3 of 3 Service Delivery Jobs in Guildford

Service Desk Analyst (1st Line Support) Location: Guildford Contract: 12 months The Role We are looking for a customer-focused 1st Line IT Service Desk Analyst to join our IT team, providing front-line technical support to internal users across multiple sites. You will act as the first … point of contact for IT-related incidents and service requests, ensuring issues are logged accurately, investigated efficiently, and either resolved or escalated in line with agreed Service Level Agreements (SLAs). Key Responsibilities Act as the first point of contact for IT support, handling incidents and requests ...

organisation for an experienced IT Support Lead. This role is critical in supporting regulated laboratory environments, ensuring data integrity, system compliance, and robust IT service delivery across laboratory and enterprise systems. Key Responsibilities Administer Chromatography Data Systems (CDS), including Empower, with responsibility for user account management, system backups … Assurance and laboratory teams to ensure data integrity and full compliance with audit trail requirements. Coordinate with external vendors regarding system upgrades, patches, and service-level agreements. Implement and maintain validated states for computerized systems in compliance with GxP, 21 CFR Part 11, and EU Annex 11. Develop, execute ...

defined portfolio of newly acquired customer accounts Identify and secure new customer accounts in line with local market sales revenue goals Support and achieve delivery of sales growth targets for all FTH products and services Research, develop and deliver customer account proposals and agreements Work with local, regional … environment Effective organisational and communication skills New business prospecting knowledge, skills and experience Good planning and preparation skills Committed to providing an industry leading service delivery approach to business development Flexible in approach to the role to meet business requirements Self-Confident Effective negotiating skills essential Time management ...