10 of 10 Service Delivery Jobs in Belfast

/7 NOC Engineer Akkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast. Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern. The Role As NOC Engineer you'll be part of … a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. The Responsibilities * Act as the first point of escalation for customer calls. * Log and manage … faults/service requests via Remedy, resolving over 95% at first touch. * Work within strict SLAs to ensure timely resolutions. * Maintain accurate shift handovers and keep support tickets up to date. * Keep customers informed throughout the fault lifecycle. * Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems. * Manage circuit faults across ADSL, SDSL More ❯

comes from our friendly environment and outstanding people. That's the Ciena network.# Position Overview This position reports directly to the Vice President, Customer Operations.You will lead the field service partner ecosystem supporting EMEA, APAC & Subsea customers in more than 50 countries, as well as select global strategic business owners (technical support, managed services).Lead and develop an internationally … satisfaction based.Your thoughtful leadership and collaborative, consultative approach will drive the success of both regional and global business owners.You will translate complex business needs into scalable, partner-based field service solutions-including field engineering, installation, and commissioning of telecom networks.You will identify, evaluate, and manage partners capable of fulfilling Ciena's evolving business requirements.You will own the full partner … lifecycle: identification, capability assessment, commercial evaluation, contracting, onboarding, operational planning, transition, and "go live."You will establish and manage KPIs to ensure optimal performance in cost, value, service quality, customer satisfaction, and business agility. Key Responsibilities Drive the services partners business strategy, ensuring alignment with Ciena's global objectives and regional market needs. Lead and develop an internationally distributed More ❯

and Head of Business to determine what will be included in the development plan for new business. Own the communication and execution of solution hand-over to client services, service delivery, technology, and other team members at designated milestones. Test new system developments, review, and recommend changes to development team. Development of strategies and structures from previous experience … candour, delivers effective information through all forms of communication. Collaboration: Identifies, targets, and strategically builds relationships including diverse perspectives to achieve goals. Results Driven: Maintains a high level of delivery and quality results while working with discipline and resilience. Service Orientation: Acts in the best interest of others - identifying needs and exceeding expectations. Entrepreneurial: A technical and business More ❯

Location: Belfast Workplace: Hybrid The opportunity: The Business Transformation Lead - Contract (12 months) will drive business and operational change to enhance the efficiency and effectiveness of client service delivery through digital content solutions to better support its lawyers and business professionals by optimizing content retrieval and data governance within the Firm's internal and external platforms. As part More ❯

Operations Centre team in Belfast. You will be part of a shift-based team supporting critical infrastructure, resolving IT/network incidents with precision, and ensuring high-quality service delivery across a wide client base. This role is ideal for someone who thrives in fast-paced environments, enjoys solving technical challenges, and is passionate about delivering excellent customer … All candidates must have experience working in a shift-based operational environment. 🔧 Key Responsibilities Act as the first point of escalation for customer calls. Log and manage faults/service requests (via Remedy), resolving 95% at first touch . Work within strict SLAs to ensure timely resolution. Maintain accurate shift handovers and update support tickets. Keep customers informed throughout … troubleshooting skills in IT/Networking , with appropriate escalation practices. Background in enterprise network support ; CCNA or equivalent preferred. Experience supporting Windows OS and servers . Knowledge of ITIL service environments and SLA adherence. Experience working with third-party suppliers and managing escalations. High attention to detail and ability to perform under pressure. Excellent communication and customer service More ❯

Major Incident Manager Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Major Incident Manager to join their team in Belfast. You will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery … ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the team. The Responsibilities * Managing high-priority incidents through to closure * Verify Priority and reallocate as necessary * Determine incident severity * Ensure appropriate and timely progression through to … necessary * Escalate where appropriate * Verification of resolution details * Production of Management Incident Information * Manage the progression and closure of other lower priority incidents. * Conduct incident reviews with lines of service within agreed timescales The Requirements * Previous experience in high-priority incident management in a multi-client or shared service environment * ITIL awareness * Knowledge of Remedy or similar tools More ❯

Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences The technical storage or access is necessary for … used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing Marketing The technical storage or … each client and develop a solid understanding of their current needs and anticipate future needs. Be the primary point of contact for your clients and manage all aspects of service delivery within your portfolio. Develop and maintain sufficient knowledge of Sonrai products to carry out the role effectively. Work closely with technical teams to ensure client needs are More ❯

customers across industries, lead efforts to capture, document, and configure requirements, conduct testing, training, and support go-live activities, and achieve targets related to quality, customer satisfaction, on-time delivery, and utilization. Responsibilities Serve the customer as a trusted advisor throughout the entire implementation project lifecycle, articulating the impact of solution design, and adhering to scope, budget, and schedule. … Hands-on experience with software and integration configuration, including coding (e.g., XML/HTML) to format structure and layout of SaaS software. Strong understanding of cloud technology principles and service delivery targets. Proven ability to analyze complex enterprise challenges and deliver practical solutions. Focus on customer satisfaction and effective relationship management. Experience managing mid-market and enterprise projects More ❯

Join a 24/7 Network Operations team responsible for monitoring and supporting key network and IT systems. This role involves diagnosing issues, maintaining service performance, and coordinating with technical teams to ensure smooth service delivery. This is a shift pattern role : You will work within a rotating pattern of day and night shifts - experience working night shifts … network operations. Strong problem-solving skills in IT and networking. Knowledge of enterprise network environments and standard monitoring tools. Good communication skills and attention to detail. Comfortable working to service targets in a fast-paced setting. If this role is a fit for you, please apply and we will be in touch to discuss further. More ❯

issues. Provide administrative support including meeting preparation, diary management, and filing. Oversee contract management and stock control of mobile voice and data devices. Assist in data analysis to improve service delivery. Collaborate with ICT staff and users across the Trust to promote the use of new technologies. Participate in team meetings and Trust-wide quality initiatives. Maintain ICT documentation … Office packages (Word, Excel, PowerPoint, Access). Commitment to continuous professional development. A team player who is proactive and adaptable. Why Work With Us? Be part of an essential service that directly impacts patient care. Work in a supportive environment dedicated to innovation and improvement. Access opportunities for professional development and career growth. Enjoy a rewarding career within a More ❯