Head of Outsourced Services
- Hiring Organisation
- Alexander Mae (HR) Ltd
- Location
- Chippenham, Wiltshire, South West, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £80,000
take full responsibility for the outsourced services division, ensuring operational excellence, strong client relationships and commercial performance. You will lead across multiple areas including service delivery, customer implementation, contact centre operations and continuous improvement. Key Responsibilities Commercial & Sales Develop and maintain a compelling outsourced services proposition (including SLAs … identify opportunities for growth and cross-sell Oversee billing, invoicing and commercial performance, ensuring profitability Maintain accurate customer records to support renewals and service reviews Implementation & Service Delivery Engage with clients during onboarding to ensure a smooth implementation Work closely with internal teams to deliver successful project ...