1 to 25 of 36 Service Delivery Jobs in Manchester

Service Delivery Manager Traffic Enforcement Uniting whats next in traffic. At Yunex Traffic, we launch cities into the future with forward-looking infrastructure and transport solutions, making mobility safer, more efficient and more sustainable for all. Our Commitment: At Yunex Traffic, the uniqueness of our people … shaping the mobility world for the next generation. We are at the forefront of developing practical answers to these challenges. Join us as a Service Delivery Manager and make it your job to help bring these solutions to life for our customers. With the continued deployment of Traffic ...

Were looking for aService Delivery Managerwho can manage a portfolio of Communications and Managed Services customers and be the person they trust to keep things running well, improve what isnt and speak plainly when it matters. You will be confident to own customer relationships end to end, bring structure … real influence, not a reporting-only position. This role will suit someone with a strong operational background in IT or Managed Services such as service desk management or a team leader/service analyst/service coordinator who wants to step up into service delivery. This ...

/6 Rota £16.56 per hour plus excellent benefits Job Introduction ArrowXL is hiring!As the UKs leading provider of Two-Person Home Delivery, we continuously strive to make the world of delivery a better place. We aim to build a welcoming and friendly business that supports … ArrowXL are subject to a mandatory DBS (Criminal Record) check. Main Responsibilities, reporting to the Transport Manager: Leading and motivating your team of skilled service delivery crews and Team Leaders, coaching and developing those who need further support. Efficient fleet utilisation, resource planning and cost control (whilst always ...

Head of Delivery Role details: Location: Manchester | Contract: Permanent, full-time | Reports to: Managing Director | Salary: £50-60k, dependent on experience | Benefits: private medical healthcare, increased pension contributions and hybrid working. About Analyse Local Analyse Local is a specialist GovTech business working with Local Authorities across England … help Local Authorities maximise the collection of income that funds vital local services. As we continue to grow, we are investing in scalable delivery, stronger operational processes and better use of data, automation and insight. The Role We are looking for an experienced and commercially aware Head of Delivery ...

opportunity for an experienced IT Operations Manager to take ownership of IT service delivery, supplier management, infrastructure oversight and cyber security within a growing, Microsoft-centric business. Working closely with the IT Director, you will ensure technology services are reliable, secure and aligned with business objectives, whilst driving … organisation. Description Reporting to the IT Director, the IT Operations Manager will be responsible for the day-to-day management of IT operations, service delivery and supplier relationships across the business. The role will act as the bridge between business stakeholders and outsourced technology providers, ensuring services ...

senior leadership and progressive career opportunity for an experienced Customer Solutions and Retention leader, at the heart of a fast-growing, service-led business with a genuinely high-performance culture. This is a truly commercial, client-first role where the customer experience sits at the centre of every decision. … lead the strategy behind client engagement, satisfaction and retention, working closely with Sales, Service and Technology teams to deliver a "must-have" service that clients rely on every day. Reporting into senior leadership, you'll take full ownership of the client journey from onboarding through to service ...

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

help improve the product by raising issues and new functionality requirements. You will be a subject matter expert on our applications and focused on service delivery to provide a great customer experience. Key Responsibilities Manage customer queries via Zendesk and phone, resolving issues within SLAs Take ownership … suggest product improvements Share knowledge with the team and stay up to date with product updates and industry changes Support continuous improvement in service delivery and customer experience This is a hybrid role with three days a week based in our Swinton office. Some travel to other offices ...

product suite. You won’t do it alone. We work in pods: small, multi-disciplinary teams that bring Technical Support, Customer Support and Service Delivery together around a shared group of customers. You’ll sit at the heart of that pod, owning issues end to end and taking … valuable experience in a growing HR tech space with exposure to modern platforms Impact: Gain variety and development opportunities across support, projects and technical delivery What you’ll be doing • Investigating and resolving technical issues across our HRIS platform, within agreed SLAs. • Owning cases from first contact to resolution ...

strategic account plans tailored to each client's business objectives and needs Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities Negotiate contracts … pricing agreements while maintaining profitability and client relationships Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding Maintain accurate and up-to-date account information in the CRM system, including pipeline management and sales forecasting Identify market trends ...

Networks, Managed Wi-Fi/LAN Infrastructure, Broadband/Leased Lines, Network Security, PCI Consultancy, and structured cabling. Job Summary The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. … role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities. Key Accountabilities Lead and support the 1st Line ...

Service Design Architect Location: Remote Salary: £65k + Car + £10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs … that maintain project momentum. Collaborate Cross-Functionally : Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery. Contribute to Service Development : Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative. Drive Successful ...

Customer Support Advisor/Contact Centre Customer Service Agent A great opportunity for a Customer Support Advisor/Contact Centre Customer Service Agent to join this fast-growing fibre broadband provider, supporting customers with onboarding, broadband technical issues, billing queries and service delivery while providing excellent … customer service and troubleshooting support. If you’ve also worked in the following roles, we’d also like to hear from you: Call Centre Customer Service Assistant, Technical Support Advisor, Broadband Helpdesk Advisor, Contact Centre Advisor, Service Desk Advisor SALARY: £26,228 per annum + Benefits LOCATION ...

optimisation of mechanical infrastructure. With the support of their established team of Data Centre Services Engineers, the DCM leads operational support, remote hands service delivery, client relationships, and continuous improvement across the sites. See the attachments in the document section for the full job description and more detail … sites. Key responsibilities: Leadership & governance Own and lead end-to-end data centre operations ensuring continuous service availability. Manage people resourcing, shift patterns and escalation processes and lead and develop the on-site teams as well as managing vendors and contractors Maintain training programmes for the operations teams including ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Manchester Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership role … combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management and Service Reporting across ...

landscapes, providing strategic direction, governance, and technical leadership within a major transformation programme. The successful candidate will operate as the key architectural authority, ensuring service integrity, alignment to business objectives, and delivery against contractual commitments. The Role As Lead Architect, you will be responsible for: Owning and governing … trusted technical advisor to senior stakeholders. Managing relationships with internal teams, suppliers, and customer stakeholders. Supporting technical decision-making and ensuring quality across service delivery. Providing guidance and leadership to Domain Architects and Engineering teams. Essential Skills & Experience You will have: Proven experience operating as a Lead Architect/ ...

working with a fast-growing IT consultancy who are quickly developing a strong reputation by helping organisations accelerate their digital transformations through expert delivery across cloud, AI, software engineering and enterprise technology. They combine strategic consultancy with hands on technical expertise and partner with clients to solve complex challenges … maintaining, supporting, and delivering network services across the organisation. The role leads a small team of engineers while actively contributing across BAU support, project delivery, and operational improvement. The position focuses on ensuring stable, secure, and high-performing networking across sites, warehouses, offices, and cloud environments, while also providing ...

Were looking for aService Delivery Managerwho can manage a portfolio of Communications and Managed Services customers and be the person they trust to keep things running well, improve what isnt and speak plainly when it matters. You will be confident to own customer relationships end to end, bring structure ...

Analyse security data and alerts to identify trends, risks and potential threats Act as an escalation point for information security queries from colleagues and service delivery teams Support and coordinate patch management activities, validating effectiveness through vulnerability scanning Oversee and operate key security technologies, including SIEM, email … Work in 2025 and 2026, a reflection of our supportive and collaborative culture. What we offer Competitive starting salary 26 days holiday, increasing with service + buy/sell scheme + bank holidays 7% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health ...

shaping an organisation's IT landscape We're looking for an Infrastructure Analyst to join a high performing IT Operations team, supporting both project delivery and the ongoing development of a complex enterprise infrastructure environment. This is an excellent opportunity for someone who enjoys a varied role spanning infrastructure … locations Providing technical expertise throughout the project lifecycle, from design and implementation through to operational support Working closely with project teams to ensure successful delivery of infrastructure and application projects Maintaining infrastructure documentation, recovery procedures and system designs Supporting business continuity, disaster recovery and high-availability initiatives Monitoring, troubleshooting ...

digital capability within the Digital Technical Competence team. These roles are central to building sustainable in-house expertise that supports the design, development, and delivery of digital solutions across the transport network. A key focus of this campaign is creating new opportunities. As a result, we are recruiting … important operational environments. You will lead the architecture for substantial, high-value and multifaceted solutions, setting architectural standards, providing clear technical direction, and guiding delivery teams through pragmatic, well-informed decision making. This role drives enterprise-wide architecture, promoting reuse and interoperability, while ensuring digital services are operationally sustainable ...

looking for principal-level Cisco network engineers (CCIE/CCNP) operating at the top of their field. This is far more than a technical delivery role. You'll be a trusted technical authority , responsible for shaping technology roadmaps , influencing network transformation programmes , and guiding senior customer stakeholders … leadership, customer engagement and network transformation. Whilst retaining deep technical credibility, you'll operate at principal level, influencing architecture decisions, shaping technical roadmaps, driving service improvement initiatives and acting as the senior technical escalation point for both customer and external stakeholders. You'll work closely with Technical Directors, Solution ...

support services across a diverse UC technology portfolio. Working closely with customers, project teams, support specialists, and sales colleagues, you will help ensure exceptional service delivery and customer satisfaction. Key Responsibilities Install, configure, maintain, and support Unified Communications systems. Diagnose and resolve hardware, software, network, and system-related … issues. Provide on-site and remote technical support to customers. Manage faults and service tickets in line with agreed SLAs. Liaise with project and support teams to ensure efficient job completion and customer communication. Support the sales function with technical expertise during customer engagements and solution design. Maintain accurate ...

Producing technical documentation, including High-Level Designs (HLD) for configurations. * Leading and supporting new IT infrastructure projects. * Sharing expertise across client teams to enhance service delivery. Your Skills: Experience with M365, Intune, and Azure. * Strong end-user support skills for desktop environments and Office applications, including SharePoint. * Knowledge ...

opportunities to improve efficiency across the customer estate What you'll bring * 10+ years in enterprise infrastructure engineering or operations, ideally including managed services delivery * Expert-level VMware VCF - vSphere 7/8, VSAN and NSX-T - including troubleshooting and lifecycle management * Hands-on Dell VxRail HCI experience: deployment ...