3 of 3 Service Delivery Jobs in County Antrim

/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. Youll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. If you thrive in fast-paced environments … role is for you. What you will be doing Act as the first point of escalation for customer calls. Log and manage faults/service requests via Remedy, resolving over 95% at first touch. Work within strict SLAs to ensure timely resolutions. Maintain accurate shift handovers and keep support ...

organisation who are seeking an IT Manager to join their team. The IT Manager is responsible for leading the IT function to ensure effective delivery, support and strategic development of IT services across the organisation. The postholder will manage a team who is focused on optimising … implementation of technology projects • Stay up to date with technical advancements and trends to make informed decisions Operational Oversight • Manage IT infrastructure, service desk operations, and user support. • Monitor SLAs, KPIs, and user satisfaction • Monitor system performance, availability, and capacity planning. • Maintain IT policies, procedures, and documentation. • Collaborate with ...

processes. Ability to work independently and as part of a team. Bachelor's degree in Computer Science or a related field. Familiarity with different delivery methodologies. Personal Skills Personal Integrity Stakeholder Management Project Management Agile Methodologies Automation Data Stewardship Data Visualisation and Analysis Core Technical Skills Base … tools like Python, R, IBM Watson and Power BI. Understanding of DevOps tools (Git, Azure DevOps, Jenkins, Docker, Kubernetes). Experience working with Cloud Service Providers (Azure, AWS, GCP). ...