1 of 1 Service Delivery Jobs in Cowdenbeath

Rated Excellent on Trust Pilot with over 5000 reviews and voted the best company in the UK in our sector by consumer champion Which.co.uk, service and the customer experience is at the heart of everything we do. Due to continual growth, we now require a Technology Process Engineer to … IT operations through innovation, standardisation, and continuous improvement. Roles and responsibilities: Process Design & Optimisation : Design, document, and implement IT processes and workflows to improve service delivery, operational efficiency, and system performance. Process Improvement : Continuously assess and refine IT processes, identify bottlenecks, and implement best practices to streamline operations … and improve service quality. Data Analysis & Reporting: Use data analytics to monitor the effectiveness of manufacturing processes, identify areas for improvement, and report on key performance indicators (KPIs) to leadership. Standards & Governance: Establish and enforce standards, policies, and governance around IT processes to ensure consistency, compliance, and best practices More ❯