2 of 2 Service Delivery Manager Jobs in the North West

Join us as a Service Delivery Manager and lead our mission to provide exceptional 24/7 support across all channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices … customer feedback to enhance our services. Your leadership will be pivotal in shaping a responsive, efficient, and customer-centric support environment. Responsibilities: Ensure our Service Desk delivers 24/7 support, keeps P1 incidents under control, and meets SLAs. Lead and support the team, helping them grow, perform well ...

contact the recruiter directly. About the job Job summary This role will work with in the within the Digital and Data Directorate within the Delivery and Service Management Team. The Tech Services Lead Delivery Manager is a senior technology role, responsible for ensuring that changes … improve services in the DVSA. You will lead multi-disciplinary and matrix managed teams across Tech Services. You will build and continuously improve the delivery profession within Tech Services. In addition, you will lead and direct your team by establishing a profession enabling them to deliver their projects Joining ...