Job Title: IT Delivery Engineering Manager Location: Bridgend, South Wales Salary: £40,000 - £45,000 per annum Job Type: Full time, Permanent Working Hours: 5 days a week 9am to 5.30pm, Flexible hours between 8am - 6pm Flotek Group are the fastest growing Tech Company in the UK, providing IT … locations across the South West and North Wales, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. We are looking for an enthusiastic cloud focussed specialist with a passion for customer service with previous … experience of working within the ICT sector, preferably in an IT Delivery or IT Manager role. You will be responsible for Leading a team of IT delivery engineers. Job Responsibilities: Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale More ❯
Job Title: IT Delivery Engineering Manager Location: Bridgend, South Wales Salary: £40,000 - £45,000 per annum Job Type: Full time, Permanent Working Hours: 5 days a week 9am to 5.30pm, Flexible hours between 8am - 6pm Flotek Group are the fastest growing Tech Company in the UK, providing IT … locations across the South West and North Wales, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. We are looking for an enthusiastic cloud focussed specialist with a passion for customer service with previous … experience of working within the ICT sector, preferably in an IT Delivery or IT Manager role. You will be responsible for Leading a team of IT delivery engineers. Job Responsibilities: Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale More ❯
to delivering expertise, passion, and heart in every product and service. We are seeking an enthusiastic, cloud-focused specialist with a passion for customer service and experience in the ICT sector, preferably in an IT Delivery or IT Manager role. You will lead a team of IT delivery … training programs for team members to support their professional growth, ensuring they have the necessary skills and knowledge. Promote a customer-centric approach to servicedelivery, prioritizing customer satisfaction and empowering the team to exceed expectations. Collaborate with clients to understand their needs and goals, providing strategic guidance … and technology recommendations. Stay informed about industry trends and emerging technologies, recommending service enhancements and innovations. Coordinate with IT Project Managers to ensure timely and budget-compliant project delivery. Work with IT delivery engineers on projects such as email migrations, firewall installations, and email threat protection implementations. Create More ❯
major incidents as they arise. Automation & Continuous Improvement: • Drive automation and scripting initiatives to enhance efficiency in provisioning workflows. • Participate in initiatives to optimise servicedelivery and improve the end-user experience. Collaboration & Documentation: • Work closely with the EUC Manager and other team members to enhance processes and … service delivery. • Maintain accurate records and documentation of device configurations, support tickets, and inventory. • Communicate effectively with end-users to understand their needs and provide necessary support. Required qualifications to be successful in this role • Proficiency with Configuration Manager 2012 or later (SCCM). • Understanding of Active Directory (AD More ❯
regional sales and support locations across the UK. Our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: As a Helpdesk Manager, your role goes beyond technical troubleshooting-you are the driving force … behind a customer-centric, high-performance support team, balancing both on-site and remote staff. Your leadership ensures seamless communication, exceptional servicedelivery, and continuous growth within the team of Advisors, Technicians and Team Leaders. Key Responsibilities: Deliver Exceptional Customer Support : Set high service standards and ensure … effective resolution. Drive a Learning Culture: Facilitate workshops, certifications, and hands-on training for both remote and on-site staff, ensuring skill development and service consistency. About you: Minimum of 5 Years Experience in managing a team Strong leadership and coaching abilities across on-site and remote teams. Expertise More ❯
regional sales and support locations across the UK. Our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: As a Helpdesk Manager, your role goes beyond technical troubleshooting-you are the driving force … behind a customer-centric, high-performance support team, balancing both on-site and remote staff. Your leadership ensures seamless communication, exceptional servicedelivery, and continuous growth within the team of Advisors, Technicians and Team Leaders. Key Responsibilities: Deliver Exceptional Customer Support : Set high service standards and ensure … effective resolution. Drive a Learning Culture: Facilitate workshops, certifications, and hands-on training for both remote and on-site staff, ensuring skill development and service consistency. About you: Minimum of 5 Years Experience in managing a team Strong leadership and coaching abilities across on-site and remote teams. Expertise More ❯
management and ensuring accurate hardware tracking Liaising with third-party suppliers for device repair and replacements Meeting agreed support targets and contributing to overall servicedelivery Following internal IT procedures and contributing to a consistent support experience What we’re looking for: Experience in an IT support role More ❯
management and ensuring accurate hardware tracking * Liaising with third-party suppliers for device repair and replacements * Meeting agreed support targets and contributing to overall servicedelivery * Following internal IT procedures and contributing to a consistent support experience What we're looking for: * Experience in an IT support role More ❯
IT presence across the business building trust with users, understanding their pain points, and proactively offering tech-based solutions. Work closely with our Managed Service Provider (MSP) to manage helpdesk tickets, analyse trends, and identify recurring issues for resolution and training. Lead and prioritise your daily workload, ensuring a … and other workplace tech, ensuring minimal disruption to users. Attend and contribute to departmental meetings, sharing user feedback, trends, and new ideas to improve service delivery. Who Were Looking For Were looking for a confident, approachable IT professional who enjoys helping others and can thrive in a fast-paced More ❯
