Service Delivery Jobs in Chippenham

2 of 2 Service Delivery Jobs in Chippenham

2nd Line IT Support Engineer

SN15, Chippenham, Wiltshire, United Kingdom
Edenhale
productivity software (Microsoft Office, G Suite), and remote support tools. • Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. • Strong customer service orientation with a focus on providing a positive support experience to end-users. • Ability to analyse problems, identify root causes, and implement effective solutions. • Ability to collaborate with team … other IT personnel to resolve complex issues and achieve common goals. • Willingness to learn and adapt to new technologies and procedures in a fast-paced environment. TYPICAL PERFORMANCE TARGETS • SERVICE DELIVERY: Sustained, measured excellence in project & process delivery • COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement • INNOVATION: Step changed delivery … before groups of both external customers and/or various levels of employees within the organization. DECISION MAKING + REASONING • Able to take accountability and responsibility for business target delivery and decision making. • Possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality. WORKING RELATIONSHIPS • Internal Customer More ❯
Employment Type: Permanent
Salary: £28000 - £30000/annum plus benefits
Posted:

Solution Designer

Chippenham, Wiltshire, United Kingdom
BT Group
job matters Have you ever wanted to play a key role in shaping innovative, enterprise network solutions for the defence sector? As our lead consultant specialist in our Defence Service Provider Networks practice, you'll work with defence customers, internal teams, and third-party technology providers to design and deliver complex, fit-for-purpose solutions. Reporting to the Practice … and diverse experience to tackle unique and sensitive challenges to deliver impactful solutions and success. What you'll be doing Act as the solution designer for a domain or service platform and provide solution overview and familiarisation to operational support teams. Create statement of works for appropriate internal/external design and delivery team's engagement. Translate customer … visions and business needs into actionable solution design requirements, including cost assessments (CAPEX/OPEX), dependencies, risks, and mitigation strategies to support business opportunities and service delivery. Offer subject matter expertise to stakeholders, shaping service changes, qualifying resource requirements, and addressing complex customer requests such as RFIs, CCNs, or solution proposals throughout the design lifecycle. Develop enterprise and More ❯
Employment Type: Permanent
Salary: GBP Annual
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