13 of 13 Service Delivery Jobs in Oxfordshire

summary We are seeking an experienced and ambitious individual with expertise in service management to join the Thames Valley and Surrey (TVS) Sub National Secure Data Environment (SDE) Programme, hosted by Oxford University Hospitals NHS Foundation Trust (OUH). This role offers the opportunity to contribute to innovative solutions … that will transform scientific research and healthcare delivery within the NHS. The successful candidates will support the delivery and continuous improvement of the TVS SDE service organisation, focusing on enhancing the reliability, efficiency, security, and user experience of the service. They will ensure services operate smoothly ...

continually for a minimum of 5 years** Key Responsibilities: Strategic Partnership: Collaborate with stakeholders to ensure BPSS supported systems align with business needs. Service Management: Oversee the delivery of BPSS support services, maintaining agreed internal SLAs. Issue Resolution: Facilitate effective communication to resolve issues with suppliers, partners … science, engineering, business, or a related field. Strong leadership skills with experience managing vendors, partners, and technical teams. Proven ability to develop and implement service delivery models for ERP transformation. Expertise in Oracle Fusion, HCM, and related modules. A background in the public sector, preferably within policing ...

Customer Service Advisor/Customer Support Agent An exciting opportunity for a Customer Service Advisor/Customer Support Agent to deliver high-quality customer service and technical support within a hybrid contact centre, providing professional, empathetic and solution-focused support to customers. If youve also worked … following roles, wed also like to hear from you: Customer Service Representative, Contact Centre Agent, Technical Support Advisor, Call Centre Agent SALARY: £25,235 per annum + Benefits LOCATION: Hybrid Working from Home and 2 Days per Week from the office in Thame, Oxfordshire JOB TYPE: Full-Time, Permanent ...

Manager to take ownership of a portfolio of clients. You'll have the opportunity to be the primary point of contact, ensuring exceptional client service, commercial delivery and strong stakeholder relationships. What you'll do Manage day-to-day service delivery and client relationships Drive revenue … growth and profitability across your portfolio Build trusted partnerships and secure strong client satisfaction Work closely with operations to ensure high-quality delivery Provide accurate reporting and support proposition development What we're looking for Experience in Pensions administration, consulting or client management Strong understanding of the UK Pensions ...

help organisations streamline processes, improve efficiency, and operate more effectively. You may come from a technical background, such as: IT Manager Professional Services Engineer Service Desk Analyst Systems Administrator Technical Support Specialist Or you may come from a finance or accounts background, such as: Accounts Assistant Finance Administrator … trust-based client relationships that feel supported and effortless. Meet or exceed monthly sales targets while championing a smooth customer experience. Sales Strategy & Insight Delivery Use Challenger insights to guide clients effectively delivering clarity, simplifying decisions, and helping them avoid unnecessary effort. Team Collaboration Work with internal teams ...

managing the lifecycle of end-user devices (EUDs). Your expertise will be instrumental in delivering exceptional ICT services that meet our strict Service Level Agreements (SLAs). Key Responsibilities: Provide expert technical support for EUDs, ensuring service requests are handled efficiently within agreed SLAs. Maintain accurate … optimise device usage. Oversee the end-to-end lifecycle of devices-from evaluation to disposal-while prioritising supportability and cost-effectiveness. Monitor EUD service delivery and contribute to improvement plans for better operational performance. Ensure all service support documentation adheres to ITIL V3 standards and engage effectively ...

responsible for designing, developing and implementing solutions using the MS Integration Services & MS Power Platform suite including but not limited to Logic Apps, Service Bus, Event Grid, APIM, Functions & Function Apps, SQL Server, Azure SQL, Dataverse, D365 modules, 3rd-party APIs, Azure Synapse, Fabric and Key Vault. You will … differing endpoints, technologies and data structures Provide expert guidance on Azure integration component implementation, configuration and customisation to meet business requirements. As part of Service Delivery, provide support to troubleshoot and resolve issues with data and application integrations and related environments. Collaborate with stakeholders at all levels ...

lead a talented team and drive innovative solutions across the organisation! Benefits 5 days annual leave, plus bank holidays (rising annually after 2 years' service) Additional 30 minutes time worked during the week to accrue additional leave, which can be used for period between Christmas and New Year Generous … Oracle functionality across its departments in Finance, Procurement, HCM and Recruitment and are looking for a specialist to join to develop and improve the service and ensure its efficiency. Key Responsibilities: Strategic Partnership: Collaborate with business and operational teams to elicit requirements and ensure alignment with organizational goals. Daily ...

performance and security of core infrastructure platforms, including servers, networks, cloud services, VMware , Kubernetes and Progress OpenEdge (SQL) databases. You will lead the IT Service Desk function, ensuring effective incident, problem, change and request management in line with ITIL best practices , supported by clearly defined SLAs, KPIs and continual … service improvement initiatives. You will manage the delivery of infrastructure projects and technology changes, coordinating internal teams and third-party suppliers to ensure controlled implementation and minimal business disruption. Operating within an ISO 27001–aligned information security framework , the role carries responsibility for infrastructure risk management, vulnerability remediation ...

vendors Planning and carrying out IT hardware installations to strict Data Centre standards Decommissioning network hardware and cabling Maintaining accurate documentation and inventories Completing service requests within agreed SLAs Ensuring compliance with company, client, and manufacturer standards, health & safety, and security protocols Task description: Maintaining data centre management toolsets … management of the data centre Coordinating with facilities teams to improve energy efficiency Supporting daily operations: installs, changes, decommissions, maintenance Contributing to service improvement and major infrastructure projects Basic server configuration (IDRAC, ILO) Fault finding, escalation, racking, stacking, patching, moves, and changes Managing complex cabling infrastructure for stable ...

collaborate with our global software teams to provide software support and development. Key Responsibilities: Assumption of on-call duties in an international environment. Service delivery manager for new and long-term existing customers. Carrying out software support incl. documentation of incoming .service cases including a description of solutions. … Project collaboration in software projects (CS, MU, PS, IS). International project commissioning and after-go-live support. Service support for existing customers (WCS, MFC). Qualifications & Experience: Experience with 24/7 on-call 2nd-level support High level of service and customer orientation Solution-oriented ...

Windows 11 Service Desk Analyst Remote - occasional travel to Oxford or Southampton £150 per day , inside IR35 Full Time Security Clearance Required Are you tech-savvy, customer-focused, and ready to make a difference in public services? Our client is looking for a dedicated Windows 11 Service Desk … users reporting incidents and technical issues in relation to their Windows 11 Laptop Refresh Programme. Analyse, diagnose, and identify workarounds to resolve issues within service level agreements. Engage with ICT technical support functions to ensure timely incident resolution. Communicate effectively with users and ICT staff, ensuring clarity and support ...

company as an Inside Sales Account Manager. You'll play a pivotal role in building strong customer relationships, driving sales growth, and delivering exceptional service across the UK. You'll combine consultative selling with technical expertise to support healthcare providers and improve patient outcomes. Client Details Our client … technical information, prepare quotes, and facilitate training and educational programs. Problem Resolution: Act as the primary contact for operational and tactical issues, ensuring seamless service delivery. Collaboration: Work closely with Commercial Managers, Clinical teams, and Territory Business Managers to execute team-driven objectives. Market Insight: Monitor sales trends, evaluate ...