1 to 25 of 34 Service Delivery Jobs in South Wales

Welsh financial services provider focused on real estate finance and specialist residential mortgage markets. Under the overall management of the Head of Service Security & Operations, the IT Service Delivery Lead is responsible for leading the Service Improvement and Service Desk teams to ensure that applications … with ITIL best practice and supported within agreed SLAs. Essential Experience: Relevant IT or computer science degree. ITIL Foundation Qualification. Experience of working in Service Desk or Service Delivery role. Experience of managing technical or project teams. Experience supporting applications and infrastructure. Knowledge of best practice ...

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Service Delivery Manager - MIM & Problem Position Description At CGI, we help clients transform critical IT services into resilient, high-performing experiences that deliver measurable business … value. As a Senior Service Delivery Manager specialising in Major Incident Management and Problem Management, you'll shape how complex services perform, lead teams through continual improvement, and build trusted relationships with senior clients and partners. You'll have the autonomy to influence strategy and develop innovative, experience ...

Head of Service Delivery – HR & Payroll Swindon, Newport, or Stockton-on-Tees – flexible and hybrid working options Band G - £67,383 We are in an exciting period of transformation that will shape the future of shared services across government. Through the introduction of new technology platforms, service … deliver services to provide a seamless and digital-first customer experience. During this period of transformation, the roles will evolve to include the delivery of our service to other clients, both existing and/or new. We now have an exciting opportunity within Service Delivery ...

Select how often (in days) to receive an alert: Service Delivery and Supplier Management Lead Date: 15 Sept 2026 City: Cardiff Address: Cardiff, Wales, GB, CF30LT Job Requisition Number 9139 Work Type Permanent Job Function IT Salary Range £58,751.00-£71,972.00 Base South East Hub Closing Date … 28th September What you’ll be responsible for As our Service Delivery and Supplier Management Lead, you will play a key role in shaping and enhancing the delivery of Digital services across the organisation. You will work collaboratively with colleagues, suppliers, and stakeholders to ensure services ...

Service Delivery Manager Remote (UK only) £60-65,000 Looking for a role where what you re working on will make a positive impact on people s lives? I m helping a non-profit who combat loneliness and improve mental health for elderly and vulnerable people to scale … team with a Service Delivery Manager. About the role: To begin with, you will be firefighting then once the chaos settles; you will be looking at processes, KPIs, SLAs and documentation (there is no Level 2 support involved with this role), You ll line manage a Service ...

supply chain partner to Data Center Operations, Regional COOs, and site operating teams, enabling reliable, secure, and cost-efficient operations through supplier frameworks, service agreements, regional execution plans, and performance governance.The Director is accountable for EMEA execution of maintenance, service delivery, security, spares, asset lifecycle, issue resolution … data center operating services supporting regional operations teams.* Primary stakeholder interface with Data Center Operations, Regional COOs, and site leadership.* Ownership of EMEA regional service contracts and execution plans, including: maintenance (R&M and PM), facilities management, security services.* Governance of supplier performance frameworks, including QBRs, SBRs ...

Title: Service Operations Manager Location: Bridgend, South Wales Salary: Competitive Job Type: Permanent, Full time Working Hours: Monday to Friday, 9:00am to 5:30pm (flexible hours between 8:00am and 6:00pm) This is a leadership role for someone who can build brilliant teams, bring structure … fast-moving service environment, and still understand the technology well enough to challenge decisions, support escalations, and drive meaningful improvement. If you are a people-first leader with a strong technical grounding and the ambition to help shape a growing MSP, this role gives you the platform to make ...

Dŵr Cymru Welsh Water is seeking a Service Delivery and Supplier Management Lead based in Cardiff to drive IT service delivery and supplier governance across the organisation. You will work with suppliers and internal teams to ensure reliable, customer-focused services aligned with strategic priorities. … role offers opportunities to build strong partnerships, influence change, and lead continual improvement across service delivery and supplier management, including major incidents and #J-18808-Ljbffr ...

template documents, drafting guidance and know-how resources Identifying opportunities to leverage legal technology, automation and AI tools to improve knowledge sharing, efficiency and service delivery Ensuring knowledge resources are effectively organised, searchable, accessible and maintained across the firm's knowledge management platforms Publications and thought leadership Assisting … both internal and external audiences on key legal and market developments Business development and strategic support Assisting with: developing client-facing products, solutions and service offerings with a view to improved client service delivery through the effective use of knowledge and technology conference submissions, speaking engagements, client ...

Hodge in Cardiff is seeking an IT Service Delivery Lead to guide our Service Desk and Service Improvement teams. The role focuses on ensuring IT services and applications are supported to ITIL-driven standards and within agreed SLAs. You will lead cross-functional teams, manage suppliers … drive continuous service improvements, collaborating with business and IT stakeholders to align transition and delivery with strategic goals. #J-18808-Ljbffr ...

Julian Hodge Bank Limited in Cardiff is seeking an IT Service Delivery Lead to head the Service Desk and Service Improvement teams, ensuring IT services align with ITIL practices and meet SLAs. You will own incident, problem, change and knowledge management, coach staff, manage suppliers … work with developers to embed service transition and continuous improvement across the organisation. #J-18808-Ljbffr ...

data and manages several critical digital systems and key elements of the Governments critical national infrastructure. Enterprise Security & Risk Management (ESRM) supports the secure delivery of DWP business, empowering the Department to operate within its security risk appetite, prioritise security improvement activities and maximise return on security investment. … someone who can see the bigger picture, build credibility with senior stakeholders, challenge constructively, and provide clear analysis of how security risks could affect service delivery, resilience, people, data, assets and public trust. Wewouldlovetohearfromyouifyoucandemonstrateyourskillsandexperienceacross all the following essential criteria: Experience providing risk assessment or assurance or decision support ...

visits in accordance with BS5839 standards. Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary. Respond promptly to service calls from the Helpdesk during working hours and whilst on call. Identify non-repairable faults and recommend appropriate corrective actions. Order replacement parts … relationships with client site teams and colleagues. Deliver work efficiently and cost-effectively while maintaining high technical standards. Ensure compliance with contractual obligations and service level agreements. Work collaboratively with internal teams to meet operational targets and service delivery standards. Demonstrate flexibility to support operational requirements ...

Management Services for a large-scale SAP S/4HANA environment in a highly regulated setting. You will own the AMS operating model, drive service delivery, and oversee SLA/KPI performance with government/defence compliance. You will guide the transition from project hypercare to steady-state ...

Datadog. Datadog is a Nasdaq-listed observability platform. The company's technical focus is on observability and LLM observability specifically. Key Responsibilities Managed Service Delivery - Support customers across a mix of traditional and modern cloud platforms, Azure and AWS, alongside newer AI-native application stacks and the cloud … live incidents, including acting as an escalation point for trickier ones. Build & Improvement Projects - Deliver end-to-end build-and-run projects for managed service customers, from scoping through to live operation, with minimal oversight. Design and implement cloud cost optimisation strategies, working through the technical dependencies that ...

lead post-go-live Application Management Services for a large-scale SAP S/4HANA environment. The role will own the AMS operating model, service delivery, SLA/KPI performance, support organisation, transition to steady state, and continuous improvement. The successful candidate should have strong SAP S/… 4HANA support experience, ITIL-aligned service management expertise, and experience managing SAP support services within government, defence, or highly regulated environments. Key Responsibilities Own the SAP AMS operating model, including service catalogue and L1–L3 support structure. Manage incident, problem, change, and release management processes. Own SLA/ ...

regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek … responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping ...

This is a hands-on technical leadership role, combining deep expertise in Microsoft 365, Azure, security, and infrastructure with responsibility for strategy, governance, and service delivery. The position plays a key role in modernising the workplace, enhancing security posture, and driving automatic and data governance across the organisation. WHAT … support and escalation. Oversee system upgrades, patching, and maintenance. Maintain clear and accurate technical documentation. Ensure successful transition of projects into operational support. Project Delivery & Service ImprovementLead full lifecycle delivery: Discovery Design Build Test Deploy. Ensure quality, risk management, and timely delivery. Drive standardisation, automation (e.g., PowerShell ...

managed, accurately documented and commercially controlled. From cellular connectivity and satellite communications to video streaming and secure file-sharing platforms, you'll coordinate multiple service streams while working closely with our Technical, Sales and Finance teams and external service providers. What youll lead: Service Management: Maintain … comprehensive and accurate service register, ensuring services, contracts, subscriptions and service-related assets are properly recorded and managed. Network & Services: Oversee the operational performance of services including cellular connectivity, satellite communications, video streaming platforms and secure file-sharing solutions. Provisioning: Support the provisioning, modification, suspension and termination ...

Space is looking for a IT- SAP/ERP Finance & Controlling senior specialist to reinforce its internal SAP team. You will contribute to the service delivery by the ERP Delivery Center, covering all of our Airbus Defence and Space ERP platforms including the French national platform. Inside … develop/modify the ABAP code to be adjusted to the new requirements. About You Experienced on SAP FICO domain Be fully customer and delivery oriented. Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions. How We Can Support You Many ...

operational data. Proven leadership skills with the ability to collaborate, influence stakeholders and drive positive outcomes through data-led insight. Experience leading change and service improvement, taking projects from concept to delivery while influencing others to achieve objectives. Strong decision-making skills with the ability to interpret complex … that support operational and strategic decision making. By combining data from multiple sources, you'll identify trends, measure performance and uncover opportunities to improve service delivery across Universal Credit and Labour Market services. You'll work with operational colleagues, digital teams and senior stakeholders, including Directors and Ministers ...

operational data. Proven leadership skills with the ability to collaborate, influence stakeholders and drive positive outcomes through data-led insight. Experience leading change and service improvement, taking projects from concept to delivery while influencing others to achieve objectives. Strong decision-making skills with the ability to interpret complex … that support operational and strategic decision making. By combining data from multiple sources, you'll identify trends, measure performance and uncover opportunities to improve service delivery across Universal Credit and Labour Market services. You'll work with operational colleagues, digital teams and senior stakeholders, including Directors and Ministers ...

globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies. About the role Are you an experienced Service Desk professional who thrives in a fast-paced environment? Do you enjoy solving complex technical challenges while supporting and developing others … passionate about delivering exceptional customer service and want to make a real impact, we'd love to hear from you. We're looking for a Senior Service Desk Analyst to join our growing Technology team. This is more than a support role. it's an opportunity to become ...

client executives as a trusted partner, understand their business priorities and recommend appropriate solutions. Research industry and regional trends relating to solutions, engagement models, service delivery and commercial structures. Collaborate with the marketing team to strengthen brand positioning within the market. Guide the development of pursuit-specific ...

negotiations. Draft, review, and implement technology contracts. Support strategic technology and transformation programmes across the organisation. Identify and implement process improvements to enhance procurement service delivery. What you'll need to succeed Proven experience operating at Senior Buyer level (or equivalent) within IT procurement. Strong track record of delivering ...