2 of 2 Service Delivery Jobs in Abingdon

Service Delivery Manager (6 Month Fixed Term Contract) Work Arrangement: Hybrid, Abingdon, England, United Kingdom Contract Type: Temporary (6 month fixed term contract) The Role As Service Delivery Manager, you'll be responsible for the end-to-end delivery of services for nominated customer accounts … ensuring service performance meets agreed SLAs and customer expectations. You will work closely with internal delivery teams, third-party suppliers and customer stakeholders to ensure services run smoothly, issues are resolved quickly, and opportunities for improvement are identified and delivered. You will also act as a senior escalation ...

application defects and applying workarounds. The application support role also includes deploying application updates, patches and hotfixes. Availability Management - oversee the hosting and platform service to ensure compliance with our availability and performance SLA commitments. This will include ensuring event logs, error logs and alerts are proactively monitored … responded to mitigate the risk of a service issue. In the event of a platform or hosting issue provide technical expertise and leadership to provide the fastest possible recovery of service. Continual Service Improvement – Ensure that the tools, products and skills associated with hosting and service delivery ...