1 to 25 of 26 Service Delivery Manager Jobs in the North West

too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Service Delivery Manager within the Digital Workspace pillar who will be responsible for ensuring the effective delivery of IT services across the Digital Workspace pillar, the wider … product owners, developers, architects, and business teams to deliver reliable, value-driven services—leveraging automation and Azure technologies to reduce risk and enhance performance. As part of the wider Service Management community of practice, you'll also help shape shared service processes, lead on SLA management, Operational change and reporting, and support ongoing service improvement across the … organisation skills Excellent leadership and communication skills, with the ability to influence and collaborate with technical and business stakeholders. Strong analytical skills, with a focus on identifying opportunities for service improvements and automation. A passion for driving business value through technology and service delivery excellence. Ability to manage multiple priorities and projects, ensuring the successful delivery More ❯

Service Delivery Manager Apply before 11:55 pm on Tuesday 24th June 2025 Location : Manchester Salary : £52,082 - £61,084 + benefits (including a Civil Service Pension with an employer contribution of 28.97%) Contract type : Fixed term We lead the Government's work on the future governance of football. At present, the Shadow Football Regulator comprises … that the Independent Football Regulator will be based in Greater Manchester, but an exact location has yet to be determined. Job Description Responsibilities include: Overseeing the successful live operational delivery of the Independent Football Regulators digital products and services. Managing service-related risks and escalations where required. Providing high quality support functions to a diverse stakeholder network, including … 1st line support for service inquiries and escalations. Supplier relationship and contract management, ensuring that a high quality of service is provided by all suppliers, in accordance with agreed KPIs and SLAs. Leading the change management and transition activities, associated with the delivery of the IFRs digital products and services into live operation. Supporting internal and external More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services … with product owners, developers, architects, and business teams to deliver reliable, value-driven services—using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯

Service Delivery Manager - Engineering Services Service Delivery Manager - Engineering Services Direct message the job poster from Thales THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed … times annual salary 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit … structures for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and More ❯

THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which includes; Annual Bonus Matched …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures … for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when More ❯

THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which includes; Annual Bonus Matched …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures … for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when More ❯

Service Delivery Manager - Engineering Services Thales Stockport, England, United Kingdom Service Delivery Manager - Engineering Services Thales Stockport, England, United Kingdom Location: Cheadle, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions … your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures More ❯

covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband/Leased Lines, Network Security, PCI Consultancy, and structured cabling. Job Summary The Service Delivery Manager acts as point of contact for key customers, engaging with customers to ensure that SLA’s are met, they will be responsible for overseeing change … management, coordinating CAB meetings, and ensuring ITIL principles are followed to ensure seamless service transactions. They monitor performance track KPI’s and provide detailed reports on SLA adherence, service quality and IT Strategy alignment. Key Accountabilities Client Relationship & Engagement Maintain strong relationships with clients, ensuring service expectations are met and addressing any concerns promptly. Maintain regular touchpoints … with SLT within key customers. Conduct site visits as needed to strengthen client relationships. Service Quality & Improvement Oversee service quality, ensuring alignment with established standards and high customer satisfaction. Own the CSAT policy and reporting to measure and improve client satisfaction. Ensure all service delivery aligns with ITIL principles. Identify opportunities for process enhancements, efficiency gains More ❯

Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our … Consulting, implementation, and support services 3200+strong, €347m/£302m revenue business ERP Partner of the Year & 10 years as GPTW to work in Ireland & UK Job Description Oracle Cloud Service Delivery Manager YOU MUST BE SC CLEARED OR ELIGIBLE FOR SC CLEARANCE. TO BE ELIGIBLE, YOU MUST HAVE LIVED IN THE UK FOR THE LAST 3 YEARS. … Finance, Supply Chain and HR solutions that underpin digital transformation for our customers businesses? Here at Version 1, we are currently in the market for an experienced Oracle Cloud Service Delivery Manager to join our growing Enterprise Applications Practice. You will be a customer champion and voice in Version 1. In addition, you will ensure customer satisfaction More ❯

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters … a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service More ❯

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters … a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service More ❯

Service Delivery Manager | Up to £50k | Hybrid (Northwich) We're hiring an experienced Service Delivery Manager to lead internal IT operations and drive continuous improvement across systems and outsourced tech services. This role is key to ensuring internal infrastructure supports business efficiency, compliance, and growth. What you'll be doing: ✅ Oversee internal IT systems … and service performance ✅ Manage outsourced vendors and contracts ✅ Lead SLAs, KPIs, and incident/change processes ✅ Ensure compliance (ISO 27001, SOC 2) ✅ Own budgeting, procurement, and innovation initiatives ✅ Collaborate with senior stakeholders and exec team What we're looking for: 🔹 3+ years in internal IT service delivery 🔹 Strong vendor management & ITIL knowledge 🔹 Experience in cloud environments & compliance More ❯

IT Service Desk Manager Manchester based (hybrid) Contract role 2 months (short term) Essential Qualifications ITIL Practitioner V3/4 or ITIL Service Management; Essential Skills and Experience Demonstrable leadership skills evidenced by an ability to identify and adopt appropriate management and leadership strategies and styles to suit specific situations; Excellent customer service and negotiation skills … Effective communicator at all levels of an organisation using a variety of media;. Significant knowledge and experience of using the ITIL framework and standards to the delivery of IT infrastructure services; Experienced in establishing high performing teams and engaging staff in effective delivery of services; Building a scalable, technically adept IT Support team that is underpinned by … customer focussed culture; Drive adherence to ensure Service levels are achieved and exceeded, proved through robust and trusted reporting and continuous monitoring of all aspects of the Service Desk; Ensure all Service Levels, Critical Success Factors and KPIs are adhered to, monitored, and reported on; Developing an incident/problem management framework; Significant previous experience in ITIL More ❯

Join to apply for the Client Service Delivery Manager role at Seras UK Application Deadline: 31 March 2025 Department: Support Services Location: Widnes Description Seras is on the lookout for top talent to join our innovative and results-oriented team. Seras is the UK's number one supplier of biomass fuel! It has long-term contracts in … to our colleagues and customers. We take care, always focus on improving, owning it together, and stay connected. What is the job? We are seeking a dynamic and proactive Service Delivery (Fuel) Manager to oversee the contract management of waste wood biomass Fuel Supply Agreements for two biomass energy generation plants located in the Northwest of England. … Working Schedule: Monday to Friday, 40 hours per week. Key Responsibilities Contractor & Supply Chain Oversight: Monitor contractor performance against agreed service levels for waste biomass deliveries. Ensure contractors adhere to quality specifications, delivery schedules, and contractual obligations. Quality Assurance: Implement robust fuel quality monitoring processes. Conduct regular supplier visits for sampling, analysis, and feedback loops, ensuring compliance with More ❯

Salary Competitive Senior Service Manager with Smart DCC London or Manchester Competitive Salary plus benefits Role The DCC is seeking a passionate, highly skilled and solution-orientated Senior Service Manager for an exciting opportunity to work within a talented and dynamic team. This exciting senior role is for someone who thrives in a highly dynamic, technical … and challenging environment. Serve as the primary relationship owner for an assigned group of top tier service user accounts with responsibility for managing and strengthening customer relationships through proactive customer management. Ensure we drive maximum customer value from our services by developing and implementing service improvement reviews/plans that meet the demands of its Users and reflect … and deliver effective client presentations, including weekly and monthly account status, results, and plans to internal stakeholders. Regularly evaluate the quality of content being presented to customers. Identify new service improvement opportunities by partnering with wider DCC teams to aid in increasing customer satisfaction, advocacy, and driving down costs for both industry and end consumers. Drive a deep understanding More ❯

Role Title: Service Delivery Manager Duration: 6 Months Location: Manchester (Hybrid) Rate: £410 Per Day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role … purpose/summary Programme Manager Delivery and management of multiple programmes and serves as a mediator between their resources and executives. Typically, in charge of planning, implementing, and executing specific company goals or policies and involve monitoring associated budgets, allocating project resources and motivating and managing the programmes team members. Other duties include issuing progress reports and ensuring … responsible for the end to end management of the project therefore need to have significant experience in planning, finance forecasting, risk management and progress reporting. Lead end-to-end delivery of projects, ensuring scope, timelines, and budgets are met. Collaborate with cross-functional teams including development, QA, design, and business stakeholders. Define project scope, goals, and deliverables that support More ❯

Role Title: Service Delivery Manager Duration: 6 Months Location: Manchester (Hybrid) Rate: £410 Per Day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role … purpose/summary Programme Manager Delivery and management of multiple programmes and serves as a mediator between their resources and executives. Typically, in charge of planning, implementing, and executing specific company goals or policies and involve monitoring associated budgets, allocating project resources and motivating and managing the programmes team members. Other duties include issuing progress reports and ensuring … responsible for the end to end management of the project therefore need to have significant experience in planning, finance forecasting, risk management and progress reporting. Lead end-to-end delivery of projects, ensuring scope, timelines, and budgets are met. Collaborate with cross-functional teams including development, QA, design, and business stakeholders. Define project scope, goals, and deliverables that support More ❯

Service Delivery Manager Liverpool (hybrid) Up to £60k Our award-winning client is on the lookout for an experienced Service Delivery Manager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic Service Delivery Manager who can help take the business forward. The role has … and mentoring all Support and Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes Continuously improving service delivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience. Owning the Incident, Request, Change and Escalation processes, ensuring high levels of performance … accurate reporting Liaising with clients, managing expectations and handling escalated issues regarding all aspects of IT service delivery to ensure total client satisfaction Maintaining team motivation and engagement to support consistently low staff turnover. Experience in an MSP As part of the senior leadership team, this role will be reporting to and working closely with the Ops Director More ❯

Service Delivery Manager - Blackburn, Lancashire This leading Software Solutions provider based in Blackburn are looking for an experienced Service Delivery Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership role ideal for someone who combines technical expertise with a passion for team leadership and service excellence. Core responsibilities for this Service Delivery Manager role; As the Service Delivery Manager, youll play a critical role in ensuring high-quality, efficient support across all customer touchpoints. Lead and manage a team of software support analysts, first-line support, and third-party service partners Oversee day-to-day service desk operations, including ticket triage, resolution, and escalations Drive service excellence through continuous improvement of standards, processes, and SLAs Maintain and grow strong customer relationships, acting as an escalation point and trusted advisor Deliver regular performance reporting and service insights to senior stakeholders Identify out-of-scope work and ensure appropriate commercial handling and chargebacks Core experience More ❯

Social network you want to login/join with: Information Technology Service Delivery Manager, Birkenhead Client: KnoWho Location: Birkenhead Job Category: Other EU work permit required: Yes Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 Job Description: Service Delivery Manager Location: Liverpool (hybrid) Salary: Up to £60k Our award-winning client is seeking an … experienced Service Delivery Manager to join their forward-thinking business. This role is ideal for an ambitious and enthusiastic individual who can help advance the company. The position carries significant responsibility and a broad remit. Key responsibilities include: Leading and mentoring Support and Project/Pre-Sales staff, ensuring accountability for service delivery standards and … adherence to processes Improving service delivery systems to increase efficiency and reduce costs, while maintaining or enhancing client satisfaction Managing Incident, Request, Change, and Escalation processes with high performance and accurate reporting Communicating with clients, managing expectations, and resolving escalated issues to ensure client satisfaction Maintaining team motivation and engagement to support low staff turnover Experience in an More ❯

Social network you want to login/join with: Information Technology Service Delivery Manager, Warrington, Cheshire Client: KnoWho Location: Warrington, Cheshire Job Category: Other EU work permit required: Yes Job Views: 4 Posted: 31.05.2025 Expiry Date: 15.07.2025 Job Description: Position: Service Delivery Manager Location: Liverpool (hybrid) Salary: Up to £60k Our award-winning client … is seeking an experienced Service Delivery Manager to join their forward-thinking business. This role is ideal for an ambitious and enthusiastic professional capable of advancing the company's objectives. It involves significant responsibility and a broad scope of duties. Key Responsibilities include: Leading and mentoring Support and Project/Pre-Sales staff, ensuring accountability for service quality and adherence to processes. Improving service delivery systems for efficiency and cost reduction while maintaining or enhancing client satisfaction. Managing Incident, Request, Change, and Escalation processes with high performance and accurate reporting. Liaising with clients to manage expectations and resolve escalated issues, ensuring total client satisfaction. Maintaining team motivation and low staff turnover. Contributing to business More ❯

Social network you want to login/join with: Service Delivery Manager, Warrington, Cheshire Client: Accelero Location: Warrington, Cheshire Job Category: Other EU work permit required: Yes Job Views: 4 Posted: 16.06.2025 Expiry Date: 31.07.2025 Job Description: Service Delivery Manager | Up to £50k | Hybrid (Northwich) We're hiring an experienced Service Delivery Manager to lead internal IT operations and drive continuous improvement across systems and outsourced tech services. This role is key to ensuring internal infrastructure supports business efficiency, compliance, and growth. What you'll be doing: Oversee internal IT systems and service performance Manage outsourced vendors and contracts Lead SLAs, KPIs, and incident/change processes Ensure compliance … ISO 27001, SOC 2) Own budgeting, procurement, and innovation initiatives Collaborate with senior stakeholders and executive team What we're looking for: 3+ years in IT service delivery Strong vendor management & ITIL knowledge Experience in cloud environments & compliance frameworks Excellent communicator and problem solver #J-18808-Ljbffr More ❯

within the Public sector. As a trusted Managed Services Provider (MSP), they are the "go-to" partner for public sector clients. Due to ongoing growth, they are expanding their Service Management team and are looking to add a Lead Service Delivery Manager! If you are interested inthis opportunity, we encourage you to apply today! Responsibilities: Lead … accurate customer reporting. Build and maintain strong client relationships and ensuring SLAs are met Skills/Must have: Experience leading SDMs and managing complex client needs. Proven success in service delivery. Good broad technical knowledge Strong knowledge of ITIL Service Management, including Incident, Change, Problem, and Major Incident Management. Excellent client engagement skills, especially in IT services for More ❯

outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. Service Delivery Manager Chester £40,415- £42,542 per year 40 hours per week - Monday to Friday - 8:00am - 4:30pm We are looking for a Service Delivery Manager to join our Planned and Minor Works team based in Chester. As Service Delivery Manager you will cover different sites across the North Region, your daily activities will include coordinating a team of 10 Multi Trade Operatives to ensure productivity within the team who carry out Planned refurbishment projects including Kitchen replacements … replacement roofline. Background or experience in Joinery is crucial.You will be provided with a company van and will have opportunities to develop your career within Sanctuary. The role of Service Delivery Manager will include: Overseeing repairs and refurbishment projects, ensuring they are carried out to a high standard Inspecting works completed to ensure these represent value for More ❯