1 to 25 of 47 Service Delivery Jobs in Wiltshire

Social network you want to login/join with: Service Delivery Manager - Inside IR35 - Up to £600 per day - SC Cleared - Corsham, Wiltshire - 6 Months - SINGLE STAGE VIRTUAL INTERVIEW Yolk Recruitment are recruiting for a Service Delivery Manager to work on a contract deal for the next 6 months, on site in Corsham. Reporting directly to … the Head of Service Growth, the Service Development Manager’s mission is to maximise order intake through incremental business from existing contracts, mainly within the public sector. Accountabilities/Responsibilities Prepare and develop offers for new services which is achieved by managing Client’s response to service requests from customers and includes the development and coordination of … inputs to the Service Proposal, as well as running review meetings, supporting the presentation at internal risk management meetings. Follow extant processes, while also working to continuously improve the organisation’s effectiveness and efficiency in how they responding to customer requests. Work with the colleagues to support the early identification of business opportunities, using our opportunity management tools Lead More ❯

We have the opportunity to hire a customer facing Technical Services manager with Project Management, Service Transition and Service Delivery Skills, to take a lead role working with one of Hexagon’s key UK customers. The Technical Services Manager is a critical new role reporting to a UK Key Account Manager. The jobholder will manage the completion … of the implementation phase of a large public safety contract, manage the transition through to operational service and thereafter work with internal teams to ensure that operational services and contracted commitments are delivered, and work with the Key Account Manager, development and implementation teams to deliver accurate estimates and timely implementation of Change Requests post ‘go-live’. Implementation … Project Management The jobholder will have proven working knowledge and experience as a Project Manager or Service Delivery Manager for a software supplier or systems integrator. They will be able to demonstrate a good understanding of and experience in delivering complex software solutions to customers using software delivery and Agile Scrum techniques, along with a solid working More ❯

operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global … system access requests, from initial application to account decommissioning whilst ensuring compliance with CySAFA and MOD governance documentation. Prepare comprehensive monthly reports on user activity as part of the Service Delivery reporting process, supporting the Service Delivery and Operations Managers. Assume full ownership of all management documentation related to service account administration and ID Access … queries. Act as the point of contact and primary resolver group for all application related queries and issues. Required Qualifications To Be Successful In This Role Proven experience in service account administration and a strong understanding of user support within a cyber security or IT operations environment. Strong experience with Active Directory. Knowledge of security compliance standards and best More ❯

training and expert consultancy, and drive early value and long-term customer success. You’ll act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential … as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to … knowledge transfer sessions for end users and customer teams. Build and maintain strong relationships with customers, ensuring long-term satisfaction, platform value realisation, and ongoing success. Collaborate with the Service Desk and Change Manager and other colleagues, to ensure seamless onboarding, knowledge handover, and issue resolution. Support customers by developing and refining best practice frameworks, delivery playbooks, training More ❯

operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global … system access requests, from initial application to account decommissioning whilst ensuring compliance with CySAFA and MOD governance documentation. • Prepare comprehensive monthly reports on user activity as part of the Service Delivery reporting process, supporting the Service Delivery and Operations Managers. • Assume full ownership of all management documentation related to service account administration and ID Access … queries. • Act as the point of contact and primary resolver group for all application related queries and issues. Required qualifications to be successful in this role • Proven experience in service account administration and a strong understanding of user support within a cyber security or IT operations environment. • Strong experience with Active Directory. • Knowledge of security compliance standards and best More ❯

the Technical Manager role at Experis UK 2 days ago Be among the first 25 applicants Join to apply for the Technical Manager role at Experis UK Role Title: Service Delivery Lead Location: Wiltshire area - 2 to 3 days on site per week Length: Initial 3 months with strong potential for an extension Rate: £700 to £750 per … adhere to the bid management plan Lead the Fleet Management and Customer Support solution reviews Funtional outputs Work with and coordinate all outputs of the Fleet Management and Customer Service function leads Undertake detailed analysis of the functional requirements, identify key changes to the existing contract and assess the solution impact. Ensure dependencies within and external to the Fleet … Management and Customer Service functions are idenfied and addressed within the solution Manage and coordinate requirements for support from internal and external suppliers Deliver the Fleet Management and Customer Service function solution Bid Support Lead and coordinate the production of Fleet Management and Customer Service story boards Produce the bid submission for the Fleet Management and Customer More ❯

Role Title: Service Delivery Lead Location: Wiltshire area - 2 to 3 days on site per week Length: Initial 3 months with strong potential for an extension Rate: £700 to £750 per day Outside IR35 ***Candidates MUST HOLD active SC Clearance*** The Technical Manager will collaborate with key stakeholders, senior contract managers, and individuals within the business winning team … adhere to the bid management plan. Lead the Fleet Management and Customer Support solution reviews. Functional outputs Work with and coordinate all outputs of the Fleet Management and Customer Service function leads. Undertake detailed analysis of the functional requirements, identify key changes to the existing contract, and assess the solution impact. Ensure dependencies within and external to the Fleet … Management and Customer Service functions are identified and addressed within the solution. Manage and coordinate requirements for support from internal and external suppliers. Deliver the Fleet Management and Customer Service function solution. Bid Support Lead and coordinate the production of Fleet Management and Customer Service storyboards. Produce the bid submission for the Fleet Management and Customer Service More ❯

services across the apetito group. Our team is committed to delivering world-class services to the business and supporting its continued growth so you'll need to bring customer service skills and a passion for development. This role will play a pivotal part of our service delivery offering, being a first point of contact for our end … users and therefore being the face and first impression of the IT service desk experience. apetito business operates 24/7 providing a vital service to our customers. IT is central to the success of the business and the IT team supports the infrastructure and services vital to its operation. We are embarking on a period of exciting … across the UK. Responsibilities Receive, log and provide triage for incoming IT support requests through various methods including, telephone, tickets, email and in person. Provide excellent communication and customer service to end users, includingproactively updating customers on progress of their IT tickets. Diagnose and troubleshoot a wide range of IT and operational technology (OT) issues, including hardware, software and More ❯

Social network you want to login/join with: Technical Service Manager, Swindon, Wiltshire Client: Location: Swindon, Wiltshire, United Kingdom Job Category: Other - EU work permit required: Yes Job Views: 5 Posted: 31.05.2025 Expiry Date: 15.07.2025 Job Description: Redfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. … to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build … dedicated support teams for customers based on technical environment & service requirements. They will also be involved with new customer onboarding, ensuring that the technical support teams are ready and that there is sufficient capacity so as not to impact general service delivery. The TSM is required to participate in a Duty Manager rota and perform an Incident Manager More ❯

Service Delivery Manager - Service Catalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both at home … provide essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to ensure seamless operations. Building and maintaining strong customer relationships in a … highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain operational integrity. What We're Looking For: Must be SC Cleared More ❯

Service Delivery Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client. Please note you will require current active SC clearance and be available to work on client site 3 days a … week. The Role As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. The Responsibilities/Requirements Delivery Leadership Manage services to make sure that we deliver what we've promised to our customers and our own organisation Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues Prepare and deliver More ❯

Service Delivery Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client. Please note you will require current active SC clearance and be available to work on client site 3 days a … week. The Role As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. The Responsibilities/Requirements Delivery Leadership Manage services to make sure that we deliver what we've promised to our customers and our own organisation Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues Prepare and deliver More ❯

Role: Service Delivery Manager – Central Systems – FTC 18 months Location: Greenbridge At WHSmith, we create opportunities for people to reach their potential. Value our people, customer focus, accountability, and drive for results are integral to the business. What you will be doing: Drives 3rd party service delivery through ensuring SLA’s are met and issues swiftly … resolved Ensures 3rd party & internal service providers are proactive, effective and meet WHS needs Manages problems, prioritises incidents/requirements to resolution and escalates as needed Ensures major incident management process is implemented correctly and meets KPIs Undertakes root cause analysis where problems exist and works to rectify Identifies and manages continuous service improvement Works with key user … representatives and development project teams to agree effective systems support for the relevant business processes within the third party contract Participates in service review meetings with stakeholders and customers Reports supplier performance and implements targeted service improvement plans Works with 3rd parties to ensure prioritised fixes are delivered to SLA and quality needs Strategic focus Delivers IT service More ❯

Operations Manager Through mature technical knowledge and experience, you will influence the technological strategy within ECC Review and act upon performance analysis data providing recommendations to contribute to continuous service performance improvement programmes Maintaining strong relationships with key stakeholders/third parties across all areas/levels of the business to ensure collaborative working during IT incident resolution to … regular updates and/or briefings to senior management and above. Providing indicative recovery plans and times in-line with business needs in the event of any interruption to service Responsible for the effective team delivery of crisis/major incident management activity through precise operational planning/resource management. Will be a point of escalation for the … and future technological changes. Minimising risk to the Society Plan, direct and control the level 1 and 2 technical support of IT services to provide continuous 24hr, 365-day service to meet defined SLA/OLA’s and the Society’s business requirements Accountable for the service performance of their teams, managing service improvements through to implementation More ❯

delivering exceptional clinical homecare services to more than 100,000 patients in their own homes, workplaces, or communities across the UK. Our comprehensive range of treatments spans from medication delivery to specialised nursing for complex conditions such as home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis, and beyond. Working in collaboration with the NHS … insurers, we prioritise patient care and are guided by our values of Delivering together, Being Accountable, Giving it our all and Continually Improving to provide the highest standards of service delivery and patient outcomes. #J-18808-Ljbffr More ❯

in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them … take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manage r and Service Delivery Consultants participate in the project progress meetings and proactively i dentify risk areas apply your expertise to deliver high quality consulting services to new and existing customers More ❯

innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and … Manager (CQM). This will include the generation of daily and weekly status reports. You will be assisting the CQM in the production of monthly and quarterly reports on service delivery performance, as required under the contract. In addition, you will be working with and supporting the site-based VIVO Audit team, with the aim of confirming that More ❯

business needs. Develop & Maintain Services: Create new applications and ensure existing services meet evolving needs. Leverage New Technologies: Integrate new digital tools to improve data analysis and security. Customer Service: Provide proactive support to enhance service delivery. Leadership & Supervision: Lead Team: Set targets, monitor performance, and support team development. Manage Resources: Deploy staff and resources efficiently to meet … innovation and supporting strategic decision-making. Join a forward-thinking team committed to continuous growth and development. Developer Analyst Lead - Benefits: Competitive salary 30 days annual leave for Professional Service Staff plus bank holidays and additional closure days over the Christmas period Automatic enrolment into the Local Government Pension Scheme Access to our Employee Assistance Programme (EAP) Discounts with More ❯

governance documentation to ensure policies and standards are current and effective. Proactively identify and communicate any issues or risks that could impact IdAM operations, ensuring resilience and reliability in service delivery. What We’re Looking For: Strong written and verbal communication skills across all levels. Excellent attention to detail and organisational skills. Ability to work effectively in a small More ❯

Join to apply for the Customer Delivery Manager (SC Cleared) role at Computacenter 2 days ago Be among the first 25 applicants Join to apply for the Customer Delivery Manager (SC Cleared) role at Computacenter Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Computacenter As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts. Within your area of responsibility, you will contribute … to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. You will engage stakeholders within the customer organisation. You’ll make sure that Computacenter is responsive to their needs More ❯

from discovery through to delivery. You’ll be working alongside multidisciplinary teams to translate complex requirements into clear and usable experiences. Key Responsibilities Apply human-centred design approaches across service delivery phases Collaborate with researchers and other designers to shape and act on user insights Present and defend design decisions based on user research and usability testing Produce … prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Required Skills and Experience Active SC (Security Check) clearance Hands-on experience applying Government Digital Service standards and design principles Familiarity with GDS prototyping toolkit Proficiency with industry-standard design software (e.g., Figma, Axure, Adobe XD, Sketch) Strong communication skills, with the ability to explain More ❯

and spending review bids. Ensuring deliverables align with strategic objectives and owning change control processes. Supporting the Programme Manager to assure changes to Time, Cost, and Quality, working with delivery teams to ensure affordability and value. Managing queries from senior stakeholders and delivering regular financial and programme reports. Supporting investment and funding activities with the Programme Manager and Director. … governance and assurance standards. Supporting business management through whole life cost allocations. The Team The Digital, Innovation, and Programmes team oversees the Digital Strategy, setting the direction for digital service delivery that transforms environmental regulation. You will work with multidisciplinary teams, shared services, and third-party suppliers to shape user-centered online services and platforms that are efficient More ❯

Function: Service Unit: Business Location: Westwells road, Corsham, United Kingdom This role requires you to be able to pass Developed Vetting clearance. See this link for more info: Developed Vetting Clearance Why this job matters In this role, you will support national defenses by working closely with customers to enhance communication. You’ll monitor and support TDM/IP … services at the Primary Network Control Centre, managing data devices, secure networks, and email services. As part of a small, skilled team, you’ll ensure customer service delivery on secure and non-secure contracts, using initiative to resolve issues proactively. What you’ll be doing Provide 2nd and 3rd line support for secure voice services, including provisioning, fault … for BT include: Competitive salary 10% on target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% 25 days annual leave (not including bank holidays), increasing with service Huge range of flexible benefits including cycle to work, healthcare, season ticket loan World-class training and development opportunities Option to join BT Shares Saving schemes Discounted broadband, mobile More ❯

Service Delivery Manager - Service Catalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both at home More ❯

Service Delivery Manager - Service Catalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both at home More ❯