5 of 5 Service Delivery Jobs in Bolton

to reliably commute to Bolton. A driving licence is a must for this role. Key responsibilities: Manage and resolve incidents, major incidents, problems, and service requests, ensuring timely updates and escalations as needed. Act as the first point of escalation for 1st and 2nd line support engineers. Conduct root … System Centre, and ensure smooth operation of cloud telephone systems and networking equipment. Continuously improve processes by identifying inefficiencies, recommending changes, and contributing to Service Improvement Plans alongside the IT Service Desk Manager. Support remote sites through diagnostics, manage server environments, and address Cyber and Infrastructure P1 incidents … ensuring optimal service delivery across all platforms. Key Skills: Previous experience in 2nd/3rd line support, with a strong understanding of desktop, server platforms, and IT infrastructure. Proven experience working within an ITIL framework. Strong diagnostic skills for hardware, software, and operating system issues. Experience in knowledge More ❯

for existing client installations, including optimization and troubleshooting. Oversee project profitability, ensuring alignment with budget and contractual obligations. Support commissioning activities and post-sales service delivery. Mentor and develop a team of process technology professionals, fostering knowledge sharing. Represent the company at client meetings, showcasing technical capabilities and solutions. More ❯

decision-makers. Ensure customer satisfaction and optimize long-term retention strategies. Align closely with Customer Success & Data Science teams to ensure smooth onboarding and service delivery. PACKAGE Up to £70/80K fixed + performance-based variable (total package up to £150K OTE). Uncapped commission structure. Stock options More ❯

our dynamic team located in our Bolton office. Your role will encompass a range of first-line services, including initial customer contact and ongoing service management through to closure. You will utilise Intercity and third-party systems and processes to execute your role effectively. Above all, you will provide … a customer-sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly presence and helpful attitude is paramount. Key Responsibilities as a NOC Tier 1 Engineer: Customer Support: Provide first contact telephone and email … reception in support of ISOC delivered services. Service Management: Follow agreed triage, incident, and service request procedures in accordance with prescribed standards and service levels. System Utilisation: Utilise and manage Intercity ticketing system and other third-party systems to fulfil service requirements. Independent Work: Work without More ❯

our fast-paced People Services team, based at our Head Office in Bolton, delivering a customer focused, administrative, transactional and first level HR advisory service, providing the best possible experience for our people and managers. This is an exciting role and youll be responsible for leading and overseeing a … customer focused team, driving performance to deliver a best-in-class service to the business and play a key role in continuously improving our processes, documentation and policies. You will be responsible for the ongoing maintenance and update of these policies ensuring compliance, governance and a consistent alignment between … policy maintenance and frontline service delivery. With a data-driven mindset, you will have strong analytical skills to monitor, report and improve key performance KPIs. You will work closely with the HRIS and Analytics team to continuously improve the quality and efficiency of the service being provided You More ❯