21 of 21 Service Delivery Jobs in the Channel Islands

Service Delivery Co Ordinator Description The Role The SDC will report directly into the Service Delivery Manager . The role will involve a variety of tasks but primarily focusing on Service Administration , Customer Projects , Reporting and Liaison. The SDC will manage and monitor workloads for … customer projects . They will be required to manage workloads and prioritise work across the teams in conjunction with the DBA Team Leads and Service Delivery Manager . The candidate will need strong communication skills .This role also requires the ability to troubleshoot issues and a passion for … Service Delivery and Customer Engagement . Role & Responsibilities Service Desk Administration . Provide 1st line support to customers . Help ensure an exceptional level of customer service . Fix and resolve issues and queries where possible . Review and raise monitoring alarms from customer systems via More ❯

Next-Generation IT Services PEAK Matrix® 2023 . We also won four 2023 ISG Star of Excellence™ Awards , reflecting the highest standard of customer service excellence. Throughout this market-leading growth, we’ve maintained strong employee satisfaction - over 94% of our employees approve of the CEO, and 89% would … recommend working at Persistent to a friend. About Position and details: Role : Service Delivery Manager Location: Should be in UK Remote Job Type: Permanent role Key skills: * IAM and *AD space JD: Service Delivery Manager - IAM & AD We are looking for 10+ year experience can be … based in UK Responsibilities: Service Ownership: Take end-to-end ownership of the delivery of IAM and AD services, ensuring adherence to SLAs, KPIs, and client expectations. Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as their advocate and primary point of More ❯

K + Bonus & Benefits Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management … ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless interactions Use UI Builder and … Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements Integration and Data Management Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules and More ❯

best in class bid management practices. The Bid Manager will be able to demonstrate their knowledge and expertise when it comes to ICT managed service solutions, including tech, service delivery, and the commercial side of medium to large IT outsourcing deals. Plus, they will understand how solutions … coordinating the entire bid process for competitive tenders. What to expect: Management of the end-to-end bid process, ensuring the timely and consistent delivery of high-quality bid submissions on time, to budget and specification Ensure consistent communication with Senior stakeholders both internally and externally Create and execute More ❯

much as you enjoy working for Ultima and our customers. This is a customer facing senior consultant role within our Network team, covering project delivery from the presales stage through design and implementation. MAIN DUTIES AND RESPONSIBILITES We are looking for someone who has experience in Project delivery … organised, planning flexibly but effectively. Passion Analysis and Problem Solving – Analysing and evaluating problems, swiftly determining a corrective course of action in line with Service Level Agreements. Achievement Focus – Driving oneself to achieve, being self-motivated and being seen as determined and committed. Integrity Quality Focus – Concern for quality … to detail and willing to try to improve one’s performance. Checks that standards being achieved are in line with Ultima’s goals around Service delivery excellence. Technical Knowledge – Willingness to continually learn and improve technical knowledge. Communication Skills – Excellent communication skills, making an impact on others, establishing More ❯

and more for organizations around the world. Visit for more information. Primary purpose of the role: OnBase Developer - DevOps role Reports to the IT Service delivery manager This role provides post-sale support services to customers to coordinate and execute product/services implementation projects including installation, troubleshooting More ❯

to our expansion plans, we need an additional logistics technician to handle the processing and movement of incoming goods. Tasks Processing incoming goods and delivery receipts Picking and dispensing stock items and general stores duties Using Oracle/PROMIS for booking in/out processes and checking stock levels … and Skills Good literacy and numeracy skills Ability to work independently and self-motivate Strong communication and teamwork skills High attention to detail Customer service skills, working closely with internal and external parties Experience in a similar environment is advantageous Forklift truck license (desirable) - training available Knowledge of gases … chemicals (desirable) Personal Requirements Reasonable fitness level for manual handling activities Ability to work outdoors in all weather conditions Well organized and focused on service delivery Good communication skills Ability to work under pressure and in a team Benefits Bonus up to 5% of salary, plus pension, healthcare More ❯

You’ll be working alongside multidisciplinary teams to translate complex requirements into clear and usable experiences. Key Responsibilities Apply human-centred design approaches across service delivery phases Collaborate with researchers and other designers to shape and act on user insights Translate stakeholder needs into user-friendly, accessible design … functional prototypes using HTML, CSS, and JavaScript when needed Required Skills and Experience Active SC (Security Check) clearance Hands-on experience applying Government Digital Service standards and design principles Familiarity with GDS prototyping toolkit Proficiency with industry-standard design software (e.g., Figma, Axure, Adobe XD, Sketch) Strong communication skills More ❯

differing endpoints, technologies and data structures Provide expert guidance on Azure integration component implementation, configuration and customisation to meet business requirements. As part of Service Delivery, provide support to troubleshoot and resolve issues with data and application integrations and related environments. Collaborate with stakeholders at all levels to More ❯

operational, regulatory, and strategic needs of a modern housing organisation. This role is central to helping us harness the power of data to improve service delivery, tenant outcomes, and operational efficiency. Key Responsibilities Design and implement end-to-end data architecture solutions that align with business objectives and More ❯

flexibility, purpose, and impact come together? We’re looking for someone who’s passionate about data protection and information governance, committed to brilliant customer service, and is excited to help us grow. Firebird is an established consultancy providing outsourced data protection and information governance services to schools, commercial clients … visible brand ambassador for Firebird—including contributing to events, webinars, and our social media content. Line manage the Information Governance Officer to ensure excellent service delivery across our projects. ✅ What You Bring Essential: 5+ years' experience in a data protection advisory role. A recognised qualification (e.g. CIPP/… and automation. A strong work ethic, self-motivation, and ability to thrive both independently and as part of a team. Desirable: Consultancy or outsourced service experience in education or commercial sectors. Familiarity with school data systems (e.g. MIS platforms). Knowledge of PECR, overseas data transfers, and records management More ❯

with sales, product, and support teams to guide clients through onboarding, provide consultative advice, manage project plans, and help improve internal processes for scalable service delivery. Key Responsibilities: Partner with Strategic Account Managers on customer onboarding and implementation. Develop tailored project and demo strategies focused on client value. Coordinate More ❯

services. Provide technical leadership and mentorship to architecture and engineering teams. Champion CI/CD, infrastructure as code (IaC), and automation for streamlined cloud service delivery. Experience Required: Degree in Computer Science, Software Engineering, IT, or equivalent professional experience. 8+ years of experience designing and implementing large-scale, distributed More ❯

Role: As an Application Developer specialising in RPA, you will be responsible for converting business and IT process definitions into automated solutions that enhance service delivery. The role requires working closely with business analysts, project managers, and other stakeholders to understand requirements and deliver efficient and scalable automation solutions. More ❯

incidents Investigate and provide application/technical support to both internal and external stakeholders. Act as an escalation point within the support team. Maintain Service Level Agreements (SLAs) and ensure all support incidents are accurately recorded. Use the helpdesk management system to log tickets correctly and provide regular updates … to stakeholders. Escalate incidents as needed while maintaining high levels of customer care. Identify and report trends in support incidents to the Service Delivery Manager to drive proactive issue resolution. Work closely with the Business Central Consultant Team to ensure a smooth client handover and successful onboarding, while More ❯

translate complex business challenges into compelling solution narratives Deep understanding of customer experience ecosystems and the technologies driving innovation—including CRM, automation, and omnichannel service delivery Thrives in fast-paced, high-growth environments with the resilience to exceed ambitious targets More ❯

the products you build, and the experience our customers have in every interaction with us. You must work hard, take ownership from inception to delivery, and approach every problem with an open mind and a positive attitude. We value effectiveness, competence, and a growth mindset. Overview: We are hiring … our clients. With support from a team of Forward Deployed Engineers (FDEs) who act as technical contacts to resolve issues, the TAM will own service escalations and communications and work closely with FDEs to meet SLA promises, optimize customer experiences, and drive successful outcomes. Our TAMs are available during … migration, or enterprise support is a plus. Demonstrated ability to manage complex support requests, anticipate customer needs, and develop innovative support systems to enhance service delivery. Must be able to manage multiple priorities in a fast-paced environment while maintaining a customer-first mindset. Exceptional candidates have one or More ❯

clients’ Supply Chain Defense deployment experience. You will be part of a fast-paced team with a mission to drive onboarding to maximize client service utility, and deliver a positive first experience with BlueVoyant before transitioning to steady-state delivery Key Responsibilities Manage and execute on all in … technical subject matter expertise on all SCD product lines, including Directed Remediation and Questionnaire capabilities. Coordinate deployment activities with other teams when delivering multi service-line engagements. Periodically support post-deployment activities that carry-over, such as company onboarding. Implement project standards across deployments for consistent service delivery. More ❯

management professionals. You will focus on driving business growth by delivering tailored, solution-based selling, managing strategic accounts, and achieving profitability targets across various service segments. Your key responsibilities will include: Client Relationship Management: Overseeing key relationships, personally managing select clients, and working with a team to drive business … business. Customer-Centric Focus: A deep understanding of customer needs, with a focus on creating long-term relationships through solution-based selling and excellent service delivery. Commercial Acumen: Proven experience in managing P&L, developing sales strategies, and driving results in a competitive, fast-paced environment. Industry Knowledge: Familiarity … business development targets and identify new business opportunities predominantly across the UK & Europe. Market Mapping: Conduct comprehensive market analysis to identify potential customers and service segments, driving new business acquisition. Sales Funnel Management: Maintain a robust sales pipeline, ensuring visibility and tracking of all key opportunities. Team Leadership & Development More ❯

close timelines. Influence product roadmaps by sharing field insights and customer feedback with Product Management and Executive Leadership. Collaborate internally with Sales Engineering, Services Delivery, and Product teams to drive seamless client engagement and implementation. Maintain up-to-date opportunity and customer records within CRM (HubSpot preferred). Qualifications … solutions enables businesses to improve production processes, enhance asset utilization, and streamline scheduling. Eyelit Technologies empowers organizations to drive sustainable growth, reduce costs, improve delivery performance, and gain greater visibility and proactive management of key business processes. Eyelit Technologies is committed to providing equal treatment and opportunity in all More ❯

will do (Key Accountabilities): Installation Surveys, configuration, and maintenance of BMS equipment - mainly with the Tridium Product range and mobile connectivity devices for GE Service delivery. Client and contractor training and onboarding Conduct routine inspections and preventive maintenance on BMS components. Troubleshoot and resolve issues related to BMS functionality … and our iOT based service Collaborate with cross-functional teams to integrate BMS into overall facility systems. Successfully complete efficient pre-sales assessments of new buildings. Document detailed site specific building knowledge required to allow us to successfully ingest data, set performance, comfort constraints and identify inefficiencies using data. … used in the building subsystems we aim to optimise. Taking backups from BMS Systems and Review of Site Assets. Responsible for creating a robust delivery plan for assigned buildings with clear tasks, dependencies and accountabilities that is tracked daily through to successful delivery to time, cost and quality. More ❯