11 of 11 Service Delivery Jobs in Wiltshire

Our client is looking for a Datacentre Service Delivery Manager to join their team on a six month contract, to be based onsite in the Wiltshire area. Datacentre Service Delivery Manager is required to maintain infrastructure availability, mitigate service risk, formulate and implement service plans, formulate and implement improvement plans, manage technical security, support the service delivery teams and assure technical deliveries The candidate requires to hold an active security clearance. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in More ❯

Our client is looking for a Datacentre Service Delivery Manager to join their team on a six month contract, to be based onsite in the Wiltshire area. Datacentre Service Delivery Manager is required to maintain infrastructure availability, mitigate service risk, formulate and implement service plans, formulate and implement improvement plans, manage technical security, support the service delivery teams and assure technical deliveries The candidate requires to hold an active security clearance. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in More ❯

Job title: Customer Service Delivery Manager Ref 39986 Division: Retail Location: Hybrid - Walnut Court - SN2 8BN Contract type: Permanent Full/Part-time: Full-time Salary: £55,000 - £70,000 per annum, dependent on experience, plus car allowance, bonus, healthcare, and other benefits Job grade: C Closing date … Resilient, Customer-Focused Leadership with a Human Touch? Are you ready to play a key role in an exciting turnaround within a thriving customer service function? Thames Water seeks a hands-on, results-driven Customer Service Delivery Manager who leads with credibility, empathy, and influence. Inspire through … action and support your team via collaboration. This role oversees Billing Customer Service operations across multiple channels, including voice, email, webchat, WhatsApp, and social media. What you'll be doing Lead a high-performing team of over 300 FTEs, nurturing existing success, empowering staff, and elevating performance. The role More ❯

Service Desk/Delivery Manager - Incident Manager | MUST HOLD ACTIVE DV Are you a highly experienced Service Desk Manager with a strong background in Incident and Major Incident Management ? Do you thrive in high-pressured environments and enjoy leading technical teams that provide critical support to operational … users? This is a unique opportunity to take the reins of a well-established Level 4 Service Desk as part of a flagship programme within the Defence sector. My client is delivering across the NSOIT(D) Programme , supporting the delivery and sustainment of the OpNET capability . They … re now looking for a strong leader and service operations expert to lead a high-performing team of experienced engineers in managing incidents, supporting deployments, and enhancing customer service across multiple military and civilian locations. What you'll be doing: Leading a highly skilled Level 4 Service More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement … with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides Assist in deploying and maintaining TPM tools (e.g., WeCom … Smart Forms) for batch issue and documentation management Coordinate warranty and service scheme definitions, ensuring smooth implementation and communication Support cross-functional collaboration with engineering, sales, and customer teams to ensure aligned service delivery Your profile: Bachelors degree or equivalent in an engineering-related discipline Working proficiency More ❯

for a technically savvy Customer Success Manager to design and deliver a comprehensive client engagement strategy with a high focus on building/maintaining service excellence through strong and credible relationships and provide ongoing support to help them to make the most and find value in our clients products … plan to exceed expectations and satisfaction. Conduct agreed review calls (e.g. weekly, monthly, quarterly, annually) to ensure customers optimise the products/services, ensuring service issue resolution and that customer goals are met. Develop a risk plan for each customer, proactively identifying and evaluating risk against service delivery … any issues arising from adoption, trends, features, tickets etc are all positively and efficiently dealt with. Attending support calls to discuss issues with the service desk team and client pointing out metrics, trends and solutions. Review customer complaints and concerns and seek ways to improve the customer experience. In More ❯

Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs and service delivery. Manage client expectations and uphold company commitments to ensure client satisfaction. About The Candidate To be successful in this role you will need More ❯

SC Cleared ITIL Service Manager, HYBRID ROLE 2 Days a week in Corsham, £600 P/D Experienced ITIL Service Manager with current SC Clearance. Your expertise will be critical in managing and improving IT operations, overseeing incident and problem management processes, and maintaining service quality. K … ey Responsibilities: Oversee and manage ITIL-aligned service management processes and frameworks. Act as a point of escalation for major incidents and ensure timely resolutions. Ensure compliance with SLAs and KPIs, driving continuous improvement in service delivery. Collaborate with cross-functional teams to optimize IT services and systems. … Lead stakeholder communications and ensure customer satisfaction. Requirements: Current SC Clearance Proven experience as an ITIL Service Manager in a secure or sensitive environment. Expertise in ITIL best practices and service lifecycle management. Strong leadership, communication, and problem-solving skills. Ability to thrive in a high-stakes, high More ❯

Service Desk Analyst (DV Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our … clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution … This position will be a hybrid position, working out of our site in Chippenham. Your future duties and responsibilities We are seeking a proactive Service Desk Analyst to join our dynamic IT team. In this role, you will be the first point of contact for all technical incidents, working More ❯

Shrivenham, Swindon. As part of the Course Administration Management Department, you will play a key role in a transformative project aimed at enhancing our service delivery. Our Lead Administrators are at the forefront of this initiative. You will be involved in the promotion, planning, and delivery of services … the role: Support the Hub transformation project. Promote, plan, and deliver administrative services across the Defence Academy. Collaborate with team members to ensure effective service delivery. Processing Course Members/Student arrival/departure from Shrivenham Station, ensuring associated registers are accurately maintained. Course Administration support to our Military More ❯