2 of 2 Service Delivery Jobs in Dartford

Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯

position requires a deep understanding of security protocols, risk management, and the ability to proactively identify and mitigate potential threats to the business, whilst delivering cyber security with a service mindset. You will work closely with cross-functional teams from infrastructure and network support analysts across the business units to ensure the integrity and security of our applications and … trade-offs required to manage the different levels of risk appetite and risk exposure across the business. Focusedon day-to-day operational tasks and maintenanceof core Cyber Security infrastructure service platforms, including but not limited to: Manage and administer the Privileged Access Management (PAM) platform, including user access, permissions, audits and configurations. Collaborate with IT and business teams to … Ops Lead, Cyber Security Architect and Engineering teams. Responsible for the quality and response time of support tickets Ensure knowledge and information are documented and passed to the relevant Service delivery teams. Researches and assesses new threats and security alerts and recommends remedial actions. Play an active part in responding to and resolving security incidents (Prepare, Identify, Contain More ❯