a vital role in maintaining service excellence, driving performance through SLAs and KPIs, strengthening IT governance, and helping to deliver secure, future-ready technology solutions. Key Responsibilities Include: Overseeing day-to-day IT service operations and the service desk Managing supplier performance, contracts, and relationships Leading internal ICT support staff with a focus on mentoring and development Supporting infrastructure improvement projects and service transitions Championing IT security, compliance, and continuous improvement Essential Criteria: Experience in a similar IT servicedelivery role with management experience ITIL Foundation certification (or above More ❯
Summary Job Reference: VR170725 Job Title: IT ServiceDeliveryManager Salary: 60-65k pa Location: Belfast, hybrid Client : Public sector organisation Contract : Permanent, full-time (37.5 hours pw, typically Mon-Fri/9-5) Overview VANRATH now stands as the first-tier supplier to a range of Top 100 Northern Ireland organisations, SMEs, Public Sector organisations … Health and Social Care Trusts and NFP Organisations. One of our public sector clients is looking for an IT ServiceDelivery Managerto assist the Head of ICT in looking after the ICT Team that consists of IT Support, Software Engineers and Web Developers. It's a small organisation and a small team, so you'll also need to … get hands on with the service desk. The organisation is looking to outsource most of their Infrastructure, so you'll play a key role in mapping this out, and managing suppliers, SLAs, contract management, and vendor negotiation. This is a fantastic organisation to work for, great offices and a very friendly team, with plenty of public sector benefits including More ❯
health and well-being programme and offer support for personal and professional development. ITIL Foundation Certificate or higher. 5 years experience in the last 7 working in an IT ServiceDelivery role. Experience working with Windows Server environments to include Active directory, Group policy, DNS, DHCP, TCP/IP. Experience of managing a team including planning, prioritising and More ❯