15 of 15 Service Delivery Jobs in North Yorkshire

Service Delivery Manager - Pensions Senior Consultant Middlesbrough Hybrid Full Time Permanent Ref: 002794 XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our vision is to create a vibrant place to work where difference is recognised as a strength and … where talented people can flourish and achieve their highest potential. We are now looking for an experienced and dynamic Service Delivery Manager to join our vibrant Middlesbrough office with flexible, hybrid working. This role would suit someone with previous experience in a similar or managerial pensions role where … they have gained knowledge and experience of technical pensions administrations, people management and delivering client pitches. As a Service Delivery Manager with XPS you will: Assist the Operations Manager with the management and delivery of pension administration services across Public Sectors schemes. Contribute to maintaining the high More ❯

a requiremement to attend our York office once per month. UK basd applicants only please. AIM OF THE ROLE Under the guidance of the Service Delivery and Improvement manager the Service Co-ordinator (SDC) will oversee the relationship and service provision of a portfolio of customers … who don't have a Service Delivery Manager allocated to them. Key to the role will be proactive engagement with customers to ensure that their service is meeting expectations, evidencing SLA achievement, and addressing any service shortfalls that may arise. In addition, as part of the … wider team the role will play a key part in recording, tracking, and coordinating continuous service improvement initiatives across the wider Redcentric business. KEY RESPONSIBILITIES Responsibilities in this role may include but are not restricted to the following: Ensuring contracted levels of service provision to a portfolio of More ❯

REDCENTRIC Network Delivery Team Lead DEPARTMENT Project Delivery TEAM Engineering LOCATION Hybrid (2 days Harrogate 3 days remote) REPORTS TO Head of Engineering ABOUT REDCENTRIC Redcentric is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and … collaboration, infrastructure, network and IT security services. Learn more about what we do on our website. JOB DESCRIPTION AIM OF THE ROLE: The Network Delivery Team Lead role will be a hybrid manager/technical role and will lead a team of network and security project engineers who are … responsible for the technical delivery of new or changed services. They will oversee and be required to deliver all network related technical deployments of our portfolio of services which include SDWAN, WAN, LAN, MPLS, Wi-Fi, VOIP, IAAS & Cloud Based Services or combinations of all services. In addition, you More ❯

REDCENTRIC Network Delivery Team Lead DEPARTMENT Project Delivery TEAM Engineering LOCATION Hybrid (2 days Harrogate 3 days remote) REPORTS TO Head of Engineering ABOUT REDCENTRIC Redcentric is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and … collaboration, infrastructure, network and IT security services. Learn more about what we do on our website. JOB DESCRIPTION AIM OF THE ROLE: The Network Delivery Team Lead role will be a hybrid manager/technical role and will lead a team of network and security project engineers who are … responsible for the technical delivery of new or changed services. They will oversee and be required to deliver all network related technical deployments of our portfolio of services which include SDWAN, WAN, LAN, MPLS, Wi-Fi, VOIP, IAAS & Cloud Based Services or combinations of all services. In addition, you More ❯

Are you passionate about IT and technology?Do you thrive in dynamic, fast-paced environments where customer service and continuous improvement are central to success? We are looking for a talented IT Helpdesk Support Specialist to join our client's team in Malton. In this role, you'll play … a key part in enhancing end-user service, efficiently managing service requests and incidents, and driving impactful business process improvements. If you have experience in 1st or 2nd line support and are ready to take the next step in your IT career, we'd love to hear from … and improvements to business processes, identifying opportunities for optimisation and enhancement. Collaborate closely with IT teams and third-party providers to troubleshoot and resolve service issues, ensuring timely resolution within service level agreements (SLAs). Manage the incident, problem, and change management processes, incorporating best practices to optimise More ❯

Role Introduction We are seeking a Customer Obsession Support Operations Team Lead to foster this culture within our teams and ensure excellent service delivery through managing a service desk and client site operations across one or more customer contracts. The successful candidate will focus on Continual Service Improvement by developing team members' skills and attributes aligned with our core values, and by identifying opportunities for service enhancements and efficiencies. What You Will Do Understand the contracts supported and the responsible business areas Conduct reporting and trend analysis Participate in customer service reviews Build strong … relationships with customers and internal teams, including handling escalations Collaborate across teams to ensure service excellence Maintain a customer-obsessed approach to achieve high satisfaction levels Proactively develop yourself and your team What You Will Have Excellent people management skills to foster a positive culture Analytical skills to design More ❯

LAN, WAN, Cloud). Manage voice platforms and coordinate with third-party providers as needed for support and optimisation. Engage and manage relationships with service providers and partners for outsourced network services (e.g. NOCs, MSPs). Source and onboard new service partners to address gaps or improve service … efforts by ensuring appropriate technologies and processes are in place for data integrity and access. Prioritise and manage workloads to meet project deadlines and service targets. Collaborate with both technical and non-technical stakeholders to resolve issues efficiently. Serve as a point of escalation for complex incidents or technical … challenges. Ensure incident resolution meets agreed service levels and business expectations. Maintain a strong understanding of organisational goals and align IT services accordingly. Coordinate outage communications in partnership with relevant IT teams. Participate in cross-functional or project teams, which may involve occasional international travel. Represent the ICT function More ❯

LAN, WAN, Cloud). Manage voice platforms and coordinate with third-party providers as needed for support and optimisation. Engage and manage relationships with service providers and partners for outsourced network services (e.g. NOCs, MSPs). Source and onboard new service partners to address gaps or improve service … efforts by ensuring appropriate technologies and processes are in place for data integrity and access. Prioritise and manage workloads to meet project deadlines and service targets. Collaborate with both technical and non-technical stakeholders to resolve issues efficiently. Serve as a point of escalation for complex incidents or technical … challenges. Ensure incident resolution meets agreed service levels and business expectations. Maintain a strong understanding of organisational goals and align IT services accordingly. Coordinate outage communications in partnership with relevant IT teams. Participate in cross-functional or project teams, which may involve occasional international travel. Represent the ICT function More ❯

Analyst to join our team. As the key contact for supported customers, the Microsoft Data Solutions Support Analyst performs a critical role on the service desk, not only providing day-to-day support but also shaping the evolution of customers' solutions and building a meaningful operational partnership. The Microsoft … level of customer service. Work with a small number of key customers to support and expand the partnership with Simpson Associates, owning the support service delivery for those customers. Confident and capable in handling support calls covering complex and non-routine solutions in a variety of environments. Applying More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

We're hiring a skilled Project Support Engineer to join a growing, friendly MSP. Reporting to the Head of Project Delivery, you'll lead end-to-end IT project delivery, ensuring top-tier customer satisfaction. Responsibilities Plan, scope, and deliver end-to-end IT projects, including technical pre … sales and documentation Coordinate vendors, manage technical resources, and troubleshoot project issues Support customer onboarding and ensure seamless service delivery Requirements Proven experience as a Project Engineer or in a 2nd/3rd Line role with hands-on project delivery. MSP experience highly desirable. Strong expertise in Microsoft More ❯

to make a substantial impact on clinical care. Main duties of the job The post holder will take lead responsibility for the planning and delivery of education and training of staff across the Urgent Care Department which comprises the Emergency Department, Acute Assessment Unit and the Ambulatory Care Unit. … skills acquisition and developing the Urgent Care workforce to have the skills to deliver high quality nursing care according to the strategic goals of service delivery and the needs of the patient group. This will entail detailed analysis of the learning needs of the workforce and planning training … Vouchers with Salary Sacrifice Onsite Nursery Buying and Selling Annual Leave Car Leasing Employee Assistance Programme Employee Health and Wellbeing Extensive Reward Scheme Counselling Service Financial packages including Vivup and Wagestream Staff Networks, Enable, Rainbow, Gender, Race Equality Ecoaware & Admin Network. Our values: We understand that it's down More ❯

communication infrastructure availability for all employees. Configure and deploy new computer and shop floor hardware and software, including ongoing maintenance. Provide Level 1-2 Service Desk support, assisting end users with technical issues and incident root cause analysis, escalating tickets as necessary. Monitor system performance and troubleshoot problems and … liaising with third-party suppliers to resolve problems within agreed SLAs. Develop and maintain technical support processes, user manuals, and other documentation to support service delivery and handover processes. Administer Oleon Ltd. systems and applications, including Tropos ERP (internal training provided). Conduct data control activities to support … Personal Leave Day Staff oil allowance (After probation) AVIVA pension scheme 1 month company sick pay 1 hr paid lunch Free parking Death in service x4 annual salary (up to 4 beneficiaries) Reward Gateway platform/Smart spending app - Access to rewards and recognition (Shopping discounts/cashback and More ❯

ISO27001:2022, Cyber Essentials Plus) Hands-on experience with backup, antivirus, and monitoring tools (e.g., Arcserve, Sophos, PRTG) Strong understanding of ITIL frameworks and service delivery best practices More ❯

Community Fundraising . Additionally, you'll help develop our offerings for young people. Responsibilities Lead a team of Volunteer Leaders to drive excellence in service delivery. Develop an inclusive and diverse volunteering experience for both new and existing volunteers. Navigate through change to build a bigger and better St More ❯