2 of 2 Service Delivery Jobs in Harrogate

colleagues and other departments to enhance operational efficiency. Provide timely technical support to internal users and our Corporate Distributors, ensuring a high standard of service and clear communication. Working areas include: SAAS application development (Zoho One). Microsoft 365 Administration (maintaining and improving M365 tenant(s)), including Entra … Firewall management. AWS cloud administration. IT Incident response & DR. What youll need: A minimum of 5+ years experience in IT Infrastructure/Networking/Service Delivery or equivalent roles. IT relevant certification(s) (BSc, Diploma, CompTIA) or equivalent. Strong knowledge of ITIL. Full UK driving licence. Proven experience ...

upgrades to existing systems. Profile Experience providing first and second-line IT support within a business environment, including the management and resolution of incidents, service requests, and technical issues. Experience using an IT Service Management (ITSM) platform, to manage incidents, requests, changes, and asset records. Experience maintaining accurate … documentation, procedures, knowledge-based articles, and user guidance materials. Experience working with third-party suppliers and support providers to assist with incident resolution and service delivery. Job Offer A salary ranging from £36000 to £40000, dependent on the level of experience. A permanent position within the Technology & Telecoms industry. ...