2 of 2 Service Delivery Jobs in Cleveland

Dynamics 365 Delivery Manager Up to £80k + bonus + benefits Hybrid, 2-3 days on site The Opportunity Our client, global organisation, is in the middle of a huge D365 F&O transformation programme and looking to recruit an experienced and driven Service Delivery Manager . You'll need to have experience working as a Service Delivery Manager within D365 (F&O and CE) as the key purpose of the role is to lead the support, quality, and governance across the entire platform. The client has global use of D365 CE (CRM) in 39 locations and has 14 countries using D365 F&O with implementation plans for more. This is a pivotal role ensuring … a smooth transition from project delivery to go-live operations throughout the implementation programme. What You'll Do Own D365 CE & F&O service delivery performance, governance, and continuous improvement Manage incidents, service requests, developments, and problem resolution Collaborate across teams to ensure quality, efficiency, and high service standards Lead service transition from implementation More ❯

senior stakeholders on infrastructure status, incident trends, and ongoing project developments. Collaboration and Communication Work closely with members of the infrastructure, support, and wider IT teams to ensure cohesive service delivery and continuous improvement. Key Qualifications: Education & Experience Minimum of 3 years' experience in a relevant IT infrastructure or networking role (e.g., Infrastructure Engineer, Network Engineer). Demonstrated More ❯