1 to 25 of 53 Service Delivery Jobs in Manchester

Service Delivery Lead We're looking for an enthusiastic and motivated individual to work alongside the current Service Delivery Lead and wider service delivery team across the North West. Applications from individuals who are seeking flexible working options, including reduced hours or job shares … welcomed. Position: S11343 Service Delivery Lead Location: Home-based, North West. However, travel will be required as part of this role (may include team meetings or other work-related meetings including occasional overnight stays for training or national meetings) Hours: Part-time, 21 hours per week Salary ...

Service Delivery Manager - Manchester £70,000 - £78,000 + Benefits A Leading Consultancy is seeking x2 Service Delivery Managers for their Manchester office, with hybrid working (2-3 days a week). Due to the nature of the role this position will require the successful candidate … undergo SC clearance and be a Sole UK National. As a Service Delivery Manager, you'll play a key role in ensuring the effective delivery of infrastructure Managed Services to our clients. You'll be responsible for managing contract and financial obligations, maintaining client satisfaction, and driving ...

Service Delivery Lead We're looking for an enthusiastic and motivated individual to work alongside the current Service Delivery Lead and wider service delivery team across the North West. Applications from individuals who are seeking flexible working options, including reduced hours or job shares … welcomed. Position: S11343 Service Delivery Lead Location: Home-based, North West click apply for full job details ...

Type: Full-time, Permanent Working Pattern: Hybrid (minimum 3 days per week in the office) ______________ About the Role We are working with a Managed Service Provider (MSP) that is investing heavily in the growth of its Customer Success function. They are seeking an experienced Customer Success Team Lead … build and lead a Customer Success team within a fast-paced, service-led MSP environment. This is a strategic, hands-on role combining people leadership, account ownership, and commercial oversight. You will manage a portfolio of high-value managed service clients while coaching the team to deliver proactive ...

people at the heart of designing, building and delivering public services leads to better outcomes for everyone.About the roleWe are hiring for a Senior Service Delivery Manager to join Made Tech’s Managed Service. This role plays a critical part in our mission to make public services better. … Managed Service team is responsible for operating, maintaining and improving a wide range of services from life-saving services that support blue-light operations, to platforms that ensure the smooth running of government. This role reports into the Head of Managed Services.Senior Service Delivery Managers resolve ...

shift allowance In addition, you will also get these great benefits: Annual Leave Entitlement 31 days entitlement (including statutory bank holidays) which increases with service! Holiday Buy SchemeBuy up to 5 additional days Enhanced Pension Plan including ArrowXL company contributions Life Insurance Company funded 2x basic salary life cover … from day one Enhanced maternity, paternity, adoption and shared parental leave Long Service Awards Awarded for every 5 years service Employee of the Month Incentives Local winners across the country plus an overall winner chosen by the CEO Progression and Development Opportunities Investment into your career path ...

Role: Technical Director Salary: £80,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling … continuous improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement * Partner with the COO and senior leadership to design and deliver a continuous improvement ...

Technical Operations Director Salary: £80,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling … continuous improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement * Partner with the COO and senior leadership to design and deliver a continuous improvement ...

Overview Our client is seeking Senior Service Design Consultants to support the delivery of user-centred, strategically aligned services across complex client environments. This role takes a holistic view of organisational ecosystems, leading service strategy, shaping propositions, and guiding multidisciplinary Agile teams to deliver meaningful outcomes … users and organisations. This opportunity is well suited to experienced service design professionals who are confident operating at senior level, influencing stakeholders, and contributing to leadership, delivery excellence, and community development. Responsibilities • Lead strategic planning for services to ensure alignment with business objectives and user needs. • Define ...

Your New Role You will be responsible for meeting the daily service maintenance and repair needs of the customer's equipment, as a Home-Based Mobile Field Engineer with a large geographical area. Establish and maintain proper business relationships with customers, peers and support departments as well as performing … support departments * Maintaining tools, test equipment and Company supplied Vehicle. * Adherence to all part process and procedures * Utilizing escalation and support processes to resolve service delivery issues. * Working as a member of the local team to provide efficient service delivery to all accounts within assigned area. ...

Title: Service Desk Manager Location: Manchester Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, fostering career growth through both lateral and vertical opportunities. About the role: As Service Desk Manager, you will lead a high-performing team with oversight … Line Engineers, Team Leader (1st/2nd Line) and Vendor Support. You will ensure service excellence using ITIL processes, drive innovation, manage major incidents, optimise service platforms and oversee NOC governance. Responsibilities include but not limited to, designing and improving service desk and NOC processes, ensuring ...

Head of I&T Europe (VP) role at CHEPThis role brings together full technology capability and dependencies of our business via a matrixed delivery model and drive a level a regional ownership of all technologies impacting the Region as well as have full accountability for overseeing Technology Services deliverables … primary liaison and interface between the regional executive leadership team, including ELT members, all I&T Programme and Change teams and I&T Service Delivery. You’ll proactively contribute to the development of the business by focusing on continuous improvement opportunities, whether through delivery ...

team. Role and responsibilities: Triaging and resolving customers Server, Storage & Network issues Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts … identify complex problems and review related information to develop and evaluate options and implement solutions To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided ...

leading gaming company seeks a Head of Service Management in Manchester to lead the strategic delivery of ITSM capabilities. You will drive service operations, ensure efficient service delivery, and champion a service-oriented culture. The ideal candidate will have significant senior level experience ...

Audio Visual Field Service Engineer - providing service to client sites in the Manchester, Sheffield, Nottingham Region My client is a leading Audio-Visual integrator with a long history of innovation and excellence. Their team is composed of passionate, highly intelligent, and energetic individuals who are eager to make … excitement and want to be part of something unique, we invite you to read on. Main Purpose of Position To provide proactive and reactive service and maintenance of audio-visual equipment on customer premises across the Midlands, North & West and potentially throughout Europe, and offshore. You will be responsible ...

lead and continuously develop the Business Analysis function, ensuring high-quality, consistent and user-focused analysis that supports organisational priorities and service improvement. The role will foster strong collaboration across operational, digital and corporate teams to enable effective, evidence-based decision making and successful delivery of change initiatives. … Responsibilities Provide strategic leadership to the Business Analysis function, embedding best practice in requirements management, service design and process improvement. Work collaboratively with service leads, digital teams and stakeholders to understand business needs and translate them into clear, deliverable requirements. Lead early-stage scoping, options appraisal and development ...

patient outcomes, join us and help build the hospital of the future.Main duties of the jobWhat You\'ll Do Lead the development and delivery of a Trust-wide digital strategy aligned with national priorities.Develop and implement the Trust\'s digital strategy, ensuring systems support integrated care, research, and performance … including AI and machine learning, to enable evidence-based decision-making and personalised care and deliver the ambition of the Future Christie programme.Lead digital service delivery across software development, clinical applications, infrastructure, user support, and cybersecurityEnsure robust digital governance and compliance with NHS and legal standards. Provide assurance ...

This position plays a key role in driving growth across the communications function, supporting existing customers through value-added solutions, and ensuring the consistent delivery of high-performing voice, connectivity, and mobility services. The role works closely with senior stakeholders and technical leadership to align offerings, improve efficiency … function* Build, lead, and develop a high-performing team specialising in mobile and UC solutions* Assess market trends and identify opportunities for expansion and service innovation* Promote cross-selling and upselling initiatives to maximise customer value Service and Operational Oversight * Take ownership of daily operational performance across communications ...

open to largely remote working with the occasional travel to an office. Role Responsibility A key change role, responsible for the successful delivery of Change Business Analysis Services to Programmes, Projects & Small Changes, to support the business in meeting its objectives and goals through the delivery of Change. … assigned to Larger Projects and Programmes, with high or very high complexity, engaging with Director or C-Suite stakeholders. Typical Accountabilities Change Business Analysis Service Delivery Deliver Change Business Analysis Service Offerings to Programmes, Projects and Small Changes, including (but not limited to): Identify and document ...

user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement … Assist, GenAI, Workflow Data Fabric and automation capabilities Experience & UI Design Configure Next Experience UI Build role-based interfaces using UI Builder and Service Portal Deliver intuitive dashboards and user journeys Integrations & Data Integrate ServiceNow with external systems using REST/SOAP APIs and IntegrationHub Support data migration ...

leading betting and gaming company in Manchester is seeking a Head of Service Management to spearhead IT service management capabilities across the organization. The successful candidate will define and implement strategies to ensure efficient service delivery, aligned with business objectives. Key responsibilities include overseeing incident … problem management, and leading a high-performing service management team. A competitive salary of £75,000 - £85,000 along with generous benefits is offered. #J-18808-Ljbffr ...

remote engineer for a substantial corporate user base Being instrumental in the creation of strong and effective relationships with business users to ensure that service delivery meets their expectations Attending Service Management meetings to represent and resolve operational escalations and priorities for both locally to the site … Develop trends by monitoring and analysing Incidents, Problems and Requests Working cross-organisation with other IT analysts and engineers to provide prompt and efficient service To accurately record incidents using the relevant logging systems in a timely manner in accordance with agreed SLA’s Escalate issues as appropriate ...

lasting impact on patient outcomes, join us and help build the hospital of the future. Responsibilities What You’ll Do Lead the development and delivery of a Trust-wide digital strategy aligned with national priorities. Digital Strategy & Transformation Develop and implement the Trust's digital strategy, ensuring systems support … machine learning, to enable evidence-based decision-making and personalised care and deliver the ambition of the Future Christie programme. Lead digital service delivery across software development, clinical applications, infrastructure, user support, and cybersecurity Ensure robust digital governance and compliance with NHS and legal standards. Provide assurance ...

Defender and SentinelTessian (Proofpoint)MimecastMS E5 Security SuiteStrong analytical skills with the ability to efficiently troubleshoot and diagnose technical faultsGood working knowledge of IT service delivery processesEstablished knowledge of modern Windows (desktop and server) operating systems, and also familiar with Mac/Linux operating systemsCompetent knowledge … Citrix XenApp/XenDesktop/WEM and how it fundamentally worksExperience with troubleshooting networking issues on the LANGood awareness of working with the IT Service Management systemThis is a permanent Head of Cyber Security role based at offices in Manchester, with 2 days in the office and 3 days ...

Proofpoint) Mimecast MS E5 Security Suite Strong analytical skills with the ability to efficiently troubleshoot and diagnose technical faults Good working knowledge of IT service delivery processes Established knowledge of modern Windows (desktop and server) operating systems, and also familiar with Mac/Linux operating systems Competent knowledge …/XenDesktop/WEM and how it fundamentally works Experience with troubleshooting networking issues on the LAN Good awareness of working with the IT Service Management system This is a permanent Head of Cyber Security role based at offices in Manchester, with 2 days in the office ...