15 of 15 Service Delivery Jobs in Guildford

Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service … of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure … support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS: Professional Experience Microsoft Data Fundamentals (DP-900) - ESSENTIAL Microsoft Azure Security Engineer (AZ-500) - ESSENTIAL Micro Microsoft Cybersecurity Architect (SC-100) - DESIRABLE Other Requirements 6+ More ❯

team, you'll leverage technologies like Palantir, Tableau, and cloud platforms (AWS, Azure) to build scalable data infrastructure, develop machine learning models, and create robust solutions that enhance public service delivery. Working in classified environments, you'll tackle complex challenges using tools like Hadoop, Spark, and modern visualisation frameworks while implementing automation that drives government efficiency. You'll collaborate … With our strong technical foundation and focus on mission-critical systems, you'll be part of a team delivering nationally significant projects that have a real impact on public service delivery. If you're passionate about applying cutting-edge data science and engineering in secure environments while contributing to the UK's digital transformation agenda, we should discuss how More ❯

E3 to Microsoft 365 E5. Work closely with the account management team to win existing licensing customers from our competition. Work proactively across Sales, Marketing, Presales, Technical Presales, and Service Delivery, to build opportunity pipeline of at least 4 x target on a rolling three-month basis. Maintain deep knowledge of Microsoft 365, and related technology developments, from More ❯

deployments. Infrastructure Maintenance: Conduct routine maintenance, including firmware updates, system upgrades, and virtual infrastructure management, aiming to automate processes where feasible. 3rd Line Support: Provide advanced support within the Service Desk, efficiently resolving escalated incidents in line with Helpdesk SLAs. Business As Usual Tasks: Perform essential operational tasks as needed to maintain continuous service delivery. Technical Expertise: Offer More ❯

of Customer Support Advisors and Specialists, helping them deliver outstanding experiences for our customers. You'll play a vital role in coaching the team, optimizing support processes, and ensuring service excellence across every interaction. If you're passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we'd love to hear … Do: Lead and inspire a team of Customer Support Advisors and Specialists to deliver empathetic, solution-focused support Mentor team members, building their skills in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organize team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality … of service through reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage escalations, resolving complex queries with care and urgency Champion the voice of the customer internally-identify trends and collaborate across teams to improve service Refine processes and troubleshooting procedures to enhance efficiency and satisfaction Support the Head of Customer Support with strategy and More ❯

Customer Support Advisors and Specialists, helping them deliver consistently outstanding experiences for our customers. You’ll play a vital role in coaching the team, optimising support processes, and ensuring service excellence across every interaction. If you’re passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we’d love to hear … Lead and inspire a team of Customer Support Advisors and Specialists to consistently deliver empathetic, solution-focused support Mentor team members, building their skills in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organise team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality … of service through regular reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage escalations, resolving complex queries with care and urgency Champion the voice of the customer internally—identify trends and pain points and collaborate across teams to drive service improvements Continuously refine processes and troubleshooting procedures to improve efficiency and customer satisfaction Support the More ❯

Purpose Of Role: Connected Kerb is looking for an experienced Delivery Manager for the South to join a thriving EV organisation to be a key part of the programme delivery of one of the UK's leading and fastest growing EV charging infrastructure networks. The Delivery Manager is a critical role in Connected Kerb's exciting and … unprecedented expansion of EV charging infrastructure. Throughout the journey, you will be accountable for the definition, estimation and delivery of EV CP projects to time, quality and cost through our external Design & Build Install Partners as part of the unprecedented growth in the new EV market. This is an exciting and demanding role that will offer unique challenges and … and development of the projects through Work Package Order Working with the Clerks of Works responsible for building and maintaining strong collaborative relationships with Install Partners to enable the delivery of the Work Package Orders. Embed the e2e Design & Build process Projects section, covering all aspects of how projects are planned and executed Accountable for oversight of the WPO More ❯

sales evangelist for Targus - The face of Targus for our customers. Direct responsibility for managing and maintaining relationships with key clients at all levels and ensuring highest levels of service delivery. Ensure adequate pipeline to deliver future revenue and achieve sales targets and management thereof. Define and execute key business objectives and your own sales strategy. Respond to bids More ❯

change management to ensure smooth implementation Stay current on industry trends, especially in CCaaS and UCaaS Recognise and address risks or opportunities within customer relationships Ensure high levels of service delivery and client satisfaction Provide timely updates and reports to senior management. The Company Britannic is an award-winning, privately-owned value-added reseller and systems integrator, established More ❯

accounting solutions. You’ll collaborate with sales, product, and support teams to guide clients through onboarding, provide consultative advice, manage project plans, and help improve internal processes for scalable service delivery. Key Responsibilities: Partner with Strategic Account Managers on customer onboarding and implementation. Develop tailored project and demo strategies focused on client value. Coordinate cross-functional support to ensure More ❯

critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an … the OOH call out rota. To carry enhanced van stock to achieve high 1st fix rate. Responsible for van stock in the same manner as level 1 and 2. Service Delivery Demonstrate an understanding of what service delivery excellence is for your role, ensuring you deliver the basics right every time and are part of a … team where service is central to good performance. Managing Risk Awareness of your operational and regulation risks which may impend your operations. Responsibility for reporting to your line manager any risk which may impact the business Managing Health & Safety Conduct any Risk Assessments and Method Statements, compiling reports in line with H&S requirements. Liaising with the Head of More ❯

You'll work as part of a collaborative tech team supporting a major re-platforming programme (migrating to ShareDo), where your skills will directly contribute to simplifying processes, enhancing service delivery, and shaping future workflows. What you'll be doing: Designing and building technical solutions within the case management system (CMS), currently being migrated to ShareDo Developing and … maintaining complex workflows to meet operational and legal service needs Supporting the wider team through mentoring and solution design Working with stakeholders to turn business requirements into scalable, sustainable tools Helping ensure CMS functionality aligns with regulatory standards and best practice ? What we're looking for: Hands-on experience developing or configuring CMS platforms such as ShareDo, Peppermint, Leap More ❯

Studio Google Sheets Screaming Frog HTML CSS Schema Ranking Tools (general experience) Content Optimisation Tools (broad experience) Website Crawlers (ahrefs etc.) You will be managed by the head of service delivery (Chief Performance Officer). The team has weekly setup and week in review calls to discuss progress and troubleshoot where required. You’d also provide 1-on … do attitude and willingness to learn. Reporting & Team Structure You'll work hand-in-hand with a dedicated team of SEO professionals and report directly to our Head of Service Delivery. Life At Geeky Tech At Geeky Tech, life is a digital tapestry woven from threads of innovation, passion, and collaboration. It's a place where SEO expertise meets More ❯