19 of 19 Service Delivery Jobs in Oxfordshire

Summary of the role’s main purpose: The IT Service Delivery Manager will provide the direction and strategy for the related Service Management and Service Delivery functions within the department and have accountability for related policies and procedures. The role holder is accountable for ensuring … that IT delivers appropriate and consistent levels of service to the business from both the internal teams and its suppliers at the right cost. That technology services are stable, meeting availability targets and that there is a continuous improvement framework in place. Key Responsibilities: Accountable for all areas of … Technology service and the relationship with the end customer. Act as the ambassador for the ‘shift-left’ strategy driving support costs to the lowest price point whilst measuring and ensuring that repeat incidents are eliminated and that customers are experiencing excellent service. Accountable for the overall service delivery More ❯

Director of Customer Experience, you will lead Tunstall Response (our national Alarm Receiving Centre) and all customer experience teams and processes, ensuring exceptional customer service, proactive support, and operational excellence. As a key enabler of Tunstall's strategic transformation and the development of Independent Living as a Service (ILaaS), you will embed a customer-centric operating model that supports new service propositions, drives customer loyalty, and creates scalable, future-proof service capabilities. The Ideal candidate: To be successful in this role you will significant leadership experience within customer experience, service delivery or customer … operations roles, ideally within healthcare, telecare, technology-enabled care, or critical services. You will have a deep understanding of service design, customer success management, contact centre excellent and demonstrable success of leading customer transformation programmes. You will have a customer-first approach, but with strong commercial acumen, able to More ❯

resilient in our efforts to drive long-term, sustainable innovation to meet humanity's most enduring challenges. We are seeking a Head of IT Service with significant and demonstrable experience with building and leading an IT service team within a large enterprise organisation. Reporting into the IT Director … issues, problems and requests. You will own major incident management, problem management, and change management processes. You will be the driving force behind continual service improvement, ensuring all services are underpinned by robust ITIL practices and aligned to our strategic and operational goals. Key Responsibilities: Leadership and Team Management … support of the highest quality. Build a team to support the Institute's long term growth plans aligned with a high touch, quality-based service delivery. Promote a high-performance, service-focused culture within the team. Set clear objectives, provide coaching, and ensure continuous professional development and succession More ❯

be based onsite 5 days a week. The Role : * Contributing to the new Technology Strategy and defining the roadmap for business and technology transformation. * Delivery of the agreed Technology Roadmap on time and on budget, through a combination of internal and supplier resources. * Accountability for the BAU and Transformation … maintenance of all existing IT systems- ensuring systems are safe, secure, updated and available. * Provision of end user support and ensuring high levels of service delivery. * Delivery of projects on time and on budget in line with the business requirements. About You : AS400/iSeries Mainframes (preferable) RPG … Microsoft 365 stack- including Power Platform, Azure, SharePoint Knowledge of cloud platforms and technologies Knowledge of data warehousing, architecture and networks Experience running a service delivery team and delivering high quality service management. Ability to demonstrate experience of strategic planning, implementation and management of IT projects. On More ❯

You will need to login before you can apply for a job. Senior Delivery Manager (High Level Security Clearance) Job Description Senior Delivery Manager (High Level Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build … critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. … of our site in Reading. Your future duties and responsibilities We are looking for an experienced Programme Manager to take on the role of Delivery Lead for a major bid. This position requires DV clearance, though there will be time for the right candidate to obtain this level of More ❯

WITHIN THE UK CONTINUOUSLY FOR AT LEAST 3 YEARS AT TIME OF APPLICATION. The overall purpose of the role is to: provide technical/service knowledge and assist in management of lifecycle management of all End User Devices, ensuring ICT EUD services are delivered within agreed Service Levels. … ROLE RESPONSIBILITIES Provide technical/service EUD knowledge within agreed SLA's; fulfilling Service Requests in relation to end user devices. Ensure EUD Asset data is accurate and validated in line with SACM policy, ensure data and tools enable device optimisation and utilisation. Support management of end to … evaluation through to disposal, with a focus on supportability, usability and cost effectiveness. Use management information to monitor and measure day to day EUD service delivery operations and performance and actively contribute to plans to address any issues with ICT and the wider business. Ensure all service More ❯

onboarding or uplift of services to our clients. This role is one of the first engagements many new customers will have with HSO Managed Service Department. As such, it is seen as a critical role within the department as it sets the tone of our client's relationship with … HSO. JOB FUNCTION Play a key role within 'HSO Managed Services' to ensure a first-class service is delivered to all Customers. Manage the pipeline of service transitions and ensure that all customer and HSP stakeholders are aware of expected timelines and dates for activities so as to … runs in budget and any needs for increased budgets from customers are recognised early and communicated to customers. Ensure any changes in plans or delivery are explained to customers to ensure expectations are set and met. Produce and own a resourcing plan to fulfil upcoming tasks in the most More ❯

be the backbone of our End User Device (EUD) services, ensuring that all devices are effectively managed throughout their lifecycle. Your technical knowledge and service acumen will be crucial in delivering top-notch ICT EUD services that meet our stringent Service Level Agreements (SLAs). Key Responsibilities: Provide … expert technical EUD knowledge, fulfilling service requests efficiently within agreed SLAs. Maintain accurate EUD asset data in line with SACM policy to optimise device utilisation. Manage the end-to-end lifecycle of devices-from evaluation to disposal-prioritising supportability and cost-effectiveness. Monitor and measure EUD service delivery operations, actively contributing to improvement plans. Ensure all service support documentation meets ITIL V3 quality standards and maintain effective engagement in Incident, Change, Problem, and Request management areas. Identify and implement service improvements and cost-saving opportunities. Engage in the problem management process, utilising trend analysis to More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people. Scope of Role Reporting to our IT Service Delivery Manager, as an IT Support Specialist your primary role will be to support the Systems Administrator with a variety of tasks from … of business systems such as Office 365, JIRA, Slack and a hosted IP PBX system Learn about computer networking and firewalls Develop excellent customer service skills Work on ad-hoc business system focused projects to learn about project management and managing stakeholders Key Qualifications: A high level of attention … written and verbal) A strong work ethic and interpersonal astuteness The ability to work pragmatically Strong Computer Skills Pre-existing knowledge of using a Service Desk tool is advantageous ITIL knowledge is useful ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate More ❯

accurate fashion. Key responsibilities as the IT Support Technician include but not limited to: Provide technology, data and process support for an effective IT service across the organisation, with commensurate travel as appropriate. Primary point for site-based IT issues escalated by the global service desk. Provide equivalent … support to other offices in region. Develop and maintain excellent and professional relationships with users; with an emphasis on service delivery offering advice and support to become a trusted point of contact. Carry out duties to ensure compliance with policies, standards and procedures (operational, legal, regulatory) in accordance More ❯

As a Service Engineer at Hexagon Metrology, you will play a crucial role in supporting our customers by delivering expert technical services across our Coordinate Measuring Machine (CMM) product line. You will be the face of Hexagon in the field, ensuring systems are installed, calibrated, and maintained to the … and decommissioning of CMM equipment. • Diagnose and repair faults at the component or module level, covering both electrical and mechanical systems. • Produce clear, detailed service documentation and reports following site visits. Customer Engagement • Serve as a trusted technical advisor during all phases of the service process. • Support coordination … and scheduling efforts to streamline service delivery. Team & Knowledge Sharing • Mentor junior engineers and apprentices, promoting technical excellence. • Collaborate with internal departments and OEMs to address complex issues and support continuous improvement. Compliance & Administration • Adhere to all safety protocols and quality procedures. • Uphold the company's ethical standards and More ❯

team leader. Monitor, delegate and coordinate workflow, reporting regularly to team leader on progress and issue management. Seek ways of innovating and improving quality, service delivery and efficiencies in processes and procedures. Provide expert advice solutions to pensions queries and pensions consultative advice; keep abreast of technical and … to more junior staff. Work closely with other departments/teams both internal and external to the Company in order to provide a total service to our clients. Ensure the accurate updating of time recording system (OpenAir) for both chargeable and non-chargeable activities and meeting required utilisation targets. … retailers and services providers as well as offers available via phone) Employee Assistance Programme for you and your household Access to a digital GP service Paid volunteering day when participating in Company organised events Staff referral scheme when you introduce a friend to XPS What next: If you feel More ❯

architectures comply with industry regulations and security policies. CI/CD & Automation: Champion CI/CD pipelines and infrastructure as code for reliable cloud service delivery. Performance & Cost Optimisation: Drive performance tuning and cost optimisation strategies. Risk Management: Identify and mitigate technical risks. Documentation & Best Practices: Maintain architectural standards More ❯

End User Device (EUD) Engineer Location: Hampshire (3 Vacancies Available) Salary: Umbrella Rate: 200 per day, PAYE Rate: 15148 per day About the Role Service Care Solutions is assisting a police force with the recruitment for an End User Device (EUD) Engineer. The primary purpose of this role is … to ensure that end-user device services meet high-quality standards, providing excellent customer experiences and adhering to agreed Service Level Agreements (SLAs). As an EUD Engineer, you will be crucial in maintaining service excellence, troubleshooting issues, and driving continuous improvement within ICT operations. Key Responsibilities Customer … Engineer about necessary updates to documentation and knowledge articles. Project Support: Assist in scheduling and supporting moves, projects, events, and technical provisions, ensuring proactive service delivery. Performance Metrics: Meet and exceed agreed Key Performance Indicators (KPIs), User Experience Agreements, and SLAs. Process Adherence: Follow established processes and procedures with More ❯

End User Device (EUD) Engineer Location: Hampshire (3 Vacancies Available) Salary: Umbrella Rate: £200 per day, PAYE Rate: £15148 per day About the Role Service Care Solutions is assisting a police force with the recruitment for an End User Device (EUD) Engineer. The primary purpose of this role is … to ensure that end-user device services meet high-quality standards, providing excellent customer experiences and adhering to agreed Service Level Agreements (SLAs). As an EUD Engineer, you will be crucial in maintaining service excellence, troubleshooting issues, and driving continuous improvement within ICT operations. Key Responsibilities Customer … Engineer about necessary updates to documentation and knowledge articles. Project Support: Assist in scheduling and supporting moves, projects, events, and technical provisions, ensuring proactive service delivery. Performance Metrics: Meet and exceed agreed Key Performance Indicators (KPIs), User Experience Agreements, and SLAs. Process Adherence: Follow established processes and procedures with More ❯

to conduct detailed discovery, account planning, and solution mapping to meet critical business needs. Strong understanding of cloud/SaaS applications, related propositions, and service delivery. Excellent written skills with experience in preparing responses to complex RFPs. Strong relationship-building skills to develop connections across Oracle, our partner ecosystem More ❯

converged networks. You will act as a bridge between business stakeholders and technical teams, gathering requirements, analyzing operational needs, and supporting the design and delivery of OSS solutions that optimize network operations and service delivery. BA with OSS knowledge for NaaP - from Mid of May for 8 months … opportunities. • Translate business requirements into functional specifications for OSS solutions (inventory, provisioning, fault management, performance monitoring, etc.). • Support the design and implementation of service fulfillment and assurance processes across hybrid networks (e.g., 5G, FTTH, DSL). • Collaborate with architects, developers, and QA teams to ensure alignment of solution … OSS environments. • Good understanding of network technologies (5G, LTE, GPON, xDSL, VoIP, IMS) and how they are managed operationally. • Familiarity with OSS domains including service fulfillment, service assurance, and inventory management. • Experience working with OSS platforms (e.g., Netcracker, Amdocs, Ericsson, Nokia, Huawei). • Strong analytical, problem-solving, and More ❯

Zero Trust, endpoint resilience, efficiencies, and compliance mandates. Act as an executive sponsor for key accounts, advocating for their needs and ensuring high-quality service delivery. Qualifications & Experience: Required 10+ years of Education and/or Government sales experience, with a strong track record in enterprise cybersecurity, SaaS, or … sales methodologies (e.g., Force Management, Challenger, Sandler). Strong background in executive engagement, sales forecasting, and strategic business planning. Competitive background in athletics, military service, or other high-performance environments. Why Work For Us: You're resilient and passionate about securing the Work from Anywhere era. So are we. More ❯