1 to 25 of 26 Service Delivery Jobs in South Wales

Service Delivery Agent/Customer Support/Operations (Anti-Money Laundering & Compliance Services) We are looking for a proactive and customer-focused Service Desk Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a number of … new services being established. We are looking for somebody who has worked in a contact centre, operations department or service delivery environment previously. You should be well versed taking inbound and outbound calls, managing, creating and resolving new service tickets (20-30 per day) This contract role … has been assessed as outside IR35 This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction. Experience required: Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. Proven experience using ticketing systems (e.g., HubSpot More ❯

Service Delivery Agent/Customer Support/Operations (Anti-Money Laundering & Compliance Services) We are looking for a proactive and customer-focused Service Desk Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a number of … new services being established. We are looking for somebody who has worked in a contact centre, operations department or service delivery environment previously. You should be well versed taking inbound and outbound calls, managing, creating and resolving new service tickets (20-30 per day) This contract role … has been assessed as outside IR35 This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction. Experience required: Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. Proven experience using ticketing systems (e.g., HubSpot More ❯

Job Description Service Delivery Agent/Customer Support/Operations (Anti-Money Laundering & Compliance Services) We are looking for a proactive and customer-focused Service Desk Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a … number of new services being established. We are looking for somebody who has worked in a contact centre, operations department or service delivery environment previously. You should be well versed taking inbound and outbound calls, managing, creating and resolving new service tickets (20-30 per day) This … contract role has been assessed as outside IR35 This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction. Experience required: Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. Proven experience using ticketing systems More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and … this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure … IT service desk professionals & a couple of Team Leaders Experience Required: Experience in a similar senior IT role i.e. Head of IT/Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent More ❯

Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT … projects are delivered effectively and aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates … efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance More ❯

Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT … projects are delivered effectively and aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates … efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance More ❯

Its primary functions are: • to provide high quality IT systems, support and maintenance across the organisation •to provide strategic advice and guidance to the service areas and their directorates •to contribute to the delivery of the Council's Digital First approach The ICT Service consists of several … functions including: •the Service Desk •Enterprise Systems and Data teams responsible for the development, support and maintenance of both in-house developed and 3rd party applications •ICT Services teams delivering network, server and end user computing services •Security and Compliance •Enterprise Architecture . About the job The technologies supported … and cloud infrastructures. Within the school environment there is a strong adoption of Chromebooks and iPads along with both Google and Microsoft cloud-based service offerings. You would be joining an enthusiastic and ambitious team with opportunities to work with a range of cutting edge technologies. You will have More ❯

term success and innovation. This is a unique opportunity to join at a pivotal moment, helping to shape and scale our use of Salesforce Service Cloud, Service Cloud Voice, Einstein AI, Data Cloud, and other cutting-edge technologies. You'll be at the forefront of redefining our Contact … re excited about combining hands-on technical leadership with strategic impact, we'd love to hear from you. Technical Responsibilities Drive the design and delivery of a best-in-class Salesforce solution for HL's Contact Centre and Client Engagement functions, leveraging Service Cloud, Service Cloud Voice … practices, development standards, and governance processes to ensure quality, scalability, and reliability of the platform. Lead platform and release planning, managing technical dependencies and delivery milestones in collaboration with delivery and architecture leads. Monitor and optimise platform performance, ensuring high availability, scalability, and efficient use of resources. Stay More ❯

Chief Executive Officer - The Insolvency Service Salary: £149,000 Location: Flexible- applicants can base themselves in a number of locations, choosing from: London (Stratford), Birmingham, Cardiff, Croydon, Edinburgh, Exeter, Ipswich, Leeds, Manchester, Newcastle and Nottingham The Insolvency Service is looking for a Chief Executive Officer (CEO) to guide … the agency through an exciting period of transformation and growth. The Insolvency Service plays a crucial role in administering the law governing corporate failure and personal bankruptcy and they are look for a visionary leader to take them forward. About The Insolvency Service: At the Insolvency Service … the principal role is to deliver economic confidence by supporting those in financial distress, tackling financial wrongdoing, and maximising returns to creditors. The Insolvency Service provide the frameworks that deal with insolvency and the financial misconduct that sometimes accompanies or leads to it and has an outstanding reputation as More ❯

locations across the South West and North Wales, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. We are looking for an enthusiastic cloud focussed specialist with a passion for customer service with previous … experience of working within the ICT sector, preferably in an IT Delivery or IT Manager role. You will be responsible for Leading a team of IT delivery engineers. Job Responsibilities: • Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale … professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles. • Champion a customer-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed More ❯

locations across the South West and North Wales, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. We are looking for an enthusiastic cloud focussed specialist with a passion for customer service with previous … experience of working within the ICT sector, preferably in an IT Delivery or IT Manager role. You will be responsible for Leading a team of IT delivery engineers. Job Responsibilities: • Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale … professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles. • Champion a customer-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed More ❯

customer services, ensuring a positive experience throughout the entire tenant journey. The role also champions community resilience by embedding tenant voices in governance and service improvements, applying an asset-based approach to community work. Through strategic and operational leadership, the Head of Housing drives performance, fosters continuous improvement, and … outcomes for tenants and staff. Responsibilities: Provide strategic and operational leadership to the Housing and Communities team, driving a culture of continuous improvement and service excellence. Champion a customer-focused approach, ensuring high-quality service delivery across the entire tenant journey. Develop and monitor KPIs to improve … benchmarks. Increase tenant satisfaction and enhance communication and engagement across all services. Strengthen community development and ensure tenant voices are embedded in governance and service improvements. Oversee grant-funded projects that expand community impact and inclusivity. Manage team budgets effectively, supporting financial planning and value for money. Lead tenancy More ❯

major incidents as they arise. Automation & Continuous Improvement: • Drive automation and scripting initiatives to enhance efficiency in provisioning workflows. • Participate in initiatives to optimise service delivery and improve the end-user experience. Collaboration & Documentation: • Work closely with the EUC Manager and other team members to enhance processes and … service delivery. • Maintain accurate records and documentation of device configurations, support tickets, and inventory. • Communicate effectively with end-users to understand their needs and provide necessary support. Required qualifications to be successful in this role • Proficiency with Configuration Manager 2012 or later (SCCM). • Understanding of Active Directory (AD More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

cloud. This includes proactive monitoring, troubleshooting, and support across various IT functions such as hardware, security, and application management. The role also oversees IT service desk operations, providing support to end users, ensures adherence to policies and collaboration on IT projects. Strong emphasis on security, effective service delivery … cloud, while diagnosing and resolving connectivity issues Collaborate on IT projects, manage system upgrades, and monitor infrastructure to address issues proactively Manage the IT Service Desk, ensuring SLA compliance, resolving support tickets, handling emergencies, and providing advanced troubleshooting and remote support Support in delivering secure IT services Manage user More ❯

services enabled by technology. We are building a community of designers and researchers to support the growing demand for a design-led approach to service delivery in the public sector. Senior User Researchers are experienced practitioners confident in collaborating with UCD colleagues and external professions such as Data … research methods and analysis techniques, sharing knowledge with the UR community. Seek feedback on work and provide constructive feedback to colleagues. Desirable: Skills in Service Design, Content Design, or Interaction Design. Key measures Delivery of effective public services for users and clients. Development of case studies demonstrating good … public service design and outcomes. Growth and satisfaction within the UCD community at Made Tech. We continually listen to our teams and evolve our benefits, including flexible benefit schemes, social and wellbeing events, paid counselling, and support services. Successful candidates may be required to undertake SC clearance. Our hiring More ❯

We're hiring a skilled Project Support Engineer to join a growing, friendly MSP. Reporting to the Head of Project Delivery, you'll lead end-to-end IT project delivery, ensuring top-tier customer satisfaction. Responsibilities Plan, scope, and deliver end-to-end IT projects, including technical pre … sales and documentation Coordinate vendors, manage technical resources, and troubleshoot project issues Support customer onboarding and ensure seamless service delivery Requirements Proven experience as a Project Engineer or in a 2nd/3rd Line role with hands-on project delivery. MSP experience highly desirable. Strong expertise in Microsoft More ❯

We're hiring a skilled Project Support Engineer to join a growing, friendly MSP. Reporting to the Head of Project Delivery, you'll lead end-to-end IT project delivery, ensuring top-tier customer satisfaction. Responsibilities Plan, scope, and deliver end-to-end IT projects, including technical pre … sales and documentation Coordinate vendors, manage technical resources, and troubleshoot project issues Support customer onboarding and ensure seamless service delivery Requirements Proven experience as a Project Engineer or in a 2nd/3rd Line role with hands-on project delivery. MSP experience highly desirable. Strong expertise in Microsoft More ❯

management and ensuring accurate hardware tracking * Liaising with third-party suppliers for device repair and replacements * Meeting agreed support targets and contributing to overall service delivery * Following internal IT procedures and contributing to a consistent support experience What we're looking for: * Experience in an IT support role More ❯

and markets, while exploring additional ways to better serve existing clients. Support the operations team with account management to ensure a personable and tailored service delivery to all clients brought on board. Ensure clear profit margins on all accounts and jobs, maximizing them whenever possible. Travel to meet … in Sea, Road and Air freight sales Good understanding of transport and Worldwide logistics Strong resilience and positivity particularly in challenging situations Outstanding customer service skills Strong negotiation skills The ability to develop and build strong and personable relationships over the phone and in person with a broad range More ❯

NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works … professional field (or equivalent qualification/experience). Industry-recognised qualification in cloud security architecture. Experience in reviewing security configurations within an operational IT service delivery role in a large, complex programme. Experience in defining and designing Cyber security requirements for IT systems aligned with organisational objectives. Desirable More ❯

NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works … professional field (or equivalent qualification/experience). Industry-recognised qualification in cloud security architecture. Experience in reviewing security configurations within an operational IT service delivery role in a large, complex programme. Experience in defining and designing Cyber security requirements for IT systems aligned with organisational objectives. Desirable More ❯

with United Welsh's strategy, ensuring that our systems are modern and secure. You will also work collaboratively with senior leaders to drive excellent service delivery to customers and stakeholders, building strong relationships with partnerships across the United Welsh Group. Permanent Full-time, 35 hours £92,594.27 per More ❯

managing over 2,000 homes and delivering support services through partnerships and subsidiaries. The organisation is committed to community well being, sustainability, and inclusive service delivery. Role Overview The Head of IT & Systems leads a small in-house IT team and is responsible for the delivery, security, and … develop the IT team, fostering a culture of continuous improvement. Manage IT infrastructure, systems, telecoms, and cyber security. Oversee IT budgets, system procurement, and service contracts. Deliver business continuity planning and disaster recovery processes. Ensure data compliance in line with UK GDPR. Provide strategic and operational support to departments … and projects. Essential Skills & Experience Proven IT leadership and team management Strategic planning and change delivery Network and system security knowledge IT infrastructure and cloud-based system administration (e.g., Office 365, Azure, VMWare) Experience with reporting tools (Power BI, SQL, SSRS) Budget and project management expertise Strong communication and More ❯