Technical Support Shift Leader
- Hiring Organisation
- Elevation Recruitment Group
- Location
- Harrogate, North Yorkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £35,000 per annum
leadership ability and a passion for developing others. Working within a 24x7 support operation, you’ll lead a team of engineers, ensuring high-quality service delivery, effective fault resolution, and a culture focused on continuous improvement. As Technical Support Shift Leader, you will : Lead and motivate a team … hours and up to 2 engineers out of hours Monitor and manage technical faults through to resolution Drive a “permanent fix” culture and continual service improvement Handle escalations and ensure adherence to contractual SLAs Provide technical leadership across support tiers Contribute to best practice documentation and internal training Support ...