4 of 4 Service Delivery Jobs in County Antrim

incident-driven environments, this could be the perfect next step. 🔧 What you’ll be doing As the on-shift lead , you’ll ensure smooth service delivery, strong SLA performance, and effective incident management: Lead and coordinate NOC engineers during your shift Allocate work and ensure tasks are handled … appropriate teams Coordinate and manage major incidents and escalations Monitor service quality, SLAs, and operational performance Act as the primary point of contact during incidents Provide guidance and operational support to engineers Manage clear handovers between shifts Oversee team members based across multiple locations 👤 What we’re looking ...

responsible for ensuring the effective running of the organisation's ICT estate - including physical and cloud infrastructure, desktop services and applications, and the IT Service Desk.You'll lead specialist infrastructure teams, drive technical decision-making, ensure business continuity, strengthen cyber security, and influence organisational technology strategy. The successful candidate … will bring strong experience across Microsoft technologies and will thrive in a complex and highly visible environment. Key Responsibilities Oversee day-to-day delivery, maintenance and support of the full technical environment (both on-premise and cloud). Manage and lead Infrastructure Support Specialists and Analysts, advising and directing ...

encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology … keep everything in top shape. Want to come and be a part of it? What will you be doing? You will support the full service-delivery lifecycle, managing inventory and assets within the Belfast warehouse while maintaining safety and ISO compliance. The role provides essential coordination between ...

part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery Managers and Recovery. In addition the Major Incident Manager will be responsible for ensuring the timely progression and resolution of all high-severity … major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the team. Experience needed: Essential: Must have previous experience as a Major Incident Manager Previous experience in high-priority incident management in a multi-client or shared ...