1 to 25 of 26 Service Delivery Jobs in Oxfordshire

Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯

activities. About the role: As Platform Owner in DXP operations, your key objectives are to; Create, maintain and communicate a clear vision for all aspects of the Platform(s) service to stakeholders, ensuring alignment of needs through to strategy. Ensure successful delivery of changes to the Platform(s) both in terms of quality and value. You will play … a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment, influencing your stakeholders across the organisation to drive strategic change. Working closely … with product owners and managers, you'll ensure the successful delivery of a programme of work that will transform how Jisc operates internally and how it delivers products and services to our community. In this role you will develop and continuously improve the right governance around 'platform as a service' (PaaS) in order to deliver changes successfully, managing More ❯

role in maintaining enterprise IT operations, particularly across Windows environments. The role combines day-to-day user and infrastructure support with responsibility for longer-term systems development and project delivery, the successful candidate will need to demonstrate excellent cross-platform understanding, strong automation skills, and a proactive approach to service delivery, system security, and user support. Responsibilities …/11 platforms across managed and BYOD devices. Provide 2nd/3rd line support via ITSM systems. Maintain user account automation processes and documentation for varied audiences. Deliver training, service level guidance, and user onboarding as needed. 4. General IT Team Duties Contribute to team meetings and department-wide support efforts. Maintain hardware via support contracts. Support cross-department More ❯

Assessment Delivery Lead Location: Oxford, UK Job Type: Permanent, Full-time 2 days per week working onsite in Oxford. 3 days per week working remotely. Division: Technology & Operations A new exciting permanent opportunity has become available for an Assessment Delivery Lead to play a pivotal role in the delivery of my clients English Language Teaching (ELT) Assessment … digital products globally. This role is crucial as digital becomes the core of their future, focusing on both internal and external suppliers to ensure agile delivery of agreed scope. Day-to-day of the role: Manage and oversee internal and third-party engineering and delivery teams to deliver application development, enhancements, and maintenance activities. Partner with Divisional Product … Strategy teams and other Technology and Business functions to define and develop Value Stream commitments. Work with delivery partners to embed continuous improvement driven by data and comprehensive delivery processes. Ensure product solutions are delivered on time and within budget, focusing on quality, cost, engineering rigour, standards alignment, and compliance. Collaborate with the architecture team to deliver applications More ❯

Department of Health and Social Care, individual provider and commissioning organisations and other NHS bodies Experience of working in a pressurised environment requiring prioritisation of workloads and negotiation of delivery timescales Experience in communications and stakeholder management Experience of managing and motivating teams and reviewing performance of staff Member of relevant professional body Skills & Capabilities Evidence of planning and … delivering programmes and projects and services on time. Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery Ability to understand a broad range of complex information quickly and make decisions where opinions differ/no obvious solutions Communication skills for delivering key messages to a range of … policy for implementation Previously responsible for a budget, involved in budget setting and working knowledge of financial processes Promotes equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda. Evidence of planning and delivering programmes, projects and services on time using established project More ❯

Location: Oxford-based (Remote then possibly to hybrid) Salary: £35-43k per annum (DOE) Industry: Managed Services Provider About Us We are a fast-growing, client-focused Managed Service Provider (MSP) based in Oxford, supporting a wide range of businesses across the UK. We pride ourselves on our technical excellence, exceptional customer service, and strong team culture. … technical guidance. Key Responsibilities Provide advanced technical support across Windows Server, Microsoft 365, Azure, networking, and security. Act as final escalation for 2nd and 3rd line issues from the Service Desk. Lead infrastructure projects including migrations, upgrades, and cloud transformations. Troubleshoot complex issues across servers, storage, firewalls, and virtualized environments. Maintain high availability and disaster recovery solutions (e.g., Veeam … hybrid setups Hyper-V and/or VMware virtualization Advanced networking (Firewalls, VLANs, VPNs, Routing) Proven experience with scripting (PowerShell) and automation. In-depth understanding of ITIL principles and service delivery in an MSP context. Excellent troubleshooting and diagnostic skills across a broad range of technologies. Ability to communicate complex technical concepts to non-technical stakeholders. Desirable Qualifications More ❯

Location: Oxford-based (Remote then possibly to hybrid) Salary: £35-43k per annum (DOE) Industry: Managed Services Provider About Us We are a fast-growing, client-focused Managed Service Provider (MSP) based in Oxford, supporting a wide range of businesses across the UK. We pride ourselves on our technical excellence, exceptional customer service, and strong team culture. … technical guidance. Key Responsibilities Provide advanced technical support across Windows Server, Microsoft 365, Azure, networking, and security. Act as final escalation for 2nd and 3rd line issues from the Service Desk. Lead infrastructure projects including migrations, upgrades, and cloud transformations. Troubleshoot complex issues across servers, storage, firewalls, and virtualized environments. Maintain high availability and disaster recovery solutions (e.g., Veeam … hybrid setups Hyper-V and/or VMware virtualization Advanced networking (Firewalls, VLANs, VPNs, Routing) Proven experience with scripting (PowerShell) and automation. In-depth understanding of ITIL principles and service delivery in an MSP context. Excellent troubleshooting and diagnostic skills across a broad range of technologies. Ability to communicate complex technical concepts to non-technical stakeholders. Desirable Qualifications More ❯

this growth, we are now looking for a 3rd Line IT Support Technician to join our growing, dynamic Technology team. Our Technology team are fully committed to providing exceptional service by placing the users experience at the heart of everything they do, whilst creating a culture where you can thrive and do your best work. Reporting to our Service Delivery Manager and based at our head office in Oxford, Woodstock, you will play a key role in delivering 3rd line, end user compute and Desktop Support to approx. 1350 users covering cutting edge hardware, software and infrastructure technologies. You will have the opportunity to combine both end-user support with 3rd Line/infrastructure support and system … maintenance tasks ensuring a real diversity of duties. The Role Working with the entire Technology team including Service Desk, L2 and SAM/HAM team on escalated issues, support, major incident management and knowledge transfer Resolving issues for Ridge in accordance with agreed procedures Administer and maintain the Ridge network and infrastructure Administer the VMware infrastructure and SANs Monitor More ❯

technology vendors, and users to ensure a common understanding of platform objectives and deliverables. Maintain a clear and updated digital development roadmap and ensure all parties are aligned to delivery milestones and the overall product vision. Coordinate user testing, feedback gathering, and release planning across key platform initiatives. Evaluate and recommend new technologies or improvements to existing systems based … on user needs, strategic priorities and market trends. Lead procurement and contract management processes for third-party digital vendors. Provide oversight of internal IT service delivery through line management of the IT Manager. Ensure platforms meet data protection, security, and accessibility requirements. Track key product metrics and make data driven decisions to optimise performance. Manage all products from … arise during product development or launch. Strong vendor and contract management capabilities, particularly with software development or third-party SaaS providers. Experience identifying opportunities, managing product roadmaps and facilitating delivery processes. An understanding of UX principles, user testing, and digital adoption strategies. Comfortable working with APIs, data flows, and systems integration (though not necessarily hands-on technical). Confidence More ❯

a decadewe havebeen partnering with the world's leading awarding bodies to deliver intuitive,secure,and reliable e-marking solutions. Visit our website to find out more : Responsibilities Assessment Service Consultant is responsible for the organisation and delivery of the operational services for one or more customers, as a member of the Assessment Service Management Team. It … is a customer facing role and will require liaising with both operational counterparts within customer and supplier organisations, and when appropriate senior customer and supplier stakeholders. Assessment Service Consultant is focused on successfully owning and managing the delivery of the operational services for live examinations. They are also responsible for the delivery of an examination session, service … from planning through to full reconciliation of all exam responses before results issue, to ensure the marks always go to the correct candidate. The role will involve managing the service to our customers in a matrix managed environment, co-ordinating activities across a number of functions and teams, managing the reporting required and delivering the service to contractual More ❯

per week (core hours 9:00-16:00, flexible based on meetings and demand) Are you an experienced ICT professional with strong stakeholder engagement skills and a background in service delivery and business relationship management? We're currently recruiting for an ICT Senior Business Partner to join a high-performing public sector organisation on a fixed-term basis … shape, deliver, and continuously improve services that support operational excellence. Key Responsibilities Act as a trusted advisor between ICT and key business stakeholders. Drive improvements in user experience and service delivery aligned to ITIL best practice. Build business cases, conduct resource estimation, and oversee service performance. Lead stakeholder engagement across departments and regional offices. Coordinate service management activities, ensuring supplier performance and SLA compliance. Develop and implement service improvement plans across ICT operations. Key Skills & Experience ? Strong Business Relationship Management and Service Delivery Management experience Proven ability to engage senior stakeholders across complex environments Public sector experience (policing, Home Office or central government highly desirable) Ability to write business cases and conduct More ❯

ICT Senior Business Partner (367398) needed in Kidlington, £450 per day PAYE Reference: 367398 Responsibilities include Business Relationship Management, Service Delivery, Service Management, ITIL, User Experience, MS Office Suite including Teams, report writing, process mapping, and Supplier Management. This role is hybrid, requiring visits to sites in Hampshire and Thames Valley. The contract duration is 6 months … multitasking and prioritization, business case development, resource estimation, and experience in the public sector, Home Office, or policing. Desirable: Experience in writing business cases. Policing experience and BRM/Service Delivery Management experience are highly desirable. This is a full-time role on a temporary contract basis. If interested, please apply on our website with your CV or More ❯

and other sites a few days per week, (Bucks, Berks and Hants. Salary: £450 per day (inside IR35) Start: ASAP (once vetting completed) Key Skills: Business Relationship Manager/Service Delivery Manager experience, bridging the gap between Business Units and ICT. Technology road mapping, driving User Experience, writing Business Cases, Information Governance and Assurance Why Apply: This contract … costs and subsequent lifecycle costs Liaise with Technical Architects to check High Level Design The successful candidate will be able to demonstrate: Essential: 5+ years in ICT management/service delivery/solutions 2+ years in similar role as Business Relationship Manager/ICT Business Partner/ICT Service Manager etc., where you have bridged the gap More ❯

IT Officer Location: Oxford Salary: £31,459 £36,616 per annum (Depending on experience and qualifications) The Role The IT Department manages every aspect of IT service delivery and support within the Centre. This includes audio visual and IP telephony requirements. The IT Department consists of the IT Manager, Senior IT Officer, and the IT Officer. Together the … high degree of accuracy and attention to detail and being proactive and showing initiative. Ability to adapt quickly to changing needs and priorities. Experience of working in a customer service environment with demonstrable client-focused can do approach, patience to understand the clients needs and willingness to work in the most effective way to resolve queries, multitasking as necessary. More ❯

Our client, a successful, innovative and growing business in Oxford, are recruiting 2 X Service Delivery Managers to join their Defence team. This role will be focused on managing relationships with your clients to maximise customer success and service delivery. We are looking for individuals with a proven track record in face-to-face client meetings and … month, with regular video calls with clients to ensure they are receiving first-class Customer Service. It is also important that you display experience in managing information within a service environment and have demonstrated the ability to present to clients. If you would like to know how we will store and process your data, please visit The Recruitment Groups More ❯

an EUD Engineer, you will be the backbone of our End User Device (EUD) services, ensuring that all devices are effectively managed throughout their lifecycle. Your technical knowledge and service acumen will be crucial in delivering top-notch ICT EUD services that meet our stringent Service Level Agreements (SLAs). Key Responsibilities: Provide expert technical EUD knowledge, fulfilling … service requests efficiently within agreed SLAs. Maintain accurate EUD asset data in line with SACM policy to optimise device utilisation. Manage the end-to-end lifecycle of devices-from evaluation to disposal-prioritising supportability and cost-effectiveness. Monitor and measure EUD service delivery operations, actively contributing to improvement plans. Ensure all service support documentation meets ITIL … V3 quality standards and maintain effective engagement in Incident, Change, Problem, and Request management areas. Identify and implement service improvements and cost-saving opportunities. Engage in the problem management process, utilising trend analysis to identify root causes and recommend lasting solutions. Support projects related to EUDs and assist the SACM team with asset and licence management. Essential Criteria: Strong More ❯

aligning stakeholder requirements and expectations to category strategy. Helping to identify opportunities, facilitating the strategic sourcing process for new projects and ensure the business achieves the optimal commercial/service delivery mix. Developing relationships with Software suppliers to ensure consistent delivery and value creation while implementing an effective Supplier Relationship Management Program for all relevant suppliers within More ❯

Cyber Essentials Plus Influencing software procurement decisions across ERP, CAD, Simulation, HR, and more Collaborating with R&D and tech leaders to support IT-driven innovation Managing budgets, evaluating service delivery, and presenting to senior leadership Travelling internationally, including to the US, to support IT integration across global operations What You'll Need to Succeed You'll bring More ❯

join their team Your new company A forward-thinking organisation at the forefront of bespoke digital solutions. They are passionate about helping their clients succeed through innovative technology, exceptional service, and a collaborative, growth-driven culture. With cross-functional teams spanning Product Development, Marketing, Finance, and Sales, you'll be immersed in a business that values curiosity, communication, and … team in nurturing and expanding client relationships. From coordinating onboarding processes to managing day-to-day communications, you'll be pivotal in ensuring clients receive timely updates and seamless service delivery. You'll help prepare insightful reports and presentations, maintain accurate internal records in systems like Jira and other CRMs, and play a proactive role in spotting opportunities to More ❯

scope and opportunity for someone who is used to working in an ITIL environment, understands and loves questioning processes, documentation, SLAs, etc and knows things can always improve. Our Service Operations function is still relatively new and evolving, come in and get the satisfaction and recognition of seeing the difference you can make. Although this is a FTC there … and a real opportunity for you to step up into a management role, working for a comany and team ready to provide the support you need to be successful. Service Operations is responsible for managing the end-to-end lifecycle of our retail and wholesale services. In this role you will identify and own actual and potential issues in … service delivery and performance, always ensuring a resolution. Note: this role is a hybrid role, with 3 days per week based in our Head Office, Abingdon, Oxon. There is also a Saturday rota, one in four, with a day off in the week when on rota. Previous Broadband or VOIP experience is not essential but would be a More ❯

looking to appoint a talented Technology Operations Manager on a Contract basis. Working within the DDAT team, the role will lead on the operational technology support services. Teams within service area include IT service desk, Tech Support, Infrastructure (through matrix management). About the role: Based in Greater London (Hybrid - flexible): Deliver the objectives of the Council's … Digital and Technology Strategy, making sure that the voice of the customer and user experience is included within technology service delivery. Continuously evaluating and improving Technology service to enhance their effectiveness and efficiency - analysing performance data, identifying areas for improvement, and implementing changes. Ensure that there is a long-term view of technology projects and initiatives that will … influence and shape the Digital and Technology Strategy. Responsible for the output of the IT service desk and technology support team, ensuring that high levels of customer service and continual service improvement About you: You will have the following experiences: Extensive experience in Technical support/operations leadership, in a Local Authority context. ITIL - Foundation and Practitioner More ❯

Specification Job title Base location Faringdon, Oxfordshire inTEC brand inTEC brand Sweethaven Education Job type Job type Onsite 40 Annual leave Annual leave 20 days, increasing with level of service Reports to Hello, we are inTEC Our group, spanning the UK and Ireland, consists of over 200 technology and communications experts committed to helping organisations work smarter through technology. … by the team. Review weekly timesheets and KPI scorecards. Assist in monitoring tasks where required. Experience At least 1 year of experience in an IT support role. Experience in service delivery environment. Proven experience of delivering to SLAs. Personal Attributes Strong communication and customer service skills. Ability to work independently and take initiative. Strong work ethic and More ❯

support ambitious IT driven product and process development Travel internationally including to the US to lead IT integration across the organisation’s operations Grow strategically by managing budgets, evaluating service delivery, and presenting to the board and senior leadership About You You’ll bring strong experience in IT leadership and infrastructure management, ideally with exposure to fast paced More ❯

critical services within the DNS and Network Time group. This position is key to shaping the strategic direction of the wider Cybersecurity division and directly impacts Jisc's overall service delivery. You will take responsibility for the continuous monitoring, threat detection, reporting, and analysis of critical infrastructure and its associated services, ensuring resilience, reliability, and security across the organisation. … Responsibilities will include: Maintenance and development of platforms and applications supporting the work of the cybersecurity function, including patching and monitoring. To comply with service level agreements to ensure that it meets the needs of the business and products that rely upon this. To assist in the monitoring and auditing of all systems to ensure all systems are performing More ❯

A supportive and productive work environment An unlimited supply of drinks, chocolate biscuits and fresh fruit Responsibilities: This wide scoped role involves maximising business from existing clients, managing the delivery of the services and selling to new prospects, working as a part of a successful Sales team to achieve the company's revenue targets. Key to this is building … class teams with colleagues at Dorset Software. Key Account Management - Expanding accounts by finding new departments and business areas - Planning and executing account development activities - Forecasting accurate sales pipeline Service Management - Ensuring consultants working on accounts are supported to provide an excellent service - Owning all aspects of service delivery, including deciding on appropriate blend of services … and delivery locations New Business - Taking ownership of leads to qualify, develop and close new business - Generating new business opportunities using initiative to identify and qualify opportunities - Working with clients to explain and identify suitable Dorset Software products and services to fulfil their needs Skills and attributes to be considered for this role include: High motivation for sales Outstandingly More ❯