20 of 20 Service Delivery Jobs in the North East

IT Service Delivery Manager Newcastle – 4 days onsite/1 WFH 3 Month contract – INSIDE IR35 £400-£525 Per Day Umbrella One of our key infrastructure businesses with a HQ in Newcastle are looking to bring on an IT Service Delivery Manager as part of their core IT Ops Function. You will be involved in running … a national team of regional engineers alongside planning and delivery of their IT service across the group. The role is 4 days on site your main location will be Newcastle but there will be national travel required on occasion. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Service Delivery plans and … term relationships with IT senior management. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Develop, own, chair and facilitate regular Service Reviews with the business and suppliers in accordance with relevant service level agreements and business priorities. Supports budget related conversations on different levels. Monitor supplier and IT service More ❯

To learn more about how we can supercharge progress for you, visit www.hcltech.com Note: Candidates must be eligible to work in UK Fluent in English Job Summary: The IT Service Delivery Manager oversees a number of key functions within the Client location that enable the delivery of a high-quality service to end users, and to … ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a Client facing role, and requires that you establish and manage expectations within the business and drive the IT Onsite Site Services team to achieve those expectations to a high standard. Principle Responsibilities Service Management Maintain high performing service … including and Onsite Desktop Support and VIP Support Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective More ❯

Service Delivery & Performance Manager - Doxford, SR3 3XP Arriv a is a lead in g Eu rop e an p as s e n ge r transp ort p artn e r, o p e ratin g in 11 coun tries a cros s th e U K an d E u rop e . T h e co … innovative, reliable and efficient IT services to support our business, we are currently transforming our IT Corporate Services Function and are now looking for a dynamic and collaborative IT Service Delivery & Performance Manager to join our newly established Service Management Team. The Service Delivery & Performance Manager will play a pivotal role in ensuring the delivery of high-quality IT services across the organisation. This role is responsible for managing service performance, negotiating and monitoring SLAs, driving continual improvement initiatives, and ensuring stakeholder satisfaction. The role supports the strategic goals of Arriva by aligning service delivery with business needs and industry best practices. To encourage collaboration, this role will be based out More ❯

IT Service Quality Lead Location: Newcastle (Hybrid – 3 days office-based) Contract: Fixed-term until December 2026 Salary: Up to £46,000 per annum We’re partnering with a major manufacturing and distribution business seeking an IT Service Quality Lead to drive excellence across its technology operations. This role is ideal for someone passionate about improving service delivery, ensuring compliance with ITIL standards, and fostering a culture of continuous improvement. You’ll be responsible for ensuring IT services meet performance and quality expectations, enhancing operational efficiency, and championing best practices across cross-functional teams. Key Responsibilities Service Quality & Governance Develop and implement IT service quality frameworks and standards Monitor performance against agreed SLAs … KPIs, and user satisfaction levels Conduct regular service audits to ensure compliance with ITIL and ISO standards Continuous Improvement & Process Optimisation Identify service delivery gaps and lead root cause analyses Partner with Service Delivery teams to enhance incident, problem, and change management processes Produce quality dashboards and service performance reports to drive data-led More ❯

IT Service Quality Lead Location: Newcastle (Hybrid – 3 days office-based) Contract: Fixed-term until December 2026 Salary: Up to £46,000 per annum We’re partnering with a major manufacturing and distribution business seeking an IT Service Quality Lead to drive excellence across its technology operations. This role is ideal for someone passionate about improving service delivery, ensuring compliance with ITIL standards, and fostering a culture of continuous improvement. You’ll be responsible for ensuring IT services meet performance and quality expectations, enhancing operational efficiency, and championing best practices across cross-functional teams. Key Responsibilities Service Quality & Governance Develop and implement IT service quality frameworks and standards Monitor performance against agreed SLAs … KPIs, and user satisfaction levels Conduct regular service audits to ensure compliance with ITIL and ISO standards Continuous Improvement & Process Optimisation Identify service delivery gaps and lead root cause analyses Partner with Service Delivery teams to enhance incident, problem, and change management processes Produce quality dashboards and service performance reports to drive data-led More ❯

Practice Group/Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We … beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Team The Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for both our UK and International Offices. The key focus of … the team is to deliver a world class IT service to the business. The Role Reporting to the Service Desk Manager, this role requires a proactive, well-organised, self-motivated individual. The role holder must have excellent written and verbal communication skills, as there will be interaction with the business and internal IT stakeholders at all levels. Technical More ❯

together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to meet client needs while … maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored … assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify More ❯

open spaces and the critical links that keep our country running. As Churchill’s group of specialist business continues to grow, we stay true to our foundations of local service delivery, agility, and flexibility, and listening to what our customers want. This is embedded in our belief that to deliver the best service for our clients and More ❯

managed IT services. Role Summary Job Title: Senior Network Infrastructure Engineer Location: Newcastle (Hybrid: approximately 2 days remote) Salary: Up to £50,000 As a Senior Network Infrastructure Engineer (Service Desk), you will support a range of environments - from older on-premises systems to modern cloud infrastructures. Working in a Managed Service Provider environment, you will resolve escalated … incidents, troubleshoot complex network and cloud connectivity issues, and help ensure reliable, secure service delivery to clients. Key technologies include traditional networking, virtualisation, and Azure cloud (including desktop virtualisation). Key Duties Act as escalation point for major or complex network & infrastructure incidents from the service desk. Support client environments that vary: legacy on-premises, hybrid, full … moving from older infrastructure to hybrid/cloud solutions. Keep up-to-date documentation for each client: network diagrams, baselines, change logs. Mentor and support first- and second-line service desk engineers, handling escalations. Qualifications & Background Bachelor's degree in IT, Computer Science or related field (or equivalent experience). 3-5 years' experience in network engineering or IT More ❯

open spaces and the critical links that keep our country running. As Churchill’s group of specialist business continues to grow, we stay true to our foundations of local service delivery, agility, and flexibility, and listening to what our customers want. This is embedded in our belief that to deliver the best service for our clients and More ❯

a high-impact, security-focused environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also involve identifying opportunities for growth, assisting … in contract renewals, and helping shape service expectations. You ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact for assigned customers, you ll advocate for their needs throughout the service lifecycle. This … position would suit someone with previous experience in a customer-facing or support role for example, in service delivery , account management , or project coordination . Due to the nature of the sector our client operates in, you must be willing to obtain SC Clearance if successful. The role offers a 36-hour working week , the chance to work More ❯

a high-impact, security-focused environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You’ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also involve identifying opportunities for growth, assisting … in contract renewals, and helping shape service expectations. You’ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you’ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact for assigned customers, you’ll advocate for their needs throughout the service lifecycle. This … position would suit someone with previous experience in a customer-facing or support role for example, in service delivery , account management , or project coordination . Due to the nature of the sector our client operates in, you must be willing to obtain SC Clearance if successful. The role offers a 36-hour working week , the chance to work More ❯

Head Resourcing are currently working exclusively with a fintech (SaaS) firm who are looking for a Senior Information Technology Manager (Cloud) to lead the design, delivery and operation of their cloud platforms and internal IT infrastructure. This pivotal role will ensure the stability, security and scalability of their IaaS customer environments, drive cloud innovation in line with Microsoft best … practices, and oversee IT service delivery that enables productivity across the business. This candidate will also work closely with their established software development teams. The Role and Responsibilities, Lead the development, management, and optimisation of the external cloud environment, ensuring security, performance and scalability. Oversee internal infrastructure that underpins product development, delivery and client support. Manage all … productivity and automation strategies, identifying opportunities to enhance internal efficiency and product delivery. Supervise the IT team (system admin and cloud engineer) and coordinate activities with the external Managed Service Provider and specialist contractors. Ensure the reliability and security of office infrastructure and hardware, including networking, devices and access control. Lead DevOps initiatives that support the software development lifecycle More ❯

Accountabilities & Responsibilities Take the lead in detecting, responding to, and resolving security incidents Proactively monitor threats, manage vulnerabilities, and maintain robust system security controls Collaborate closely with Infrastructure and Service Delivery teams to safeguard our AWS and enterprise environments Investigate and assess security events, prioritising critical risks and driving effective remediation Conduct simulated attacks and lead awareness initiatives … to strengthen our security-first culture Contribute to the delivery of our NIS Directive Improvement Plan, ensuring compliance becomes a strategic advantage, not just a checkbox What we are looking for Experience with SIEM tools, logging, and cyber incident response Strong knowledge of EDR/AV solutions, vulnerability testing, and management Familiarity with Office 365, Active Directory, and network More ❯

Accountabilities & Responsibilities Take the lead in detecting, responding to, and resolving security incidents Proactively monitor threats, manage vulnerabilities, and maintain robust system security controls Collaborate closely with Infrastructure and Service Delivery teams to safeguard our AWS and enterprise environments Investigate and assess security events, prioritising critical risks and driving effective remediation Conduct simulated attacks and lead awareness initiatives … to strengthen our security-first culture Contribute to the delivery of our NIS Directive Improvement Plan, ensuring compliance becomes a strategic advantage, not just a checkbox What we are looking for Experience with SIEM tools, logging, and cyber incident response Strong knowledge of EDR/AV solutions, vulnerability testing, and management Familiarity with Office 365, Active Directory, and network More ❯

responsible for developing and executing account strategies that maximize revenue growth, enhance client satisfaction, and ensure long-term retention. This is a pivotal role that bridges client needs with service evolution, ensuring our offerings continually adapt and innovate to deliver outstanding value. Key Responsibilities Client Relationship Management Develop and nurture strong relationships with existing clients to deliver long-term … teams. Commercial Performance Own the financial performance of your accounts, including forecasting and growth planning. Collaborate closely with Sales and Finance teams to manage profitability and commercial outcomes. Solution Delivery Ensure solutions and services meet client expectations. Identify opportunities to innovate and enhance service delivery through continual improvement initiatives. Client Engagement Regularly meet with client teams in … across the UK, Central Europe, and North America. What my client is looking for 3+ years’ experience in Account Management within IT or Digital Consultancies. Strong understanding of our service offerings and the sectors we operate in. Proven ability to work in a fast-paced environment with evolving priorities. Demonstrated success building relationships at all organizational levels, including C More ❯

Are you passionate about solving technical challenges and delivering outstanding customer service? A growing tech-focused organisation is seeking a skilled Service Desk Analyst to join their dynamic support team. Key Responsibilities: Act as the first point of contact for IT-related issues and service requests. Resolve a wide range of technical problems across hardware, software, and … Deliver remote support and troubleshooting with a focus on first-contact resolution. Maintain accurate documentation and ticketing records. Collaborate with internal teams and third-party providers to ensure seamless service delivery. Mentor junior team members and contribute to process improvements. What We’re Looking For: Strong communication skills and a customer-first mindset. Solid understanding of Microsoft 365, operating … Be part of a supportive and forward-thinking team. Opportunity to grow your skills and take ownership of specialist areas. Make a real impact by helping users and improving service delivery. More ❯

clearance required We are looking for a Senior Product Manager to join a public sector programme focused on delivering user-centred digital services. This role will involve managing product delivery, collaborating with cross-functional teams, and ensuring alignment with strategic objectives. Key Responsibilities Manage the product roadmap and prioritise features based on user needs and business goals. Work closely … with delivery teams to ensure timely and high-quality outputs. Engage with stakeholders to gather requirements and manage expectations. Apply GDS standards and user-centred design principles throughout the product lifecycle. Monitor performance and iterate based on data-driven insights. Skills & Experience Strong experience as a Product Manager in digital service delivery. Excellent communication and stakeholder engagement skills. More ❯

clearance required We are looking for a Senior Product Manager to join a public sector programme focused on delivering user-centred digital services. This role will involve managing product delivery, collaborating with cross-functional teams, and ensuring alignment with strategic objectives. Key Responsibilities Manage the product roadmap and prioritise features based on user needs and business goals. Work closely … with delivery teams to ensure timely and high-quality outputs. Engage with stakeholders to gather requirements and manage expectations. Apply GDS standards and user-centred design principles throughout the product lifecycle. Monitor performance and iterate based on data-driven insights. Skills & Experience Strong experience as a Product Manager in digital service delivery. Excellent communication and stakeholder engagement skills. More ❯

motivated Fire & Security Engineer to join our team. You will be part of a dynamic environment where your technical expertise and proactive approach will be key in ensuring the delivery of outstanding service to our clients. Key Responsibilities - Fire & Security Engineer Attend calls for maintenance (both on-site and via telephone) as directed by team co-ordinators. Rectify … visit where possible, ensuring customer satisfaction. Carry out a rolling programme of preventative maintenance visits. Collect and record site configuration information accurately. Maintain car stock (spares) levels for efficient service delivery. Maintain accurate and timely records of all activities. Provide out-of-hours cover on a rotating basis. Commission small projects when required, ensuring technical and quality standards are More ❯