1 to 25 of 81 Service Delivery Jobs in the North East

Version 1 Newcastle Upon Tyne, England, United Kingdom Oracle Cloud Service Delivery Manager Version 1 Newcastle Upon Tyne, England, United Kingdom 1 week ago Be among the first 25 applicants Direct message the job poster from Version 1 Company Description Version 1 has celebrated over 26 years in … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … 3200+strong, €347m/£302m revenue business ERP Partner of the Year & 10 years as GPTW to work in Ireland & UK Job Description Oracle Cloud Service Delivery Manager YOU MUST BE SC CLEARED OR ELIGIBLE FOR SC CLEARANCE. TO BE ELIGIBLE, YOU MUST HAVE LIVED IN THE UK FOR More ❯

Join the NHS Business Services Authority (NHSBSA) in a new pivotal leadership role, where you'll strategically lead the Delivery, Governance, Consultancy and Strategy team to deliver a complex Digital, Data and Technology (DDaT) agenda. You'll inspire a team including Delivery Consultants and Governance and IT Service … take place in Newcastle on 9th and 11th July. What Do We Offer 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays. Excellent pension, 23.7% employer contribution. Flexible working. Active wellbeing and inclusion networks NHS … of providing national at scale services. Provide strategic leadership to a department of DDaT professionals who provide Consultancy, Governance and Strategy to enable the delivery of the NHSBSA strategy. Maximise and optimise performance services to deliver strategy, establishing and maintaining appropriate financial and commercial governance and controls. Collaboratively develop More ❯

Job summary As an Analyst in the IT Service Management Team (ITSM), you will play a key role in supporting and managing service management functions as the BSA transitions into a multi-sourcing digital business. The ITSM team is focused on modernising operations and ensuring user-centric service delivery, including business solutions through agile methods in a continuous delivery environment. Based in Newcastle or Fleetwood, with occasional travel, you will work within a structured framework while exercising autonomy to plan workloads and meet objectives. Strong communication skills will be essential as you engage in internal … You will also be responsible for simplifying complex technical information to make it accessible for others. The primary focus of this role is supporting Service Catalogue and Tooling. What do we offer ?o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we More ❯

take place in Newcastle on 15th and 16th July. What do we offer? 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays Excellent pension, 23.7% employer contribution Active wellbeing and inclusion networks NHS Car Lease … resources and outcomes through productive sustainable delivery. Identify and implement significant efficiencies, communicate and embed significant transformational policy and process changes to continuously improve service provision and performance. Lead a large, diverse workforce, inspire and develop colleagues across a range of disciplines in continuous improvement utilising user centric design … we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.We are people connected to More ❯

Description: The Head of Client Services is a senior leadership role responsible for overseeing the Client Services department, ensuring that the highest level of service is consistently delivered to our clients. This individual will lead a team of client service professionals, develop and implement strategies to enhance client … satisfaction, and work closely with other departments to ensure seamless service delivery as part of the senior leadership team. The role reports to the Managing Director, with a team of client management/account management executives reporting into it. The role is defined as detailed in this document … inquiries. Develop and implement client engagement strategies to enhance satisfaction and retention. Monitor client satisfaction metrics and implement improvements where necessary. Directly manage and service the companies key accounts (with a spend level or potential in excess of £500k pa Strategic Planning & Execution: Develop and execute the Client Services More ❯

Location Location Region Location Region County Durham Location City Location Postal Code Location Postal Code DL12 9BG Interview Date About the role... Manage a service user caseload, devising, implementing and reviewing on-going recovery plans and treatment, liaising closely with the full range of workers and skills within the … service team, including family members and significant others as appropriate. Carry out focus groups and promote equality diversity and inclusion through project work and promotion of the service Recruit , train and supervise peer mentors who are an integral part of our service delivery and lived experience … Work collaboratively with partner agencies to undertake shared assessments, key working and interventions to promote individual service user progression from engagement, through structured treatment to self-sustained recovery. Facilitate service user access to treatment and community resources to increase recovery and social capital, supporting service users and More ❯

Global Aftersales Manager Location: Hessle Salary: £50,000 £65,000 + Bonus + Benefits Lead our clients global service operation that puts customer care, technical precision and growth at the heart of its mission. Were supporting a globally respected high-tech manufacturer in their search for an Global Aftersales … Manager to lead their technical support and customer service function across their customer base. This is an incredible opportunity for you to join a thriving operation and drive high service standards, engage with and support a global customer base, and coach a capable team of engineers and technicians. … The Role As Global Aftersales Manager, youll oversee the delivery of technical support and service works for clients across the UK and worldwide. Youll act as the key interface between the business and its international customer base, ensuring fast, consistent, and commercially sound support and high standards of More ❯

live longer, healthier lives. You will be the driving force to achieve this, ensuring we identify and implement solutions that enable insights to improve service and health outcomes. We're looking for an energetic individual that will apply professional curiosity, drive a compelling vision, align diverse teams and stakeholders … take place in Newcastle on 17th and 18th July. What do we offer? 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays Excellent pension, 23.7% employer contribution Flexible working Active wellbeing and inclusion networks NHS … stakeholders to deliver organisational impact. Define and lead the organisation's data strategy, ensuring data is effectively governed, analysed and utilised. Oversee development and delivery of data products that enable data-driven decision-making. We run several data services and products which support the Health and Care system for More ❯

Join the NHS Business Services Authority (NHSBSA) in a pivotal leadership role, leading the Digital Delivery Centre. Shape and deliver a complex agenda including delivery management, user-centred design, software and cloud engineering, and solution design. Our Digital Delivery Centre is the engine room running our digital … largest national systems like NHS Pensions and NHS Jobs, ensuring capacity and capability for now and the future. You will be responsible for robust delivery governance, adhering to internal and national delivery approaches, including Government Service Design standards. Lead the digitisation of services through cutting-edge technology … national at-scale services. Develop and maintain strategies for DDaT professions in User Centred Design, Software Engineering, Solution Design/Architecture, Cloud Engineering, and Delivery Management, ensuring professional excellence and compliance with standards. Ensure delivery platforms and processes are fit for purpose, working with suppliers to meet system More ❯

Job summary Join NHS Business Services Authority (NHSBSA) in a transformative leadership role, playing a pivotal part in the delivery of the Future NHS Workforce Solution.The solution will build upon the success of the Electronic Staff Record (ESR), which is the HR and payroll system for the NHS. ESR … home with the opportunity to be office based should you prefer, or if business needs require it.o 27 days leave (increasing with length of service) plus 8 bank holidays.o Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Various salary sacrifice schemeso Employee Assistance programme, offering free … and your loved ones Main duties of the job We are looking for someone with a deep understanding of workforce systems and experience in service delivery and optimisation within complex organisations. You should have the ability to lead teams, influence stakeholders at all levels, and manage large-scale More ❯

/2025 23:59 Job overview Join NHS Business Services Authority (NHSBSA) in a transformative leadership role, playing a pivotal part in the delivery of the Future NHS Workforce Solution. The solution will build upon the success of the Electronic Staff Record (ESR), which is the HR and payroll … home with the opportunity to be office based should you prefer, or if business needs require it. • 27 days leave (increasing with length of service) plus 8 bank holidays. • Opportunities for development • Active wellbeing and inclusion networks • Excellent pension • Various salary sacrifice schemes • Employee Assistance programme, offering free … and your loved ones Main duties of the job We are looking for someone with a deep understanding of workforce systems and experience in service delivery and optimisation within complex organisations. You should have the ability to lead teams, influence stakeholders at all levels, and manage large-scale More ❯

What do we offer? Hybrid working with flexibility for remote or office-based work 27 days annual leave plus 8 bank holidays, increasing with service Development opportunities Active wellbeing and inclusion networks Excellent pension scheme Salary sacrifice schemes Employee Assistance Programme providing 24/7 support Main duties of … the job We seek a candidate with deep understanding of workforce systems, service delivery, and optimization within complex organizations. Strong leadership, stakeholder influence, project management, communication, and data analysis skills are essential. Accountabilities include: Optimizing the current workforce solution across NHS organizations Conducting annual assessments to identify optimization … benefits package. If you're ready to contribute to NHS excellence and innovation, apply now and explore your potential with NHSBSA. Job responsibilities Operational Service Delivery & Optimization Leading optimization efforts of the current workforce solution Planning and executing annual assessments with user organizations Influencing stakeholders to maximize benefits More ❯

Director of DDaT Delivery, Consultancy, Governance & Strategy Join the NHS Business Services Authority (NHSBSA) in a pivotal leadership role, where you'll strategically lead the Delivery, Governance, Consultancy, and Strategy team to deliver a complex Digital, Data, and Technology (DDaT) agenda. You will inspire a team including Delivery Consultants and Governance and IT Service Management Specialists to improve efficiencies, champion continuous improvement, and enforce robust governance controls to monitor and manage deliverables and services. Leading DDaT strategy creation and implementation, you'll drive professional excellence, including compliance with government standards. We're looking for an individual … a department of DDaT professionals, maximizing and optimizing performance, establishing financial and commercial governance, developing internal performance management systems, interpreting and implementing policies, overseeing service delivery governance, managing stakeholder relationships, leading IT service management following ITIL best practices, developing service insights from complex data, and leading More ❯

Friday 20th June 2025 This is the job As our Real Time Analyst, you will support with the continuous improvement of our real time service and resource delivery across Customer Operations. One of the key requirements of this role is to optimise resource on the day which includes … in this role, you will need to provide consistent communication between the Real Time Team, Operational Team Managers and Performance Leaders, so that any service issues are highlighted, recommendations are made, and targets are achieved through sensible negotiation and prioritization across the Operation. Manage the delivery and allocation … of skilled resource across the Contact Centres, to ensure that area service targets are achieved in the most cost-effective way, while delivering an exceptional Customer Experience Manage on the day and short-term offline requests, while still achieving Service Level targets To complete measurement and analysis of More ❯

type: Part Time 12 Month FTC salary c£42,000 pro-rated at c£25,000 based on 21 hours per week plus civil service employer pension contribution of 28%. Higher ranges may be available for exceptional candidates. Location: Newcastle Hours: Due to the nature of the role … business and technical architects, designers and analysts to ensure projects adhere to standards. •[within the NAO Newcastle office] managing all wider local Digital Services service provision, including meeting room operations, computer room operations, engineer & supplier liaison, and local contract management •Working closely with the DS Service Management, XMA … teams as the primary Newcastle office point of contact for all relevant Newcastle incidents, events and developments which have some form of associated DS service provision There will be no formal line management responsibilities but there will be from time to time, management or oversight of engineers, contractors or More ❯

ll be the face of Sodexo, ensuring our services are delivered with excellence and always looking to optimise performance. You'll be supporting the delivery of our restaurant/catering offer, cleaning services, reception, waste management and dealing with external contractors. What you'll do: Ensure the delivery … Health and Safety and Compliance of the site Interact with the teams daily - to ensure clear communication/develop at one team ethic in service delivery delivering Ensure client satisfaction through improving relationships and service Help to maintain and achieve financial targets through service delivery Identify opportunities for Service Improvement Ensure Health and Safety Standards are maintained What we're looking for: Experienced in using Microsoft Office Previous experience of operational management in a similar environment People management experience Ability to interpret and utilise financial and commercial information Excellent communication skills Manage multiple More ❯

RemoteThe ideal candidates will have a proven Scala Development background within public sector holding active SC clearance Skills:... Job DescriptionJob Description: Salesforce Lightning Delivery Lead (Remote, Europe) Position: Salesforce Lightning Delivery Manager/Product Owner/ArchitectLocation: Remote (Candidates must be based in Europe)Start Date: ASAPRate … Open Client: Leading Manufacturing Company in... Job DescriptionJob Description: Salesforce Lightning Delivery Lead (Remote, Europe) Position: Salesforce Lightning Delivery Manager/Product Owner/ArchitectLocation: Remote (Candidates must be based in Europe)Start Date: ASAPRate: Open Client: Leading Manufacturing Company in... Job DescriptionData Lead (Contract – 3 Months initial … Newcastle Upon TyneSalary: Up to £46k per annum OverviewWe’re looking for a detail-oriented and proactive IT Quality & Knowledge Lead to join our Service Delivery team. This role is... Job DescriptionJob Title: Quality & Knowledge LeadLocation: Hybrid – 3 days per week on-site in Newcastle Upon TyneSalary: Up More ❯

analyzing, and continuously improving the customer experience, helping integrate digital solutions that enhance both customer satisfaction and operational efficiency. Aligning with ITIL 4’s Service Value Chain (SVC) and Service Design principles, it ensures support is seamless, effective, and adds measurable value to the customers. The position also … other CX-oriented teams within Ubisoft to ensure that support topics are well integrated at all steps of the player journey, while supporting CRC Service Improvement teams in operational enhancements. Key Responsibilities Define and execute customer experience (CX) strategies that deliver measurable improvements to support interactions Monitor and analyze … comprehensive customer journey maps with integrated feedback loops Support the broader CRC effort to “shift-left” and bring more self-serve options to relevant service requests Collaborate closely with product teams to ensure seamless customer experiences across all touchpoints Document and share customer support insights with relevant departments to More ❯

analyzing, and continuously improving the customer experience, helping integrate digital solutions that enhance both customer satisfaction and operational efficiency. Aligning with ITIL 4's Service Value Chain (SVC) and Service Design principles, it ensures support is seamless, effective, and adds measurable value to the customers. The position also … other CX-oriented teams within Ubisoft to ensure that support topics are well integrated at all steps of the player journey, while supporting CRC Service Improvement teams in operational enhancements. Key Responsibilities Define and execute customer experience (CX) strategies that deliver measurable improvements to support interactions Monitor and analyze … comprehensive customer journey maps with integrated feedback loops Support the broader CRC effort to "shift-left" and bring more self-serve options to relevant service requests Collaborate closely with product teams to ensure seamless customer experiences across all touchpoints Document and share customer support insights with relevant departments to More ❯

take place in Newcastle on 15th and 16th July. What do we offer? 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays Excellent pension, 23.7% employer contribution Active wellbeing and inclusion networks NHS Car Lease … resources and outcomes through productive sustainable delivery. Identify and implement significant efficiencies, communicate and embed significant transformational policy and process changes to continuously improve service provision and performance. Lead a large, diverse workforce, inspire and develop colleagues across a range of disciplines in continuous improvement utilising user centric design … we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.We are people connected to More ❯

management, and ongoing support. You will leverage your technical and business knowledge, along with coordination skills, to manage daily operational activities and relationships between service functions and business areas, ensuring a unified approach to service delivery from initial service design to service decommissioning. You are … o Hybrid working - flexibility to work mostly from home with options for office work or if needed, up to 27 days leave (increasing with service) plus 8 bank holidays o Opportunities for development o Active wellbeing and inclusion networks o Excellent pension o Salary sacrifice schemes o Employee Assistance … working options. Job responsibilities In this role, you are accountable for Technical Operations Supporting ICT projects, infrastructure, network, systems, telephony, and desktops, ensuring high service levels using ITIL frameworks. Managing network configurations with key suppliers. Translating business needs into technical deliverables. Leading in Microsoft Azure, networking, and telephony solutions. More ❯

to thrive. Where will you be working? At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. This role will be within our Fixed … help shape the future of our telecoms business. This role covers the entire contract lifecycle—from pre-award governance and negotiation to post-contract delivery and transformation. In this role, you'll use your skills and extensive experience to manage and drive complex pre-contract negotiations to awards and … decision-making. Driving value through proactive contract management and cross-functional collaboration is essential for success. You'll contribute to business transformation initiatives, improving service delivery, cost efficiency, and scalability. This includes performance reviews, commercial and operational analysis, and capacity planning. Your insights and reporting will inform strategic More ❯

we invite you to join our journey and help us create the unknown. Job Description Under the guidance and direction of the Vendor Operations Service Manager, the Vendor Project Manager, Player Services will facilitate and maintain relationships and oversight between our organization and our vendor/partners. You will … managing our partner relationships across the globe. ESSENTIAL DUTIES AND RESPONSIBILITIES: The core duties and responsibilities include, but are not limited to, the following: Service Governance & Vendor Management: Ensure comprehensive understanding of the services supported by Vendor Operations. Conduct assessments, performance evaluations, and business reviews to verify compliance with … contractual obligations and aligned service performance metrics. Service Optimisation & Continuous Improvement: Provide solution-driven guidance to vendor leadership teams to enhance operational effectiveness, aligning with ITIL principles of Continual Improvement of each service. Knowledge Management & Process Standardisation : Act as a subject matter expert (SME) for Ubisoft games, internal More ❯

Customer Service Executive Salary £26,000 Newcastle Upon Tyne NE11 0RU Do you have customer service experience? Looking to elevate your career? Join us as a Customer Service Executive as we celebrate yet another record-breaking year of growth. Embark on an exciting journey with Smart IT … a dynamic and rapidly expanding IT Solutions provider, at the forefront of technological innovation in the North East! Benefits of being a Customer Service Executive: Weekends Off: Embrace a work-life balance with absolutely no weekend work. Training Excellence: Dive into fully paid training and an ongoing development program … and plan for the future with our Company Pension scheme. Free Parking: Park your worries aside with the added perk of free parking. Customer Service Executive Role and Responsibilities: Investigate and respond to customer queries, utilising our advanced CRM system Provide quotes for small projects and adjust service More ❯

Social network you want to login/join with: Technical Service Manager, Newcastle-upon-Tyne, Tyne and Wear col-narrow-left Client: Location: Newcastle-upon-Tyne, Tyne and Wear, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 10.06.2025 Expiry Date … customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with … Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements. They will also be involved with new customer onboarding, ensuring that the technical support teams are ready and that there is sufficient capacity so as not to impact general service delivery. The More ❯