1 to 25 of 29 Service Delivery Jobs in Surrey

profile (ICP) and delivering high standards of technical excellence. With continued growth and new client wins, the business is now seeking a Customer Success Executive to support project coordination, service delivery, and internal operations. Role Snapshot This is a versatile and varied role offering a 50:50 split between: External Customer Success Management: Supporting clients, coordinating resources, ensuring … timely project delivery, and maintaining excellent relationships. Internal Business Operations: Supporting project tracking, financial and facilities administration, procurement activities, and internal process improvements. This role provides an opportunity to gain exposure across several functions, including project management, service delivery, account management and business operations, in turn presenting clear pathways for professional development. Key Responsibilities Customer Success & Project … working closely with technical consultants and the leadership team. Ensure all projects and support services are delivered in line with SLAs and client expectations. Prepare and maintain customer facing service documentation, including status updates, meeting notes, and reporting packs. Support the onboarding process for new clients, ensuring a seamless transition from sales to delivery. Proactively monitor client engagement and More ❯

and high-availability networks across port terminals, remote logistics sites, and central offices-including LAN/WAN, fibre, Wi-Fi, SD-WAN, and VPN connectivity. * Manage operational and technical delivery of voice communications, including VoIP systems, contact centres, maritime radio integration, and unified communications platforms like Microsoft Teams. * Maintain continuous communication coverage and resilience for mission-critical operational systems … in real-time port environments. IT Service Management * Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. * Define and monitor SLAs and KPIs aligned to the uptime demands of port infrastructure, vessels, and ERP environments. * Collaborate with logistics and operations teams to maintain … IT service reliability for crane automation, yard management systems, and terminal access control. Cybersecurity & Compliance * Collaborate with the cybersecurity function to secure infrastructure against threats targeting critical national infrastructure, including OT (Operational Technology) environments. * Ensure compliance with maritime, data protection, and operational standards including NIST, and local port authority requirements. * Lead business continuity and disaster recovery planning with specific More ❯

sector. Description Planning & Organising Implement countywide strategies and support the development of long term planning. Lead projects and reviews within a technical area of work to support and enhance service delivery. Plan workloads and secure resources to enable the team/s to achieve a quality service. Policy & Compliance Provide technical advice and recommendations within defined policy and procedures … to ensure compliance with relevant legislation, policies and industry standards. Maintain, develop and review systems, processes, procedures and working methods to maximise service delivery, quality, efficiency and compliance. People and partnerships May manage a team operating in a specialist area or oversee the delivery of a range of support services to a service or function. Liaise … making. Analyse and make recommendations for improvement or development of existing systems, processes or policy. Profile Significant practical or professional experience and understanding of a specialist area or supporting service teams and/or providing support to the public. Comprehensive understanding of subject matter, legislation, principles and practices relevant to the technical area. May require previous management experience including More ❯

technical expertise in VMware Cloud Foundation (VCF), VMware NSX, and Veeam Backup & Replication to join our dynamic Managed Services team. You’ll be responsible for delivering exceptional support and service to our enterprise clients, ensuring high availability, performance, and reliability across hybrid cloud infrastructures.This role is ideal for a self-driven professional who thrives in both independent and collaborative … environments and is comfortable engaging directly with customers. You’ll be part of a growing team dedicated to providing proactive support and continuous improvement across our managed service offerings. Key Responsibilities - Deliver operational support and administration of VMware Cloud Foundation (VCF) stacks, ensuring availability, performance, and security. - Configure, manage, and troubleshoot VMware NSX for micro-segmentation, edge services, and … virtual networking. - Operate and enhance Veeam Backup & Replication platforms for data protection, recovery, and disaster recovery (DR) across on-prem and hybrid workloads. - Manage incidents, service requests, and change controls via standard ITIL-based processes. - Lead and participate in root cause analysis for infrastructure-related incidents and issues. - Maintain and update detailed technical documentation and configuration records. - Act as More ❯

A leading provider of secure satellite communications and technical support services is seeking a Technical Service Manager to take ownership of high-priority UK Government support cases. This is a key role supporting MOD satellite communication systems, ensuring that service delivery meets demanding SLAs and through-life performance expectations.This position offers the opportunity to work at the … heart of defence communications, managing technical escalations, driving resolutions, and working closely with engineering, project, and field service teams. Key Responsibilities Manage and oversee all technical support cases related to MOD Commercial Satellite Communication Services. Act as the key point of contact for complex escalations, working alongside engineering, support, and project teams to resolve issues. Ensure service visits … improvement initiatives. Maintain configuration control using secure systems and prepare technical documentation and case handover notes. Deliver training to 1st/2nd line support staff and onboard new Field Service Engineers. Skills & Experience Required Royal Navy or MOD technical comms experience, particularly in COMSAT, MILSAT, MNE, and message handling systems. Technical knowledge of electrical/electronic systems, networking, and More ❯

technical expertise in VMware Cloud Foundation (VCF), VMware NSX, and Veeam Backup & Replication to join our dynamic Managed Services team. You’ll be responsible for delivering exceptional support and service to our enterprise clients, ensuring high availability, performance, and reliability across hybrid cloud infrastructures. This role is ideal for a self-driven professional who thrives in both independent and … collaborative environments and is comfortable engaging directly with customers. You’ll be part of a growing team dedicated to providing proactive support and continuous improvement across our managed service offerings. Key Responsibilities Deliver operational support and administration of VMware Cloud Foundation (VCF) stacks, ensuring availability, performance, and security. Configure, manage, and troubleshoot VMware NSX for micro-segmentation, edge services … and virtual networking. Operate and enhance Veeam Backup & Replication platforms for data protection, recovery, and disaster recovery (DR) across on-prem and hybrid workloads. Manage incidents, service requests, and change controls via standard ITIL-based processes. Lead and participate in root cause analysis for infrastructure-related incidents and issues. Maintain and update detailed technical documentation and configuration records. Act More ❯

deep technical expertise in VMware Cloud Foundation (VCF), VMware NSX, and Veeam Backup & Replication to join our dynamic Managed Services team. Youll be responsible for delivering exceptional support and service to our enterprise clients, ensuring high availability, performance, and reliability across hybrid cloud infrastructures. This role is ideal for a self-driven professional who thrives in both independent and … collaborative environments and is comfortable engaging directly with customers. Youll be part of a growing team dedicated to providing proactive support and continuous improvement across our managed service offerings. Key Responsibilities - Deliver operational support and administration of VMware Cloud Foundation (VCF) stacks, ensuring availability, performance, and security. - Configure, manage, and troubleshoot VMware NSX for micro-segmentation, edge services, and … virtual networking. - Operate and enhance Veeam Backup & Replication platforms for data protection, recovery, and disaster recovery (DR) across on-prem and hybrid workloads. - Manage incidents, service requests, and change controls via standard ITIL-based processes. - Lead and participate in root cause analysis for infrastructure-related incidents and issues. - Maintain and update detailed technical documentation and configuration records. - Act as More ❯

exciting opportunity for you. Windsor Telecom is a dynamic and customer-centric telecommunications provider, delivering innovative solutions to businesses across the UK. We pride ourselves on our exceptional customer service and deep understanding of the industry sector. We are looking for a Provisioning Coordinator who enjoys working with people and ensuring a smooth onboarding experience for our clients. While … you do not need deep technical knowledge, an understanding of the telecoms sector will be helpful. If you are ready to help us deliver outstanding service to our customers, we would love to hear from you. Key Responsibilities: Act as the primary point of contact for customers during the provisioning process. Coordinate the delivery of IT and telecoms … services including broadband, telephony, and Microsoft cloud solutions. Liaise with internal teams and third-party suppliers to ensure timely and accurate service delivery. Provide regular updates to customers and manage expectations throughout the provisioning lifecycle. Maintain accurate records of provisioning activities using internal systems.Identify and escalate any issues that may impact service delivery timelines. Support continuous improvement More ❯

deliver innovative space projects within institutional, export, and defence settings. Role Responsibilities of a Project Manager: Manage projects or aspects of a project from contract commencement through development and delivery of space and ground segments, launch preparation, in-orbit commissioning and subsequent service delivery and operations To be responsible for all aspects of the project, or a … activities to ensure the entire project is progressing in line with the baseline plan, with the expectation on strong leadership, motivation and being the driving force behind the engineering delivery Breaking down work into appropriate work packages and obtaining agreements with engineering team leaders for appropriate resources Communication with customers and internal stakeholders, including Engineering Functional Managers, Heads of More ❯

deliver innovative space projects within institutional, export, and defence settings. Role Responsibilities of a Project Manager: Manage projects or aspects of a project from contract commencement through development and delivery of space and ground segments, launch preparation, in-orbit commissioning and subsequent service delivery and operations To be responsible for all aspects of the project, or a … activities to ensure the entire project is progressing in line with the baseline plan, with the expectation on strong leadership, motivation and being the driving force behind the engineering delivery Breaking down work into appropriate work packages and obtaining agreements with engineering team leaders for appropriate resources Communication with customers and internal stakeholders, including Engineering Functional Managers, Heads of More ❯

and support services. This role combines operational execution with strategic enablement. You will not only support backend reporting and systems coordination, but also help define, drive, and improve partner service enablement initiatives across the region. The ideal candidate brings a strong foundation in technical services, partner program management, and is capable of managing both structured processes and creative initiatives. … go onsite as needed** Responsibilities Act as the primary point of contact between internal teams and EMEA channel partners Oversee partner enablement programs including training certification tracking, enablement content delivery, and continuous improvement initiatives Design and deliver programmatic content to support partner growth, including multimedia resources and supporting materials Coordinate onboarding and system access for partners across tools such … as Salesforce, ServiceNow, Tableau, and Skyline Support day-to-day partner operations by managing data accuracy and performance reporting Help evaluate and assess partner performance and service maturity across the EMEA region Enable the growth and specialization of partners through thoughtful GTM planning and quality service offerings Collaborate with Sales, Support, and Professional Services teams to streamline partner More ❯

the team Adhering to standards, governance and best practices set out by the Product Architects, leading by example and responsible for mitigating technical debt/risks/issues Diagnosing service delivery problems and initiating actions to maintain or improve levels of service Fluent in process frameworks like ITIL, Prince2 and Agile and have a good understanding of … on supporting Shared Services SAP. We operate using agile principles and mange work in two weekly sprints contains in 13 week PI cycles. We support BAU as well as delivery of changes requested by the business, which are triaged and refined by the Product Leads within our wider Finance team. We follow principles of continuous improvement and look for More ❯

e.g., Procurement) to define and implement an IT supplier strategy that supports business goals, enhances supplier performance, and manages risk effectively Collaborate with senior stakeholders, including the Head of Service Management and Head of Digital Business Information Management, to develop and maintain a clear and effective IT supplier governance framework Support the procurement lifecycle for IT supplier services ?" including … tendering, contract negotiations, and renewals ?" ensuring alignment with strategic needs Facilitate and lead regular IT supplier review meetings, helping to maintain strong relationships and ensure service level agreements (SLAs) and customer expectations are consistently met Identify opportunities for continuous improvement in supplier performance, promoting quality, value for money, and innovative solutions Your skills and experiences: Essential Proven experience in … such as tendering, compliance, performance management, and continuous improvement initiatives Desirable Experience working with global partners Strong understanding of the IT supplier landscape, including system integrators (SIs), their core service offerings, and relative strengths and areas for improvement Proactive approach to resolving supplier-related issues and driving improvements in IT service delivery through effective supplier engagement and More ❯

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK's largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards. Be a key player in our Service Delivery Team As an individual you will be responsible … for first line responses to customer service requests by telephone, email, web, and portal. Additionally, you will be responsible for: • Maintaining Customer Satisfaction • Maintaining allocated work pools ensuring all cases are worked according to their SLA's and pro-actively manage the CRM tickets • Competency on all supplier portals and communication processes • Ad hoc cover for accepting orders/… Salary £27k 25 Days Holiday + UK Bank Holidays Hybrid working (3 days a week in the Reigate office) Other organisations may call this role Client Success Specialist, Customer Service Advisor, Customer Experience Agent or CX Advisor. The talents we are excited to see We are seeking a Customer Experience Specialist who is/has: • At least 5 GCSE More ❯

and optimize administrative and facilities management across multiple European locations. Serve as the main point of contact for office-related operations, ensuring consistency, efficiency, and compliance. Manage vendor relationships, service contracts, and office budgets in collaboration with finance and procurement. Health & Safety Oversight: Ensure compliance with health and safety legislation across all European jurisdictions. Lead implementation of risk assessments … audits and act as liaison with local authorities and external consultants. IT Infrastructure Coordination: Collaborate with the global IT department to ensure local technology needs are met. Oversee IT service delivery, system access, hardware deployment, and cybersecurity practices at the regional level. Support technology onboarding/offboarding processes and manage regional IT vendor relationships. Legal & Regulatory Compliance Support More ❯

and Microsoft 365 licensing. You'll help develop standard operating procedures and support key technical projects. You'll collaborate with corporate IT, vendors, and facility teams to ensure seamless service delivery and adherence to security and compliance standards. Your responsibilities will include troubleshooting identity and access issues, supporting cloud and on-prem environments, and training users on technology More ❯

exciting opportunity for you. Windsor Telecom is a dynamic and customer-centric telecommunications provider, delivering innovative solutions to businesses across the UK. We pride ourselves on our exceptional customer service and deep understanding of the industry sector. We are looking for a Provisioning Coordinator who enjoys working with people and ensuring a smooth onboarding experience for our clients. While … you do not need deep technical knowledge, an understanding of the telecoms sector will be helpful. If you are ready to help us deliver outstanding service to our customers, we would love to hear from you. Key Responsibilities: Act as the primary point of contact for customers during the provisioning process. C oordinate the delivery of IT and … telecoms services including broadband, telephony, and Microsoft cloud solutions. Liaise with internal teams and third-party suppliers to ensure timely and accurate service delivery. Provide regular updates to customers and manage expectations throughout the provisioning lifecycle. Maintain accurate records of provisioning activities using internal systems. Identify and escalate any issues that may impact service delivery timelines. More ❯

and exciting apprenticeship where you ll support our team with administrative, client-facing, and coordination tasks. Over time, you ll develop key skills in areas such as project coordination, service delivery, and business support. Key Responsibilities While learning and developing your skills, you ll help the team with: Answer client phone calls and emails in a polite and … team. Update client records and support the account management process. Order basic office supplies and help keep the office running smoothly. Learn how to liaise with external suppliers and delivery services. What We re Looking For We re not expecting tons of experience but we are looking for someone who is: Eager to learn and passionate about a career More ❯

and exciting apprenticeship where you’ll support our team with administrative, client-facing, and coordination tasks. Over time, you’ll develop key skills in areas such as project coordination, service delivery, and business support. Key Responsibilities While learning and developing your skills, you’ll help the team with: Answer client phone calls and emails in a polite and … team. Update client records and support the account management process. Order basic office supplies and help keep the office running smoothly. Learn how to liaise with external suppliers and delivery services. What We’re Looking For We’re not expecting tons of experience—but we are looking for someone who is: Eager to learn and passionate about a career More ❯

more information when required, and closing tickets out within the SLA Driving supplier management to ensure services are delivered in accordance with agreed processes and SLAs (including contract management, service reviews, and billing) Ensuring users have the appropriate level of access necessary to perform their role Develop and test arrangements to ensure critical IT systems availability following a disaster … solutions for Sage 200 (ideally Sicon) Able to demonstrate experience working within an FMCG organisation, understanding business drivers and priorities Experienced working with vendors during projects and for operational service delivery Able to establish priorities, work independently, and proceed with objectives with minimal supervision WE SUPPORT AND CARE FOR OUR EMPLOYEES BY PROVIDING YOU WITH Bonus scheme paid … towards essential healthcare such as dental, eye care etc. Access to Thrive 24-hours a day - a leading and NHS clinically approved app which focuses on general wellbeing Long service recognised every 5 years Life assurance up to 4 x contractual pay Discounted branded products Free, onsite parking Subsidised staff restaurant 25 holidays + 8 bank holidays My Staff More ❯

programme focused on modernising identity and access management capabilities across the organisation Oversee the successful implementation of cloud-based IDAM services, ensuring scalability, security, and compliance Manage third-party service providers, to ensure high-quality service delivery and alignment with strategic goals Own the full lifecycle of the IDAM Product, including budget management, change control, and obsolescence … organisation. You’ll be at the forefront of building a brand-new team and shaping the future of identity. Working closely with stakeholders across the business and trusted external service providers, you’ll lead a major transformation programme that directly enhances employee experience, productivity, and collaboration while reducing cyber risk. If you’re looking to make a real impact More ❯

performance. What You’ll Be Doing Take ownership of site-wide operations Lead a multi-disciplinary team and foster a high-performing, safety-focused culture Deliver strategic objectives across service delivery, infrastructure excellence, sustainability, and compliance Own and manage the site budget, forecasting, and resource planning Oversee all aspects of customer services, incident management, and operational readiness Ensure … large-scale, live data centres Strong leadership and people management skills – comfortable managing a large team and leading through others Budget ownership experience and a strategic approach to operational delivery Calm under pressure – able to manage incidents and drive continuous improvement A balanced mindset: operationally sharp, customer-focused, commercially aware Not necessarily hands-on technically – your value is in More ❯

outreach via phone, email, and LinkedIn Managing and nurturing a live pipeline of prospects using Google-based CRM tools Collaborating with internal bid and ops teams to ensure seamless service delivery Positioning MBT Group as an agile, hassle-free operational partner, not just another cleaning supplier What we re looking for: Previously worked as an Business Development Manager More ❯

with our customers installing and supporting large and widely distributed estates to some of the best known brands in retail. The bdc business model has always been based on service delivery excellence. More ❯

with our customers installing and supporting large and widely distributed estates to some of the best known brands in retail. The bdc business model has always been based on service delivery excellence. More ❯