1 to 25 of 33 Service Delivery Jobs in Manchester

Service Delivery Analyst Locations available: Peterborough, Manchester, Stoke-On-Trent, Chesterfield (flexible hybrid working). We have offices based in the above locations, however, we are open to largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust … governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change ...

Position: Service Delivery Lead. Location: John Brierley & Son Funeral Directors Job Type: Full-time, 38.33 Hours per week. Salary: £32,960 per annum We're looking for a dedicated and compassionate individual to join our team at John Brierley & Son Funeral Directors as a Service Delivery … with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way. The Role As Service Delivery Lead, you'll be responsible for overseeing the entire care journey of the deceased while ensuring the highest standards of respect, dignity ...

Technical Operations Director Salary: £90,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling … continuous improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement * Partner with the COO and senior leadership to design and deliver a continuous improvement ...

Position: Service Delivery Lead. Location: John Brierley & Son Funeral Directors Job Type: Full-time, 38.33 Hours per week. Salary: £32,960 per annum We're looking for a dedicated and compassionate individual to join our team at John Brierley & Son Funeral Directors as a Service Delivery ...

Smarter, connected homes are key to improving energy efficiency and accelerating Britains transition to a low-carbon economy. As a valued member of our Service Centre team, you will work closely with energy suppliers and distribution network operators, ensuring smart metering processes run smoothly and efficiently. Your contribution will … directly support the delivery of high-quality service and help shape a cleaner, more sustainable future for everyone. Summary of the role: The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires ...

Description Reporting to the 2nd Line Support Team Leader, you will handle escalations from the Service Desk and be responsible for the creation and standardisation of automated tasks as well as the formalisation of procedures for the Service Desk Team. What does the job involve? Responsible … line support, both in person and remotely via MS Teams, phone and remote access tools Identifying areas for improvement within Service Delivery Team via automation and standardisation Help to plan and execute project work within Technology Services Maintain documentation and educate the Service Desk in IT Best ...

Join Police Digital Service as Service Operations Manager, starting salary at £65,000pa About Police Digital Service To protect people from harm in our rapidly changing world, police services must not only keep up with technology and business changes but develop capabilities and ways of working that … value People We do the right thing We are innovative We are one Team We are proud and passionate Key Responsibilities Live Service Operations: Own the day-to-day operational performance of live services supported through the technical service desk. Lead first and second line support teams ...

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

clear, actionable insights to inform DG-level decision-making, risk appetite setting, and departmental prioritisation. Articulate business impacts: how risks could affect operations, resilience, service delivery, customer experience, staff safety or data protection. Support senior leaders (e.g., Director General for Finance) by outlining options, consequences and recommended mitigations. … gather evidence, test assumptions and validate analysis. Ensure alignment across functions and build consensus around risk understanding, mitigations and priorities. Team Leadership and Delivery Management Lead, mentor and quality-assure the work of a small team of colleagues. Task and oversee scenario-level analysis (e.g., physical estate failure scenarios ...

Main duties of the job Working closely with senior clinical, operational and corporate leaders, you will ensure data and analytics drive strategic decision-making, service improvement and transformation. This role requires strong leadership, excellent stakeholder engagement, and the ability to turn complex data into clear, actionable insight that delivers … real impact. About us North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital ...

user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement … Assist, GenAI, Workflow Data Fabric and automation capabilities Experience & UI Design Configure Next Experience UI Build role-based interfaces using UI Builder and Service Portal Deliver intuitive dashboards and user journeys Integrations & Data Integrate ServiceNow with external systems using REST/SOAP APIs and IntegrationHub Support data migration ...

/SAM Marshall Wolfe are hiring on behalf of our client, for an experienced ITAM Product Manager. This role suits an experienced IT Service Management professional with strong ServiceNow HAM/SAM expertise and a background in product ownership, data reporting, and process improvement. You will work closely with … technology teams to improve IT service management processes and support the delivery of technology services. The focus is on driving efficiency, strengthening controls, and improving the customer journey through better service design and delivery. This role offers hybrid working and can be based in Northampton, Glasgow, Knutsford ...

Service Desk Team Leader Leading Managed Services Provider Hybrid - Manchester Paying up to £50,000, depending on experience A fantastic opportunity has arisen for an experienced Service Desk Team Leader to join a highly respected Managed Services Provider. This role is centred on strong people leadership, guiding … team to deliver high-quality services across a broad customer base. The successful candidate will take ownership of day-to-day team management, mentoring, service quality, and workload coordination. The environment is built on VMware, enterprise backup solutions including Veeam and Commvault, and infrastructure from Dell and HP. While ...

being delivered across Manchester. As part of the Digital Workstream the NMGH New Hospital Project Intelligent Hospital Capability (IHC) Manager will contribute to the delivery of future-ready healthcare infrastructure aligned with national standards and intelligent hospital design principles.This position supports the integration of intelligent hospital capabilities, including digitally … NMGH New Hospital Project Intelligent Hospital Capability (IHC) Manager will be responsible for the management of the IHC prioritisation and technical specification delivery to support market engagement, cost analysis and benefits quantification. The post will play a lead role in working with clinical and operational service delivery ...

Analyse security data and alerts to identify trends, risks and potential threats Act as an escalation point for information security queries from colleagues and service delivery teams Support and coordinate patch management activities, validating effectiveness through vulnerability scanning Oversee and operate key security technologies, including SIEM, email … Great Place to Work in 2025 and 2026 a reflection of our supportive and collaborative culture. What we offer 26 days holiday, increasing with service + buy/sell scheme + bank holidays 7% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health ...

user centred capabilities • A track record as a product professional within a consulting environment • Experience delivering user-centered digital services • Experience with government digital service delivery (Ideal) • Lead and support a team of product specialists • Use evidence and insight to drive decisions and keep users at the centre … Bridge the gap between stakeholders and the delivery team • Work confidently across Agile delivery methods (Scrum, Kanban) What's in it for you? • £55,000 to £80000 • Up to 25 days holidays per annum alongside UK public holidays • Health and Wellbeing Assurance • Pension Scheme contributions • Flexible Benefit Scheme ...

scaling tech business. You’ll play a big part in ensuring our support function is efficient, connected across multiple disciplines, built for global delivery and covering the client’s entire Giraffe360 pipeline. That means improving how issues are handled, spotting patterns and opportunities, and helping us turn support into … seamless experience across project & processing support, hardware & bug fixes & collaborating with our agentic team Build scalable processes, tools and ways of working that improve service and reduce friction Use data and insight to improve performance, identify root causes and drive smarter decision-making Lead, coach and develop a high ...

senior member of the team, you will lead a group of P2P Analysts and Administrators, supporting their development while driving high standards of service delivery to both internal stakeholders and external suppliers. This position is well suited to someone who enjoys leadership responsibility, thrives in a high-volume … transactional environment, and is motivated by improving processes and strengthening financial controls. Key Responsibilities for the Role: Lead the day-to-day delivery of the Procure to Pay function, ensuring supplier payments are accurate and processed on time across multiple entities Oversee supplier statement reconciliations, investigating and resolving discrepancies ...

business to recruit an experienced and forward-thinking IT Manager. This is a key leadership role, responsible for overseeing all aspects of IT operations, service delivery, and technical projects across multiple sites. You'll lead a small in-house team, manage third-party providers, and work closely with … point of contact between local teams and group-level IT stakeholders Support in-house software development and internal tooling improvements Drive automation and service innovation using AI and modern collaboration tools Manage IT budgets, procurement, licensing, and supplier relationships Maintain strong security standards, disaster recovery planning and compliance Build ...

nationwide store network. This is a hands-on role rather than a people-management position. Key responsibilities include: Owning IT infrastructure, applications, and service delivery across HQ and retail sites Supporting and developing the Microsoft 365 environment Managing on-premise systems supporting finance Working as the conduit between … issues are resolved quickly to minimise operational and retail disruption What they're Looking For: This role will suit someone who enjoys ownership and delivery Package & Benefits Salary £55,000 depending on experience Pension Staff discount scheme Long-established, financially stable business with strong leadership High opportunity to influence ...

printers and other peripherals to ensure functionality and reliability. Document findings and provide recommendations based on audit results. Collaborate with team members to enhance service delivery and efficiency. Maintain a professional demeanor while representing the organization at different sites. Requirements: Proven experience as a Desktop Support Engineer ...

CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - HARDWARE BREAK/FIX) To apply: THE OPPORTUNITY We are seeking a Level 2 Field Service Technician to deliver scheduled onsite hardware repair services across Birmingham. This role involves daily travel (50%+), working independently across multiple customer sites. THE ROLE … onsite hardware break/fix visits Follow strict parts processes and return procedures Manage tickets and updates via phone, email and internal systems Escalate service delivery issues appropriately Maintain tools and testing equipment Work independently across field locations Lift and carry equipment up to 25kg where required This ...

relationships with new clients Manage the full sales cycle from initial contact through to contract award Work closely with internal teams to ensure successful service delivery Requirements Proven business development experience within the MRO sector (essential) Strong track record of winning new business Experience selling mobile and/ ...

owners. You will also support sale preparation and due diligence, ensuring the business is organised, credible, and attractive to potential buyers while maintaining strong service delivery. What you'll need to succeed To succeed in this role, you'll need strong commercial and financial leadership experience within ...

resolve network issues to maintain high availability Ensure systems are patched, secure and performing optimally Maintain accurate technical documentation and update configuration records Support service delivery through ticketing systems and meet SLAs What Experience is Required Strong experience with Cisco networking (CCNA minimum, 5+ years preferred) Cisco Firepower ...